Neural Filters error "there was an error running this filter"

New Here ,
Oct 22, 2020 Oct 22, 2020

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When I try to use a neural filter, I get an error "there was an error running this filter" and a warning "there was an issue running filters". I suspect this is because on my corporate network we use an internet proxy.  Is there a way to set proxy settings in Photoshop?

 

{Moderator note: Edited the thread title}

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Adobe Employee , Nov 18, 2020 Nov 18, 2020
Hi all,   We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue.   This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html   To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop.  For help with updating, see Update Creative Cloud apps.   Let us know how it goes.   Thanks, Mohit

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New Here ,
Oct 22, 2020 Oct 22, 2020

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I have the same issue and I'm on a home network

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New Here ,
Oct 23, 2020 Oct 23, 2020

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Uninstalling/Reinstalling Photoshop cleared up the issue for me

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New Here ,
Oct 22, 2020 Oct 22, 2020

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I have the same issue.  It is very frustrating to keen to see if there is a solution.

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Adobe Employee ,
Oct 22, 2020 Oct 22, 2020

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Hi there,

 

We're sorry for the error message while running the neural filter. Could you please refer to the following article and try the offered solution: https://helpx.adobe.com/photoshop/kb/known-issues.html#ErrorusingNeuralFilters

 

It should resolve the problem for you. Let us know, how it goes.

Thanks,

Mohit

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New Here ,
Oct 23, 2020 Oct 23, 2020

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I'm having the same issue on a mac. Only solution offered is for windows. Is there a mac fix?

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New Here ,
Oct 23, 2020 Oct 23, 2020

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I'm having the same issue on a mac. Only solution offered is for windows. Is there a mac fix?

 

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Adobe Employee ,
Oct 23, 2020 Oct 23, 2020

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Hi there, 

 

Could you please refer to the following discussion and try the offered suggestions: https://feedback.photoshop.com/conversations/photoshop/photoshop-22x-new-neural-filters-dont-work/5f...

 

Let us know if that helps.

Thanks,

Mohit

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Adobe Employee ,
Nov 18, 2020 Nov 18, 2020

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Hi all,

 

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue.

 

This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

For help with updating, see Update Creative Cloud apps.

 

Let us know how it goes.

 

Thanks,

Mohit

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New Here ,
Mar 10, 2021 Mar 10, 2021

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I have Photoshop 2021 v22.1.0.94 and I am still getting this error.

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New Here ,
Mar 31, 2021 Mar 31, 2021

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Me too :((

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