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No se ejecuta ninguna versión de Photoshop 2020 on Windows

New Here ,
Sep 21, 2020

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Hola, no puedo abrir Photoshop, ya lo instalé y reinstalé varias veces, inclusive instalé las versiones anteriores y he cambiado la compatibilidad de windows, la persona de sistemas de mi trabajo me ayudó a hacer ajustes con el antivirus, ya ejecuté como administrador y nada funciona. Sólo aparece la imagen mostrando que abre, pero finalmente no se ejecuta ya que no aparece en el administrador de tareas. Las demás aplicaciones abren sin problemas, sólo es Photoshop, ¿qué puedo hacer?. Gracias.

 

 

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No se ejecuta ninguna versión de Photoshop 2020 on Windows

New Here ,
Sep 21, 2020

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Hola, no puedo abrir Photoshop, ya lo instalé y reinstalé varias veces, inclusive instalé las versiones anteriores y he cambiado la compatibilidad de windows, la persona de sistemas de mi trabajo me ayudó a hacer ajustes con el antivirus, ya ejecuté como administrador y nada funciona. Sólo aparece la imagen mostrando que abre, pero finalmente no se ejecuta ya que no aparece en el administrador de tareas. Las demás aplicaciones abren sin problemas, sólo es Photoshop, ¿qué puedo hacer?. Gracias.

 

 

{Thread title edited by moderator}

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Sep 21, 2020 0
Adobe Employee ,
Sep 21, 2020

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Hi,

 

We're sorry about the trouble with Photoshop. Please ensure you have all available Windows updates installed on the computer along with the latest drivers for your computers graphics card.

 

You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

If the issue persists, you can try creating a new administrative user account on the computer to check if you are able to launch Photoshop there. You can check the steps here: https://support.microsoft.com/en-in/help/4026923/windows-10-create-a-local-user-or-administrator-acc...

 

Let us know how it goes!

Regards,

Nikunj

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Sep 21, 2020 1
New Here ,
Sep 28, 2020

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Hi, thanks I tried those options and didn't work, but this week I reived a message box when trying to open the program with a link with other solutions. So tried one of them, the update of the graphics drivers (I use windows) and also the new photoshop update and now it is working, hope this continue without problem. This is the link with the alternative solutions: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html

 

Thanks!

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