Neural Filters error "there was an error running this filter"

[trl0116]

When I try to use a neural filter, I get an error "there was an error running this filter" and a warning "there was an issue running filters". I suspect this is because on my corporate network we use an internet proxy.  Is there a way to set proxy settings in Photoshop?

{Moderator note: Edited the thread title}

[BillBrosnan]

I have the same issue and I'm on a home network

[BillBrosnan]

Uninstalling/Reinstalling Photoshop cleared up the issue for me

[Vambo76]

I have the same issue.  It is very frustrating to keen to see if there is a solution.

[Mohit Goyal]

Hi there,

We're sorry for the error message while running the neural filter. Could you please refer to the following article and try the offered solution: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErrorusingNeuralFilters

It should resolve the problem for you. Let us know, how it goes.

Thanks,

Mohit

[Does_not_Chant]

I'm having the same issue on a mac. Only solution offered is for windows. Is there a mac fix?

[Kybe]

This unfortunately did not resolve the problem on my Windows PC even after updating to 22.4.3. I have also uninstalled and installed a fresh to no avail. 

Is there a fix for this? 

[Does_not_Chant]

I'm having the same issue on a mac. Only solution offered is for windows. Is there a mac fix?

[Mohit Goyal]

Hi there, 

Could you please refer to the following discussion and try the offered suggestions: https://feedback.photoshop.com/conversations/photoshop/photoshop-22x-new-neural-filters-dont-work/5f...

Let us know if that helps.

Thanks,

Mohit

[Mohit Goyal · Accepted solution]

Hi all,

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue.

This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

For help with updating, see Update Creative Cloud apps.

Let us know how it goes.

Thanks,

Mohit

[BustinHerbut]

I have Photoshop 2021 v22.1.0.94 and I am still getting this error.

[Vũ5CEB]

Me too :((

[ANTHONY5FA6]

me too 😞

I have just installed PS 22.4.0  today on my windows 10, 64 PC with 12 gb of Ram.

When I try to use the neural filters I get the message:"there was an error running this filter"

Could it be a graphics card problem?

many thanks

[MRM5C70]

Also PS 22.4.0 on windows 10 and Smart Portrait filter doesn't work. I get the same: "there was an error running this filter"

Other filters work though.

[Kybe]

this didn't work for me. 

[MRM5C70 · Accepted solution]

Ok. Here's the solution I found on internet which also worked for me.
I can not write it here because of some spam notice. Check the attachment for the instructions.

[enricaraviola]

not for me… i have a problem with depth aware haze not working photoshop version 22.4.1 mac os

[macKARMA_online]

this worked for me...

[enricaraviola]

this didn't work for me. but i noted this: in the folder plugin data the subfolder DepthPredictionV2Low is missing (there are just DepthPredictionV2High and DepthPredictionV2Medium).

Is it normal? Can it be the reason why the depth blur doesn't work?

[Juho22678704v4so]

this solution definitely works.

[enricaraviola]

"this"… which one?

[RenzoMCalaggio]

It worked for me. But the number of the last carpet was 23 instead of 22. Thank you so much!

[neuromancer_mad]

Doesn't work any neural filters even in Photoshop 22.4.1.  Even Olil Paint filter doesn't work.
Win 10, nvidia GTX 780, 32Gb RAM.

[MaartendV]

Thank you for your reply Mohit, happy to let you know how it goes;  well it still doesn't work here.

[jayz75500594]

The bug shows up again in 22.4.2 again. I uninstalled and re-installed PS, but the problem is consistantly showing up. I tried several photos, and the problems are all the same. Whenever I set facial age, PS Natural filters/Smart Partrait always complains "There was an error running this filter". Please help.