Neural filters not supported

New Here ,
May 19, 2021 May 19, 2021

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After using the neural filters since their launch, after an update I got the "This filter is not supported on your system" message. Any solution?

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Bug, Problem or error

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Adobe Community Professional ,
May 21, 2021 May 21, 2021

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What is your system specs?

OS version, HD space, Video Card(s), VRAM, RAM, etc.

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
May 21, 2021 May 21, 2021

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Intel(R) Core(TM) i7-6820HQ CPU @ 2.70GHz 2.70 GHz
RAM 64.0 GB (63.9 GB utilizable)
OS 64 bits, procesador x64
HD Space 953 GB 250 free GB 

Windows 10 PRO

Intel HD Graphics 530/Nvidia Quadro M5000M

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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Its your Graphics 530 - it does not meet the minimum requirements for Photoshop.

Read this page about addressing two graphics cards. If you disable the 530 it should work.

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot 

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
May 24, 2021 May 24, 2021

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Hi, I disabled the 530, but I get the same "This filter is not supported on your system" message. 😞

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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Did you go through thte steps for Intel video cards listed on the link provided?

Kevin Stohlmeyer Adobe Community Professional/Adobe Certified Instructor

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New Here ,
May 26, 2021 May 26, 2021

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Yes, I did. 
😞

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New Here ,
May 26, 2021 May 26, 2021

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LATEST
 

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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Any time I get an error message from an Adobe app.... I go into my computer settings and check to see if there is an update.  99% of the time there is.  I then update my computer and I do not get the error message.  I do not know what causes this... but... it always seems to be an issue of a new update for my system.

 

Let me know if that is it.

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