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No menu bar in new photoshop install on macbook pro

New Here ,
Oct 10, 2020

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Hi, I just installed photoshop on macbook pro catalina and there is no menu bar at the top of the page. How do I fix this problem?

Thanks,

Karen

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No menu bar in new photoshop install on macbook pro

New Here ,
Oct 10, 2020

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Hi, I just installed photoshop on macbook pro catalina and there is no menu bar at the top of the page. How do I fix this problem?

Thanks,

Karen

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Oct 10, 2020 0
Adobe Community Professional ,
Oct 10, 2020

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If Photoshop is in full screen mode, you can change that at the bottom of the Tools panel.

image.png

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Oct 10, 2020 0
New Here ,
Oct 10, 2020

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Hi,

Thanks, it is in standard screen mode. I just checked.

Karen

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Oct 10, 2020 0
Adobe Community Professional ,
Oct 10, 2020

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It could have something to do with the graphics card. This may help:

https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#DisableGraphicsProcessor

If non of those tips fix the issue, you could try uninstall/reinstall with the Adobe CC Cleaner Tool. 

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

If the menu bar is showing but the options bar is missing, under the Window menu choose Workspace and reset your workspace.

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Oct 10, 2020 0
New Here ,
Oct 11, 2020

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Thank you. I have already disabled the automatic card switching and my
system and photoshop are both up to date.
I was not able to find system info. I went to the question mark and typed
system info, with no result.

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Oct 11, 2020 0
New Here ,
Oct 11, 2020

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Hi Barbara,

It looks like I need to disable the older Intel graphics card. I have already switched off the automatic switching and reinstalled photoshop.  Still no menu bar.

So how do I disable the Intel graphics card? The macbook also has a nividia card.

 

Thanks for your help!

Karen

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Oct 11, 2020 0
Adobe Community Professional ,
Oct 11, 2020

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Did you uninstall/reinstall with the Adobe CC Cleaner Tool? The cleaner tool has a BAT file that can usually fix problems.

As far as system info, this should help. https://support.apple.com/en-us/HT203001

You may need to contact the manufacturer of your graphics card.

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Oct 11, 2020 0
New Here ,
Oct 11, 2020

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As I mentioned. I know what the issue is. I need to disable the Intel card, and I am asking for info on that. Does anyone know?

I know how to find the system info and I have read about others who have the same issue and they say to disable the secondary card.

Thanks,

Karen

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Oct 11, 2020 0
Adobe Community Professional ,
Oct 11, 2020

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It's not something I have experience with. Is this link of help? https://osxdaily.com/2017/01/08/disable-gpu-switching-macbook-pro/

 

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Oct 11, 2020 0
New Here ,
Oct 11, 2020

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I have already done that.

It's ok. Thanks for your help.

Karen

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Oct 11, 2020 0
Adobe Community Professional ,
Oct 11, 2020

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What version Catalina? 10.15.7 is the latest.

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Oct 11, 2020 0
New Here ,
Oct 11, 2020

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Yes, Catalina 10.15.7.

Thanks,

Karen

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Oct 11, 2020 0
Adobe Community Professional ,
Oct 11, 2020

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Maybe look at your System Preferences. Is "Automatically Hide and Show the Menu bar" unchecked?  Another solution might be to restart your Mac. Simple as it is, it's been known to clean up problems.

 

Screen Shot 2020-10-11 at 2.51.51 PM.png

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Oct 11, 2020 0
New Here ,
Oct 11, 2020

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Is anyone reading what I already wrote?  I cannot get to the preferences because there is no file button. Nothing at the top of the page. I have already figured out what the solution is by reading about other mac users. The macbook has 2 graphic cards and the older one needs to be disabled.

Thanks for trying to help.

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Oct 11, 2020 0
Adobe Community Professional ,
Oct 11, 2020

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If you are referring to Mac system preferences, this link gives keyboard shortcuts you can use instead of clicking a button. https://www.amsys.co.uk/quick-tip-open-system-preferences-quickly/#:~:text=Open%20System%20Preferenc....

If you are referring to Photoshop preferences, the keyboard shortcut is Cmd k

You may need to get in touch with Apple support.

 

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Oct 11, 2020 0
Adobe Community Professional ,
Oct 11, 2020

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I'm not talking about the Photoshop menu which you said can't be reached, but the Apple System Preferences menu.

Screen Shot 2020-10-11 at 8.18.44 PM.png

I've looked, but don't know of any way to disable onboard Intel graphics on the Mac.

While you are in Apple System Preferences, see if giving Photoshop elevated privileges helps.

 

MacOS Photoshop permissions.png

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Oct 11, 2020 0
New Here ,
Oct 12, 2020

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I will try the preferences as you suggest, but I already took photoshop off my computer.

I just found out that Catalina is not compatible with the newest photoshop.

I will find out how to download the 2019 version.

Thanks for your efforts.

Kare

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Oct 12, 2020 0
Adobe Community Professional ,
Oct 12, 2020

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>>>I just found out that Catalina is not compatible with the newest photoshop.

Where did you get that information from? 

Photoshop 2020 (current) is compatible with Catalina. I'm running it here with no issues.

You can see that Catalina is supported on the system requirements page:

https://helpx.adobe.com/au/photoshop/system-requirements.html

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Oct 12, 2020 0
gener7 LATEST
Adobe Community Professional ,
Oct 12, 2020

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Same. Running it on MacOS 10.15.7 Mid 2012 MBP with older Intel HD 4000 graphics.

But troubleshooting anything outside of Photoshop is not a good idea.

 

However you can download 2019 via your Creative Cloud app.

It's under Other Versions.

Screen Shot 2020-10-12 at 2.09.26 PM.png

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Oct 12, 2020 0