My PS does not work

New Here ,
Jun 01, 2021 Jun 01, 2021

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Hi, I can't open PS. The icon remains jumping on Mac. When I finally get it, it closes. What I can do? I already installed and uninstalled it.
It may have to do with the CEPHTMLengine error?
Many thanks,
Susana engi.png

 

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Mac, Problem or error

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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Hi. Did you do your uninstall with the Adobe Cleaner tool? https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

That one goes deep into your system and thoroughly deletes all the Photoshop related files that may not be deleted on a regular uninstall. In some cases, it's also fixed the CEPHtml crash issue - although not always - that seems to depend on other system issues.


Run the Cleaner tool on Photoshop, then restart your computer and reinstall Photoshop. That should help.

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New Here ,
Jun 04, 2021 Jun 04, 2021

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Many thanks,

Susana : )

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