MY PHOTOSHOP WON'T OPEN

Community Beginner ,
Apr 13, 2013 Apr 13, 2013

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My photoshop will not open at all. I am "renting" the creative suite, and every sonce the second month things have not ben going properly. I need my photoshop

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correct answers 1 Correct Answer

Adobe Community Professional , Feb 25, 2018 Feb 25, 2018
Can you try using the Creative Cloud cleaner and remove PS.Reboot the machine and try reinstalling PS.Use the CC Cleaner Tool for installation issues

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replies 148 Replies 148
New Here ,
May 28, 2015 May 28, 2015

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Mine was not opening either but right when you mentioned resolution I figured it out. Photoshop was opening on my wacom display and not on my monitor. I didn't think to look on my tablet since it was off. Thanks!

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New Here ,
Nov 06, 2015 Nov 06, 2015

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windows 10 iclick on the icon on desk top and it wont open

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Community Beginner ,
Nov 07, 2015 Nov 07, 2015

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Windows 7 wont open. has any of the above helped resolve for  you? NOTHING has worked for me yet!!

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New Here ,
Mar 17, 2016 Mar 17, 2016

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Imac 4GB

no message after downloaded

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New Here ,
Jun 30, 2016 Jun 30, 2016

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I  get (0xc000007b)

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New Here ,
Jul 14, 2016 Jul 14, 2016

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Hi Guys

I had to carry on working so I reinstalled an older version in my case 2015 and when I started to use it it forced the new update to work.

So any one still having problems give that one a try mine now works.

Regards

Paul

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New Here ,
Dec 30, 2017 Dec 30, 2017

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I see an error message

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New Here ,
Dec 30, 2017 Dec 30, 2017

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it keeps telling me that the program is not able to work properly

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New Here ,
Dec 30, 2017 Dec 30, 2017

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It did not work for me

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New Here ,
Dec 30, 2017 Dec 30, 2017

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I receive the same error icon. Could you tell me what to do?

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New Here ,
Jul 27, 2013 Jul 27, 2013

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When this happened to me it was due to PS not shutting down properly.

Open Task Manager and click Processes tab.

Scroll down looking for Photoshop.exe.

You may find multiple entries. Select each and end process.

Close Task Manager.

Open Photoshop using your normal shortcut.

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New Here ,
Jun 27, 2015 Jun 27, 2015

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This worked when nothing else would. Thanks!

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New Here ,
Nov 14, 2017 Nov 14, 2017

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I found a ton of them open, but closing them didnt fix the issue

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Explorer ,
Mar 02, 2018 Mar 02, 2018

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Thank you!

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Community Beginner ,
Mar 28, 2018 Mar 28, 2018

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This worked for me!

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New Here ,
Dec 04, 2020 Dec 04, 2020

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After trying everything else, this worked for me 🙂

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Participant ,
Apr 29, 2014 Apr 29, 2014

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I am having this problem now.

None of the information above helps.

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New Here ,
May 19, 2014 May 19, 2014

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So I went to open my photoshop,  which I have had for 2 years now and it poped up with a message saying " could not initialize photoshop because the preferences file was invalid(it has been deleted)" I have not deleted anything. But I even uninstalled and reinstalled it on my computer and it is still giving me is message.

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Guest
Jul 04, 2014 Jul 04, 2014

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I had this problem with PS CS5 and CS6. Nothing fixed the problem, resets, restores, reinstall etc., until I discovered a problem with my USB default printer. Windows for some reason had failed to recognize it correctly, despite it having been used happily for years (an update was probably the culprit). I reinstalled the printer and bingo, Photoshop started working again.

As an aside, I had problems with Word and printers a while back - Word wouldn't start if there was a disconnected networked default printer. It looks like PS is equally as sensitive to default printers. Check out your printers before messing with PS or anything else.

  

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New Here ,
Jul 12, 2014 Jul 12, 2014

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I was having similar problems. PS would act like it was starting up, but it would throw up and error message about not being able to initialize. I've been running Windows 8. I just updated to Windows 8.1 and reinstalled PS. One or both of them resolved this problem for me. PS opens and runs without errors.

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New Here ,
Aug 23, 2014 Aug 23, 2014

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How do you reinstall photoshop? I just bought PS for my new Windows 8 PC and it worked the other day but now it says, "A program has caused PS to stop working correctly". Is this the problem you ran into? This is really frustrating and kind of dissapointing, because I really needed to use it today! Thank you in advance for your future help!

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New Here ,
Nov 14, 2014 Nov 14, 2014

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Have the same issue!

Any help?

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Adobe Employee ,
Nov 14, 2014 Nov 14, 2014

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Hi Lishthefish,

Can you please post the logs from event viewer.

If you are not sure how to check the logs please refer to below article.

http://support.microsoft.com/kb/308427

Thanks

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New Here ,
Mar 18, 2015 Mar 18, 2015

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The only thing I need to do here is find the fix, and I have a lot of PS work piling up that I'm not able to do.

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New Here ,
Mar 18, 2015 Mar 18, 2015

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And Also, I have photoshop CC.

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