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No fonts working after update to Photoshop 2021

New Here ,
Nov 01, 2020

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After automatically upgrading to Photoshop 2021 (from Photoshop 2020)  on Windows 10 Pro 64-bit, I am now getting the following error for every single font I try:

"Selected font failed during last operation. If problem persists, please disable the font."

I'm using the 22.0.0 version. I have run the font test script. All 688 fonts failed.

The error log from the font test displays this for all fonts:

-----------------------------------------
Photoshop Font Test
-----------------------------------------
Start Time: Sun Nov 01 2020 23:45:30 GMT-0500
End Time: Sun Nov 01 2020 23:47:58 GMT-0500
Execution Time: 148.25 seconds
-----------------------------------------
The number of fonts installed: 688
The number of fonts tested: 688
The number of fonts passed: 0
The number of fonts failed: 688
-----------------------------------------
*****************************************
Test Result: FAIL
*****************************************

Failed Font(s) Found. If the error seems to be the font related issue, please send this log to PS-External-Bugs-Tools@adobe.com.

- Font 1: EmojiOne (IOError: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- <no additional information available>)

- Font 2: Segoe UI Emoji (IOError: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- <no additional information available>)

etc.etc.etc.

 

I have tried deleted the font cache folders under the AppData/Roaming etc. and still get the same results. Any ideas?

 

Thanks!

 

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No fonts working after update to Photoshop 2021

New Here ,
Nov 01, 2020

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After automatically upgrading to Photoshop 2021 (from Photoshop 2020)  on Windows 10 Pro 64-bit, I am now getting the following error for every single font I try:

"Selected font failed during last operation. If problem persists, please disable the font."

I'm using the 22.0.0 version. I have run the font test script. All 688 fonts failed.

The error log from the font test displays this for all fonts:

-----------------------------------------
Photoshop Font Test
-----------------------------------------
Start Time: Sun Nov 01 2020 23:45:30 GMT-0500
End Time: Sun Nov 01 2020 23:47:58 GMT-0500
Execution Time: 148.25 seconds
-----------------------------------------
The number of fonts installed: 688
The number of fonts tested: 688
The number of fonts passed: 0
The number of fonts failed: 688
-----------------------------------------
*****************************************
Test Result: FAIL
*****************************************

Failed Font(s) Found. If the error seems to be the font related issue, please send this log to PS-External-Bugs-Tools@adobe.com.

- Font 1: EmojiOne (IOError: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- <no additional information available>)

- Font 2: Segoe UI Emoji (IOError: General Photoshop error occurred. This functionality may not be available in this version of Photoshop.
- <no additional information available>)

etc.etc.etc.

 

I have tried deleted the font cache folders under the AppData/Roaming etc. and still get the same results. Any ideas?

 

Thanks!

 

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Bug, Problem or error

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Nov 01, 2020 0
Explorer ,
Nov 23, 2020

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Did you figure it out? I updated and now the fonts are a MESS! I can highlight a section and only part of it changes - these are Adobe Fonts that I have loaded. Illustrator is acting odd too since I updated. I've restarted, downloaded another "fix" for photoshop but it still looks the same and it's killing my productivity!

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Nov 23, 2020 0
Explorer ,
Nov 23, 2020

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And to add, I just took the type into InDesign and it works just fine. It has to be Photoshop and they need to add another "fix" ASAP!

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Nov 23, 2020 0
Most Valuable Participant ,
Nov 23, 2020

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Did either of you report the bug, by sending the log to the email in the message?

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Nov 23, 2020 0
Explorer ,
Nov 23, 2020

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I went to help in Photoshop and left a message - didn't see a specific
place to report a bug. And I contacted support chat who wanted to remote in
but never did.


Sincerely,
Julie Smith
[Personal information removed by moderator]

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Nov 23, 2020 0
Most Valuable Participant ,
Nov 23, 2020

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That log file contained a very specific instructions on what to do, and where to send an email. Please read your own log and see if it contains instructions (which may be different), and I recommend you do what they say. You will be bypassing many layers of customer service.

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Nov 23, 2020 0
Explorer ,
Nov 23, 2020

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What log file?

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Nov 23, 2020 0
Most Valuable Participant ,
Nov 23, 2020

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Since you added to this discussion I assumed you'd got the same problem as the original poster, who wrote:

"I'm using the 22.0.0 version. I have run the font test script. All 688 fonts failed.

The error log from the font test displays this for all fonts:

-----------------------------------------
Photoshop Font Test

..."

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Nov 23, 2020 0
Explorer ,
Nov 24, 2020

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No, I didn't get an error until I tried to create another text section. It then said, "Selected font failed during last operation. If problem persists, please disable the font."

 

Adobe's Support immediately said they were "sorry I was having trouble with a third party font" but it's literally from Adobe Fonts - all openface fonts were fine. I'm guessing there was a problem with the update and Adobe Type. Seems to be okay now but it was causing me to delay proofs for clients which is not good. 

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Nov 24, 2020 0