No EXIF data and File Infor freezes Photoshop CS6

Community Beginner ,
Mar 06, 2021 Mar 06, 2021

Copy link to clipboard

Copied

when i try to get file info (File>File Info) in photoshop cs6 i get a blank, white screen and photoshop freezes or i should say i can't close the info window. I have tried raw and jpegs but it doesn't matter, it just won't show me anything and i can't close the window so i have to force-close phtoshop. Tried turning off the computer and restarting but it didn't help. Never had this problem before.

 

I also noticed i can't clear the recently open files under "Clear recent file list." It doesn't clear.

 

Any idea what is going on?

 

Thx

TOPICS
Bug, Crash or freeze, Mac, Problem or error

Views

57

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Mar 09, 2021 Mar 09, 2021

Copy link to clipboard

Copied

What version of macOS are you using?

Likes

translate

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines