No longer able to import or add video files to photoshop

[default7wx7sr2beoij]

I have no 'import video frames to layers option', no 'video layer' option, and it is saying that mp4 is not a recongnizable file type? Anyone have a fix for this, or has it just been so long since I have dropeed videos into photoshop that I am missing something obvious?

[Francesco Della Peruta]

Are you using Windows or Mac?

Have you quicktime installed?

It seems some video codecs are missing...

[default7wx7sr2beoij]

I am on a mac, and quicktime is installed...

[Caroline5C56]

I'm having the same issue, "video frames to layers" does not show up under 'import' at all. And I JUST downloaded photoshop to my mac today with the sole purpose of using this feature.

[Francesco Della Peruta]

Hi have you try to reinstall photoshop with this tool:

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

[Caroline5C56]

I have and am still experiencing the same problem 'import video frames to layers' does not show up at all, even greyed out. Before then I had reinstalled both photoshop and creative cloud several times to the same results. 

[Frank22361554zm98]

Has anyone found a solution for this? I have a new MacBook Pro M1 running Big Sur and the import video to frames feature is missing from Photoshop 23.1. I tried all of the suggestions from this thread and others (system permissions under privacy & security, etc. etc.) with no luck.

[Test Screen Name]

Run under Rosetta. 

[Frank22361554zm98]

Awesome, that did it! Thank you sooooo much!