My images don't show in Photoshop when opened

New Here ,
Mar 29, 2021 Mar 29, 2021

Copy link to clipboard

Copied

I'm running Photoshop 22.3.0 on the new MacBook Pro M1. Just recently I'm having problems opening an image in Photoshop. All I get is black (or white depending on screen setting). This is clearly a big problem as it's everywhere…and there are solutions to fix it, but none are working for me. The closest I can get is to turn the graphics processor off (that was a suggestion) in Preferences, but it still leaves a large canvass background where the image isnt cropped to the panel frame. Very annoying and difficult to work this way. Any other tips?

TOPICS
Creative Cloud

Views

97

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Apr 05, 2021 Apr 05, 2021

Copy link to clipboard

Copied

If turning of the GPU is doing at least something, we might assume the GPU you have isn't compatible with this version of Photoshop. Please review this article and determine if maybe you need an upgraded GPU?  https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Apr 05, 2021 Apr 05, 2021

Copy link to clipboard

Copied

Thank you. I did get Adobe Support to look at it and managed to get it to
work by turning off the GPU. I’m not sure what they did that was any
different than when I tried, but it works! --

Grant Tomchuk
​...............................​
Chair, LOWHA
902.403.1118
*IG: granttomchuk*

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines