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New artboards are invisible unless moved Photoshop

Community Beginner ,
Jul 31, 2019

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When I create new artboards, nothing shows up.

I have the artboard set to be a white background. Nothing.

Try to put some content in the artboard. Nothing.

Restart photoshop. Nothing.

Restart computer. Nothing.

Photoshop CC is up to date.

Windows 10 all up to date.

Nvidia graphics drivers are up to date.

I wasted like an hour of my life trying to figure this out...

Capture.PNG

To make the artboard show up I have to drag it under the other artboards with content. Look at this screenshot how I repositioned the new artboard and half of it is cut off by some invisible barrier. What the hell is this? If I can't have an artboard there than why does it automatically create the artboard in that space when I added a new one? Like in Illustrator there is a clear "edge" where you can't place any artboards. This just seems like a bug or sloppy UX/UI.

Capture2.PNG

Message was edited by: Sahil Chawla

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New artboards are invisible unless moved Photoshop

Community Beginner ,
Jul 31, 2019

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When I create new artboards, nothing shows up.

I have the artboard set to be a white background. Nothing.

Try to put some content in the artboard. Nothing.

Restart photoshop. Nothing.

Restart computer. Nothing.

Photoshop CC is up to date.

Windows 10 all up to date.

Nvidia graphics drivers are up to date.

I wasted like an hour of my life trying to figure this out...

Capture.PNG

To make the artboard show up I have to drag it under the other artboards with content. Look at this screenshot how I repositioned the new artboard and half of it is cut off by some invisible barrier. What the hell is this? If I can't have an artboard there than why does it automatically create the artboard in that space when I added a new one? Like in Illustrator there is a clear "edge" where you can't place any artboards. This just seems like a bug or sloppy UX/UI.

Capture2.PNG

Message was edited by: Sahil Chawla

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Jul 31, 2019 0
Adobe Employee ,
Jul 31, 2019

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Hi there,

That shouldn't be happening, let's make it right.

As the art-boards are blank, could you please let us know the version of Photoshop you're working with?

Could you please try resetting the preferences of Photoshop and let us know if it helps?

Preferences in Photoshop

Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

Regards,

Sahil

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Jul 31, 2019 0
Community Beginner ,
Jul 31, 2019

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v. 20.0.5 Release

Reset Prefs, restarted Photoshop.

Still cutting off / out artboards.

Edit - So I made a new doc and dragged all my artboards into the new doc and I don't seem to have this issue. So apparently it is somehow that the original doc was bugged or something. Got a major deadline tomorrow, don't really have time to mess around with this further.

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Jul 31, 2019 1
New Here ,
Oct 12, 2020

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The same thing happened with my artboard, but I think I figured out the cause: The file's canvas size was only as big as the original artboard. The edge you are seeing is probably the edge of the canvas. For me the problem was solved by adjusting the canvas size to something like 15.000 pixels.

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Oct 12, 2020 0
New Here ,
Oct 15, 2020

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yes! thank you for your comment. That fixed it for me. cheers,

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Oct 15, 2020 0