Neural Filters not downloading

Community Beginner ,
Nov 20, 2020 Nov 20, 2020

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I have the latest version of PS. Windwos 10 up-to-date.

The new Neural Filters won't download. When I click on the cloud icon, the download starts, but after a few seconds, the counter goes down instead of up (downloaded MB's) all the way to 0 and then stops.
Rebooted PC, Removed the C:\Users\Hans\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData folder. 

All this makes no difference, beaviour stays the same. Please help!

Thanks

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Bug, Download and install, Problem or error, Windows

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Adobe Community Professional ,
Nov 20, 2020 Nov 20, 2020

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"I have the latest version of PS. Windwos 10 up-to-date".

Please go to Help>System Info and confirm you actually have v 22.0.1 which was an update this week with fixes for neural filter downloads.

 

Dave

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Community Beginner ,
Nov 20, 2020 Nov 20, 2020

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hansv36807278_0-1605880552253.png

 

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Community Beginner ,
Nov 20, 2020 Nov 20, 2020

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So, this shows I do have the latest version.. any other ideas?

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Adobe Community Professional ,
Nov 21, 2020 Nov 21, 2020

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Read the FAQ section here:

https://helpx.adobe.com/photoshop/using/neural-filters-list-and-faq.html

What is your OS?

 

~ Jane

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Community Beginner ,
Nov 21, 2020 Nov 21, 2020

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Jane, please read my initial post, OS is mentioned, and yes I did read the Faqs, no helping info there.

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Adobe Community Professional ,
Nov 21, 2020 Nov 21, 2020

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My apologies.

 

This is a user forum and we do not work for Adobe. Please post this as a bug to https://feedback.photoshop.com/ where the product team will see it and give your computer specs.

 

~ Jane

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Community Beginner ,
Nov 21, 2020 Nov 21, 2020

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Same problem! This morning, ı removed creative cloud and all data/plugin etc. and re-installed all programs. But ı didnt solve.

 

Adobe Photoshop : 22.0.1 20201106.r.73 2020/11/06: 70b4743b574 x64
İşletim Sistemi: Windows 10 64-bit
Sürüm: 10 veya sonrası 10.0.17763.475

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Community Beginner ,
Nov 28, 2020 Nov 28, 2020

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I solved this problem finally. First I was getting remote help from Adobe, what we found that when we used the local administrator account, the Neural filters did download and worked!
We adjusted on several Adobe folders the rigts or my user accoount, but this didn't help.

Then I installed the PS app on my computer at work, downloaded the Neural Filters (worked there!) and copied the content from C:\Users\Hans\AppData\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData Work PC to Home PC.

Opened Photoshop and voila! there were my Neural Filters! 
Maybe this helps someone.

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New Here ,
Dec 18, 2020 Dec 18, 2020

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To run the download on a different PC gave me the inspiration to create a 2nd account on my PC, log in to PS 22.1, execute the neural filter downloads (there it was working) and copy over the content from PluginData (%AppData%\Roaming\Adobe\UXP\PluginsStorage\PHSP\22\Internal\com.adobe.nfp.gallery\PluginData) to my original Windows user profile.

Seems like PS is falling over something odd in my normal Windows profile.

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New Here ,
May 27, 2021 May 27, 2021

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LATEST

Have same problem on Mac

A section with the User on a separate hard drive. Your method helped - I logged in as a user on the main partition and moved the files to an additional partition

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New Here ,
Jan 01, 2021 Jan 01, 2021

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Today I installed the latest Adobe Cloud and Adobe Photoshop.  Neural filters are failing to download.  I even tried deleting PluginData folder and still, it is failing.  Not sure what else to do other than canceling the Abobe Cloud service and try other options like Luminar AI.

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Explorer ,
Jan 09, 2021 Jan 09, 2021

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Same issue, I have never been able to download neural filters. PLEASE FIX THIS

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New Here ,
Mar 26, 2021 Mar 26, 2021

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I fixed this without downloading from sites and paste into your folder.

I created video guide about on how to fix. Here is the video: https://www.youtube.com/watch?v=noHjFYPN9tU

hope it helps on you guys.

I found many tutorials about fixing "Cant install NEURAL FILTERS, but all their guide is end up downloading from GDRIVE and PUT in your COMPUTER. This GUIDE,...

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Community Beginner ,
Mar 26, 2021 Mar 26, 2021

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Well done Jerald!  I have tried for months to find the solution.  I've been on computers since 1983.  Ha ha, who would have known my change of system TEMP varibles would be so devistating. 

 

Thank you very much.

. -- Windows Pro 10 AMD ThreadRipper 2950x water cooled, Corsair 128GB RAM, Two Fast M.2 1TB drives for OS and Adobe, RAID for storage 8TB, eVGA RTX2080 super FTW Canon 5D MKII, Epson 4990 Scanner, SureColor P400 Printer

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New Here ,
Mar 30, 2021 Mar 30, 2021

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Did not work for me. Sooooo close.

Thanks anyway

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New Here ,
May 01, 2021 May 01, 2021

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It worked for me. @Vince.Bacchus did you change both TEMP and TMP variables. It didn't work for me until I changed both of them to C:\TEMP

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New Here ,
May 17, 2021 May 17, 2021

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I have the same problem. I have the latest version of everything. It would be great if Adobe would fix this.

 

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