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New 2021 Photoshop errors not letting me open the software

New Here ,
Oct 22, 2020

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I downloaded the updates for the new software (I already had the old verson installed and working great). I tried opening Photoshop and got two error messages (attached). I figured that the Photoshop I installed was not working because I didn't uninstall the old software first so I uninstalled the old software and reinstalled it again and again got the same error messages. I am not sure what I should do since I have no idea what these error messages mean. 

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Bug, Download and install, How to, Problem or error, Windows

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New 2021 Photoshop errors not letting me open the software

New Here ,
Oct 22, 2020

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I downloaded the updates for the new software (I already had the old verson installed and working great). I tried opening Photoshop and got two error messages (attached). I figured that the Photoshop I installed was not working because I didn't uninstall the old software first so I uninstalled the old software and reinstalled it again and again got the same error messages. I am not sure what I should do since I have no idea what these error messages mean. 

TOPICS
Bug, Download and install, How to, Problem or error, Windows

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207

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Oct 22, 2020 0
Adobe Community Professional ,
Oct 22, 2020

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attachment.png

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Oct 22, 2020 0
New Here ,
Oct 22, 2020

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10.22.20-psd_error1.png

 

10.22.20-psd_error2.png

 

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Oct 22, 2020 0
New Here ,
Nov 23, 2020

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I have exactly the same problem with this version and get the same error message

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Nov 23, 2020 0
Adobe Community Professional ,
Nov 23, 2020

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Hi

It's a known issue and related to an unsupported CPU

https://helpx.adobe.com/ie/photoshop/kb/known-issues.html

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Nov 23, 2020 0