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Hey there,
at first: Thanks for adding the Brush and Presets Sync feature – I hope it will develop well as this was something I really missed and was happy to see in the recent update.
When I started syncing, first thing that happened was that my whole computer was slowed down (iMac 2019, 27", 40GB RAM).
Second thing was an error message saying something went wrong.
As a result, my whole brush folder structure is now broken. All of the folders that are now empty. Instead, all the brushes are now showing in one long list.
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Thank you for reporting this issue. If you happen to recall, how many minutes elapsed between toggling syncing on and seeing the "something went wrong" error message? Also, approximately how many brushes do you have on your machine?
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Hi,
I am not sure since I left my computer for a coffee break after I read that it could be normal if photoshop did not respond for some time. Must have been something between 5 and 10 Minutes…
I do not know the exact number of my brushes but the number is quite high, since for example I downloaded all of the Kyle Brushes for testing and I do create lots of Brushes on my own. The *.abr file I created for backup has about 1 GB file size.
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It sounds like the sync is timing out, which causes the "something went wrong" error to be displayed. Assuming that you still have a backup of your brushes available in an ABR file, you can try the following:
If you're able to get through those steps without a "something went wrong" error dialog, then your brush folder hierarchy should be retained. If that also fails, let me know and we can try a different workaround.