New Sky Replacement tool-Lost files?

Participant ,
Oct 21, 2020

Copy link to clipboard

Copied

Worked great for a while but now I'm getting this and it seems that all of the preloaded sky library as well as the ones I added are gone. I am able to add a new sky, but obviously needing to upload a new sky each time is not as intended. Any ideas. I am 100% up to date on updates with PS, LR, ACR as well as my windows 10 operating system.

 

Screenshot (17).png

Thank you so much for providing this video along with other feedback. This is super helpful. We are now able to reproduce this issue as you reported, and we will be working on the fix as a high priority. Meanwhile, as a workaround, please try to do the following to prevent your presets files from being lost: After you record and play your sky replacement actions and then you have to restart Photoshop, do not directly replay your actions. Instead, open the Sky Replacement dialog and click on any preset, and close it. Then replay your actions. This way your preset files should be safe. Please let us know if you have any question.

TOPICS
Problem or error

Views

6.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

New Sky Replacement tool-Lost files?

Participant ,
Oct 21, 2020

Copy link to clipboard

Copied

Worked great for a while but now I'm getting this and it seems that all of the preloaded sky library as well as the ones I added are gone. I am able to add a new sky, but obviously needing to upload a new sky each time is not as intended. Any ideas. I am 100% up to date on updates with PS, LR, ACR as well as my windows 10 operating system.

 

Screenshot (17).png

Thank you so much for providing this video along with other feedback. This is super helpful. We are now able to reproduce this issue as you reported, and we will be working on the fix as a high priority. Meanwhile, as a workaround, please try to do the following to prevent your presets files from being lost: After you record and play your sky replacement actions and then you have to restart Photoshop, do not directly replay your actions. Instead, open the Sky Replacement dialog and click on any preset, and close it. Then replay your actions. This way your preset files should be safe. Please let us know if you have any question.

TOPICS
Problem or error

Views

6.7K

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Oct 21, 2020 0
Participant ,
Oct 26, 2020

Copy link to clipboard

Copied

Bump. I was able to fix and restore sky files by resetting preferences, but now it is not working again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 26, 2020 0
Adobe Employee ,
Oct 27, 2020

Copy link to clipboard

Copied

Thank you for your feedback. Could you please provide some more details on how this error occurred, e.g. was there a crash before that, or were you adding new skies from your own folder? In order to restore all your default sky presets, please try the following: Click on the cog icon at the top right corner of the sky preset window, select "Append Defalt Skies...". All the default sky preset folders should be appended to the end of your presets list now. You can then delete all your old presets folders. Click on any of default sky preset that is just appended, and see if it works. Then you can add your own sky preset one at a time by clicking the "+" button. Adding multiple new sky presets at each time is not supported at this time, but we are working on it. Please let us know if there is still any problem.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 27, 2020 1
Participant ,
Oct 27, 2020

Copy link to clipboard

Copied

Thanks. I tried what you suggested but it did not work. I then went through the dialog box and deleted every folder so there was nothing left. I restarted Photoshop and all of the original (not mine) skies returned and everything worked again. So I'm still testing to see if the problem returns a third time.

When the problem originally started, I was running an action and had used the sky replacement feature in the action. I currently believe this may be related to the problem, but I have no idea why. But as soon as one of the skies stopped working (file could not be found) then they ALL seemed to get lost in the process. Any ideas? Could it be related to the action?

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 27, 2020 1
Adobe Employee ,
Oct 27, 2020

Copy link to clipboard

Copied

Thank you for your feedback. The information you provided is very helpful. We don't know if this is related to the action, but we'll be investigating this issue in that path. Meanwhile, as a workaround, yes you could delete all your presets and reopen the sky replacement dialog. All the default sky presets should be restored. However, you'd lose all your own presets unfortunately, and that is why I did not suggest this workaround in the first place. Finally, we'd appreciate if you could let us know more details when the problem returns a third time. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 27, 2020 0
Participant ,
Oct 28, 2020

Copy link to clipboard

Copied

Reporting back: It's continuing to work today. I'm now 95% certain that the problem is being caused by trying to incorporate an action into the mix. And I'm begging for this to be fixed/incorporated. I'm a real estate and landscape photographer and it would be incredibly helpful to be able to create a one click action that will replace a sky. That action could then be used with the Image Processor script to run that action and replace all of the skies on a batch of images

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 28, 2020 1
Community Beginner ,
Dec 24, 2020

Copy link to clipboard

Copied

I have had the same problem with the sky not being found.  I am running a MAC with the latest operating system.  The deletion of all the sky worked.  I was not performing any action but still lost the sky just the same.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 24, 2020 0
New Here ,
Jan 10, 2021

Copy link to clipboard

Copied

Hi

I am running vwesion 22.1.0 and have loaded in 50 skies todat. I am having the error message ' the file was not found'. can anyone helpe please.

 

Thanjs

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Jan 10, 2021 0
Participant ,
Oct 28, 2020

Copy link to clipboard

Copied

Reporting back: It's continuing to work today. I'm now 95% certain that the problem is being caused by trying to incorporate an action into the mix. And I'm begging for this to be fixed/incorporated. I'm a real estate and landscape photographer and it would be incredibly helpful to be able to create a one click action that will replace a sky. That action could then be used with the Image Processor script to run that action and replace all of the skies on a batch of images.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 28, 2020 0
Adobe Employee ,
Oct 28, 2020

Copy link to clipboard

Copied

Thank you for your feedback. We understand how important this tool is for you, and we will be trying our best to resolve this issue. Meanwhile, could you please provide some more details on what happened when you were running an action that included Sky Replacement? Was there a crash when the action was being played? What was the action doing before or after Sky Replacement? Any of this information would be very helpful for us to find out the root cause of the problem.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 28, 2020 0
Participant ,
Oct 29, 2020

Copy link to clipboard

Copied

It's very simple. I uploaded several of my own skies into the sky replacement system, into new folders for my own stuff. I then wrote an action which replaces the sky with one of my specific skies. It works fine. Then I wrote another action for a different sky and that works fine too. But the next time I start up my computer the problem in the original post appears and at that point it's all broken and the sky replacement feature can't seem to find any of the files, including those that I never used or wrote an action for. At that point I have to reset preferences or delete all the skies and folders. After deleting everything, the original skies will return upon restart and everything works again.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 29, 2020 1
Participant ,
Oct 29, 2020

Copy link to clipboard

Copied

Here's a video that shows and duplicates the problem.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 29, 2020 2
Adobe Employee ,
Oct 29, 2020

Copy link to clipboard

Copied

Thank you so much for providing this video along with other feedback. This is super helpful. We are now able to reproduce this issue as you reported, and we will be working on the fix as a high priority. Meanwhile, as a workaround, please try to do the following to prevent your presets files from being lost: After you record and play your sky replacement actions and then you have to restart Photoshop, do not directly replay your actions. Instead, open the Sky Replacement dialog and click on any preset, and close it. Then replay your actions. This way your preset files should be safe. Please let us know if you have any question.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 29, 2020 1
Participant ,
Oct 29, 2020

Copy link to clipboard

Copied

Thanks. I've tried the workaround and it has worked correctly so far. I look forward to the update and appreciate having your help.

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Oct 29, 2020 0
New Here ,
Dec 20, 2020

Copy link to clipboard

Copied

I have the same problem here

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 20, 2020 1
Explorer ,
Nov 10, 2020

Copy link to clipboard

Copied

I have the same problem. Where can I find the original skys that came with PS 2021?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 10, 2020 0
Explorer ,
Nov 10, 2020

Copy link to clipboard

Copied

Sane problem but  I don't have an action that I run. Right now the system can't find the original dky files. I have navigated to C:\Users\daveq\AppData\Roaming\Adobe\Adobe Photoshop 2021\Presets\Skies and there are no original sky files.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 10, 2020 0
Explorer ,
Nov 10, 2020

Copy link to clipboard

Copied

Molre info. I deletes all the skys in the Sky replacement dialog box evne the skies I added. I did not close PS. I closed the Sky replacement dialog box and then executed the Sky replacement command again.....and now all the skys work. They were all loaded again automatically. SO.... Can I assume all the skys )my skys and the skies that came with 2021) need tobe located in the same folder on the pc? is there any way to get the sky groups to match the hierarchy of my folders on the disk? Also where can I set the default location for skies?

 

Thanks

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 10, 2020 1
Adobe Employee ,
Nov 10, 2020

Copy link to clipboard

Copied

You can create your own folders and add your own skies to these folders as you like in Sky Replacement, and all your presets and folders with their hierarchy will be saved automatically each time when you close Sky Replacement. Next time when you reopen Sky Replacement, the same hierarchy that was saved should show up. As a backup, you can select all your presets and folders and export them to a .sky file in any location on your disk as you like, and import it anytime you need to. When you import the .sky file, all the exported presets and folders with the original hierarchy would be appended under your current presets and folders.

 

The problem you described seems to be unrelated to any action. So could you please provide some more details on how this problem happened? For example, was there a crash when Sky Replacement was open?

 

Thank you very much.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 10, 2020 0
New Here ,
Nov 21, 2020

Copy link to clipboard

Copied

Thank you so much!!! None of the above worked for me until I found yours.

I used it as a preset; worked fine; then created another one; and tried to used as a batch; Failed;

Reinstalled - no luck; Deleted all presets - not worked - then found your solution - delete all skies and ; close PS and reopen - Voila ....

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 21, 2020 0
Adobe Employee ,
Nov 10, 2020

Copy link to clipboard

Copied

Sorry for the inconvenience. We are working on the fix, and it should be available very soon. Meanwhile, you could try the following workaround in order to restore the default sky presets that came with PS 2021:

 

Delete all the current presets, close out Sky Replacement, and then reopen it. All the default presets should show up.

 

Please let us know if this works for you. Thank you. 

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 10, 2020 0
New Here ,
Nov 12, 2020

Copy link to clipboard

Copied

I am having the same issues with running actions with the sky replacement.  When will this get fixed? 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 12, 2020 0
Adobe Employee ,
Nov 12, 2020

Copy link to clipboard

Copied

The fix will be available in the upcoming release very soon.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 12, 2020 0
New Here ,
Nov 22, 2020

Copy link to clipboard

Copied

I have the same issue but have a few more observations. It is not just using Sky Replacement in Actions that creates this problem. I had the same issue after "adding" a new sky with the +  button at the bottom of the drop down sky thumbnail menu. This allowed me to navigate my drive. I navigated to a JPG of a sky and added then lost all of my files. In retrospect, I wonder if I was supposed to navigate to a SKY file rather than an image file yet in real time, I wouldn't have known that the add function was for SKY if that was the case.

 

I had two more issues. First, I did restore my files by deleting all the skies and restarting Photoshop but was suprised that the problem recurred again without doing anything special. I tried reinstalling Photoshop with my settings kept and the problem recurred. I even tried reinstalling Photoshop by not keeping my old settings and the problem recurred. That was very surprising to me. Finally, I tried one more time to delete all skies and restart Photoshop. For now, that is working fine but I am concerned this will come back. I hope your bug fix takes all of this into account. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 22, 2020 0
Adobe Employee ,
Nov 22, 2020

Copy link to clipboard

Copied

Thank you very much for your feedback. This issue should be fixed in Photoshop 22.0.1 (the latest version). Could you please try it out and let us know if the same issue still occurs? We'd appreciate it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 22, 2020 0
New Here ,
Nov 23, 2020

Copy link to clipboard

Copied

Thanks for the quick bug fix! I verified Photoshop 22.0.1 was installed then was able to load about 50 of my own skies into 3 custom subfolders. I had to upload one image at a time. It would be very nice if one could select multiple images to upload as a batch. Here is how my custom folders look. Just noticed that Horizontal is a subfolder of Panorama (I didn't mean to have this as a subfolder). Allowing subfolders is a nice touch! I was subsequently able to drage the horizontal folder up one level (left aligned with Panorama) and even drag images within folders to reorder. All very nice features. 

 

Sky Dropdown Capture.JPG

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2020 0
Adobe Employee ,
Nov 23, 2020

Copy link to clipboard

Copied

Thank you for your feedback. We're glad that the updated version (22.0.1) works for you. Selecting multiple images for creating new sky presets as a batch is what we are working on, and it should be available in the near future.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 23, 2020 0
New Here ,
Dec 02, 2020

Copy link to clipboard

Copied

I have 22.0.1. Although the sky replacement tool worked great for a week or two, the sky preset files as well as the two new ones I imported went missing for no apparent reason. The preview pane still shows all of them including the new group I created. When I try to import a new sky, Photoshop cannot see any .jpg, .psd or .nef files in any folder on my Windows system. Windows sees them and Photoshop can open them without issue, but not the Photoshop Sky Replacement import tool. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 02, 2020 0
Community Beginner ,
Dec 02, 2020

Copy link to clipboard

Copied

Hi,

 

I am still experiencing the same issue.  Sky replacement was working fine until I deleted the sky group layer on one of my photos.  When I opened another photo and tried to edit the sky I got the file not found error.  I have followed the append and delete suggestion, but that doesn't work.

 

I'm running v22.0.1 on a mac.

 

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 02, 2020 0
Adobe Employee ,
Dec 03, 2020

Copy link to clipboard

Copied

defaultaqpgh8alfio9 Thank you for your feedback. We'd like to understand better on the issue you had, so could you please provide more details? For example, when you clicked on the missing presets in the preview pane as you mentioned, did you get the popup error message "Could not complete your request because the file could not be found"? If so, could you tell us what exactly happened before the presets went missing? It would be super helpful if you could reproduce the issue and let us know how you do it. Meanwhile, as a workaround to recover the default sky presets if missing, you can delete all the presets and groups in the preview pane, close the dialog, and then reopen it. You should see all the default sky presets again.

The import tool in Photoshop Sky Replacement only supports .sky files currently, which can be created by selecting presets in the preview pane and exporting them by using the export tool in the Sky Replacement menu. For importing a new sky from any .jpg, .psd, .png or other Photoshop supported files, you can use the "+" button at the bottom of the preview pane. 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 03, 2020 0
Adobe Employee ,
Dec 03, 2020

Copy link to clipboard

Copied

russellf99068106 Thank you for your feedback. We tried to reproduce the issue you described, but we couldn't do it. So could you please provide more details on how it happened? It would be greatly helpful if you could reproduce the issue on your mac and let us know the steps. Meanwhile, as a workaround to recover the missing presets, you can try to delete ALL the presets and folders that are currently shown in Sky Replacement, so it would look empty after you do that. Then you can close the dialog, and reopen it. All the default sky presets should show up again now. Please let us know if it still does not work for you.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 03, 2020 0
New Here ,
Dec 03, 2020

Copy link to clipboard

Copied

Deleting all the folders so the SRP is empty,closing the SRP then going back to 'edit ' drop down menu,select 'Sky Replacement' and voila,the folders were back and working again.

 

Thanks

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 03, 2020 1
Community Beginner ,
Dec 03, 2020

Copy link to clipboard

Copied

Hi,

 

Thanks for your reply.

 

I had been editing the photo in Lightroom and had selected 'Edit in Photoshop'.  I created the sky replacement layer and everything was fine.  I then realised that the sky didn't completely fill the photo so I tried to edit the sky layer and move it, but I am new to Photoshop and wasn't too sure how to do it, so thought it was quicker to select the sky replacement group folder layer and delete it.  I selected delete 'group and contents'.  When I tried to re-add the sky layer I got the message file not found.  I tried opening another photo but also got the same message file not found.  I was able to get the sky files back by deleting the folder and re-adding.

 

I have tried to recreate the problem today, but it seems to be working OK.  I have edited a couple of photos by adding a new sky and then deleting the sky layer but its working OK, so not sure what happened yesterday.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 03, 2020 0
Explorer ,
Dec 18, 2020

Copy link to clipboard

Copied

An Adobe Technical Support rep took remote control of my PC to try to fix an issue with Window > Extensions (legacy and Exchange access) not working. She said she was going to roll back my version of Ps from 22.1 to the previous version. I asked if that would affect skies I'd uploaded & created to a custom skies folder in the Sky Replacement feature. (I also asked if doing that would affect my Prefs and Actions I'd created in 22.1). She said "None" of those things would be affected. Well. They all were. I no longer have all the skies I'd either uploaded and/or custom created in a folder w/in Sky Replacement and any of the Actions and Prefs I'd created in 22.1 are now all gone. Plus, I can't even get the banana tool back - which I really liked! Tech Spt should be trained on what is what! To stay within the parameters of this discussion, how do I get all my skies back that I'd uploaded to v 22.1 and that I lost b/c an Adobe Tech Spt person rolled me back to 22.0.1? Where are they on my Win PC's file hierarchy so I can retrieve them all?

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Dec 18, 2020 0