Neural Filter doesn't load

New Here ,
Oct 21, 2020 Oct 21, 2020

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Dear all,

after discovering the brilliant new Neural Filter feature (specifically the coloring tool), it did not continue to load after opening a new picture. It ended up constantly loading the Neural Filter window. I tried the following:

- Down and upgrading my Photoshop version
- Disconnecting the web
- Tried using other pictures
- Closed all Adobe related Tasks

But nothing of the sort worked. What am I doing wrong?

I attached the image of the specs I'm working with.

Best
Thomas

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Bug, Crash or freeze, Problem or error, Windows

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correct answers 1 Correct Answer

Adobe Employee , Nov 18, 2020 Nov 18, 2020
Hi all,   We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue.   This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html   To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop.  For help with updating, see Update Creative Cloud apps.   Let us know how it goes.   Thanks, Mohit

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Guest
Oct 21, 2020 Oct 21, 2020

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Community Beginner ,
Oct 27, 2020 Oct 27, 2020

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I ran into the same problem and found a fix. This would happen after I opened a black and white image in the Grayscale mode and then tried to launch the Neural Filters.  However, if I opened the black and white image and then switched to RGB mode and then opened the Neural Filters everything would work just fine.

 

Adobe...This is obviously a bug...give me credit for finding it.  One month free on my Creative Cloud subscription would be nice.

Thanks,

Ray Maxwell

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New Here ,
Oct 28, 2020 Oct 28, 2020

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This is what fixed mine. I only had the problem of them not loading when i was trying out the Colorization filter. Apparently neural filters are not designed for gray scale yet. Switching to RGB had them load 100% of the time. Thank you Ray this was such a headache

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Community Beginner ,
Oct 29, 2020 Oct 29, 2020

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Thanks, that fixed my problem too!

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New Here ,
Oct 31, 2020 Oct 31, 2020

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Thanks Ray for the solution to my problem as well.

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New Here ,
Jan 21, 2021 Jan 21, 2021

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Worked for me too, seems kind of obvious now, but agree should be part of the process - thanks!

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New Here ,
Feb 08, 2021 Feb 08, 2021

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It worked! Thanks, Ray.

Peter Basiotis

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New Here ,
Nov 01, 2020 Nov 01, 2020

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Thank you guys, for providing all these solutions.
I fixed it by just using a different photo. I assume it has something to do with the data size and bit depth. But I could be wrong.

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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Hi all,

 

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue.

 

This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

For help with updating, see Update Creative Cloud apps.

 

Let us know how it goes.

 

Thanks,

Mohit

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Community Beginner ,
Nov 25, 2020 Nov 25, 2020

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Nope.  Still does not load.  

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New Here ,
Nov 25, 2020 Nov 25, 2020

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Are you working on a black and white picture by any chance?

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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No.  Its Color.  Nothing special.  Photos from a Nikon D850

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Community Beginner ,
Dec 09, 2020 Dec 09, 2020

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Version 22.1 also does not work.  Loads to maybe 28% then stops.

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Community Beginner ,
Feb 08, 2021 Feb 08, 2021

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Nothing helps.  Even todays version of PS...   sad..

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New Here ,
Dec 22, 2020 Dec 22, 2020

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When trying to use the Neural Filters, Photoshop still crash! I'm using the latest nvidia drivers (460.89) and Photoshop version (22.1.0). I'm running Win 10 on a AMD Ryzen 9 3950X, 32Gb RAM,  RTX 2080Ti. I have tried turning off the graphic card under Performance and have also tried deleting the following folder without any luck: C:\Users\\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData

Please help

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New Here ,
Mar 28, 2021 Mar 28, 2021

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I also have problems. Photoshop closes with an error and Adobe experts cannot help!
I have a new laptop with a Ryzen 4800H processor and a built-in Vega video card
I have all the Windows updates.
I've tried all versions of photoshop.
I disabled my video adapter to speed up my work
ALWAYS PHOTOSHOP CLOSES WITH ERROR
I AM ALREADY TIRED OF FIGHTING THE PROBLEM
I contacted a specialist Adobe and he could not help me!

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New Here ,
Mar 28, 2021 Mar 28, 2021

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New Here ,
Feb 16, 2021 Feb 16, 2021

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Using Photoshop 22.2.0 on a new (2020) iMac running 11.2.1 and trying Neural filters for first time it doesn't ever finish loading

 

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Community Beginner ,
Feb 28, 2021 Feb 28, 2021

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I just DL the newest version of Photoshop 2021. My neural filters will not load. Spinning ... spinning.

 

iMac running newest OS.

 

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Community Beginner ,
Mar 04, 2021 Mar 04, 2021

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Any updates ? I have the same problem.

 

THX

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Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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I got mine working. I was unable to download the neural filters, click on to download, it would blink, click on to download again and it sits at 0k and never downloads. My computer has the latest updates, my PS is 22.3, but I am logged in with a Microsoft account - though it says I'm full admin, I wonder if this is part of the problem. Note that I used the same crappy Internet connection for both attempts at downloading. Anyway here is what worked for me:

1. I logged into my work laptop where I have local admin and am not logged in with Microsoft; same version of PS; downloaded the filters no problem

2. Copied this folder to a flash drive: C:\Users\username\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData

3. Overwrote the files in the same location on my personal laptop; tested, no change; made sure image was in RGB mode, no change; made sure image was unlocked, no change; closed PS

4. Downloaded a zip file (and I can't remember which Adobe forum had the link!) that I unzipped to same folder as above; tested, all filters downloaded and working; the zip contains the TOUR_DONE.lskey and manifest.json.

5. Uploaded the zip to Workupload: https://workupload.com/file/SyWQKX2xgmm

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Community Beginner ,
Mar 22, 2021 Mar 22, 2021

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Congratulations and thank you !

 

I wonder what similar process I'd use on my iMac. Anybody ?

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