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Neural filters won't load at all and block Photoshop if opened image is 8bits grayscale

Explorer ,
Oct 24, 2020

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I posted the issue elsewhere, but it seems it got merged with another that has a different "correct" answer.

 

If you open a 8bits grayscale image and choose "Neural filters..." in the filters menu, Photoshop will spin a blue circle indefinitelt on the right panel and never open any filters.

 

Most menu items become unavailable and it's impossible to quit. You have to kill Photoshop in the Task Manager.

 

This is quite a serious bug.

Solution is to first convert the image to RGB.

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Bug, Problem or error, Windows

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Neural filters won't load at all and block Photoshop if opened image is 8bits grayscale

Explorer ,
Oct 24, 2020

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I posted the issue elsewhere, but it seems it got merged with another that has a different "correct" answer.

 

If you open a 8bits grayscale image and choose "Neural filters..." in the filters menu, Photoshop will spin a blue circle indefinitelt on the right panel and never open any filters.

 

Most menu items become unavailable and it's impossible to quit. You have to kill Photoshop in the Task Manager.

 

This is quite a serious bug.

Solution is to first convert the image to RGB.

TOPICS
Bug, Problem or error, Windows

Views

323

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 24, 2020 0
Explorer ,
Oct 24, 2020

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Solution is to first convert the image to RGB.

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Oct 24, 2020 0
New Here ,
Oct 28, 2020

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I have seen that too. While this isn't a fix if you hit <ESC> it will stop it loading and you can continue with editing or exit gracefully.

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Oct 28, 2020 0