No welcome screen/new file screen

New Here ,
May 04, 2018 May 04, 2018

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Hey all,

Just tried getting into photoshop today and the screen came up blank - I can open files, and the app seems to function fairly normally. I checked my other apps, this is true across all my CC apps. I have photoshop set for legacy to create new files but this is obviously not an ideal work around, what makes this really odd is it was working fine yesterday. I have attached an image of the error for the new file screen. Any help with the issue is greatly appreciated.error.jpg

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correct answers 2 Correct Answers

Adobe Employee , May 04, 2018 May 04, 2018
Hi charliel12993001,Sorry that the Welcome screen in Photoshop does not display. Could you please let us know the version of Photoshop you're using? The Welcome Screen doesn't display for people who are not signed into their Creative Cloud account with their Adobe ID. Instead, you see a dialog box that says "To use the Welcome dialog, please sign in to Creative Cloud." The Welcome Screen also does not display if you have something other than English set for the user interface language in Photosh...

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New Here , May 12, 2020 May 12, 2020
Hi!Problem solved (after trying everything listed here) by following one tip here: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.htmlRename the UXP folderRename the UXP folder to ~UXP.(Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP(macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

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Adobe Employee ,
May 04, 2018 May 04, 2018

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Hi charliel12993001,

Sorry that the Welcome screen in Photoshop does not display. Could you please let us know the version of Photoshop you're using?

  • The Welcome Screen doesn't display for people who are not signed into their Creative Cloud account with their Adobe ID. Instead, you see a dialog box that says "To use the Welcome dialog, please sign in to Creative Cloud."

  • The Welcome Screen also does not display if you have something other than English set for the user interface language in Photoshop.

Also, a general approach to quickly fix issues like these is to restore Photoshop preference to default. See Preferences in Photoshop  and let us know if resetting the app preferences helps?

Regards,

Akash

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Adobe Community Professional ,
May 04, 2018 May 04, 2018

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Try resetting your preferences

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Guest
May 04, 2018 May 04, 2018

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Hi

See if this helps

The Start workspace is blank

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New Here ,
May 04, 2018 May 04, 2018

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Thank everyone for the advice, still having errors. It seems that this occurred after a windows update. I also updated my graphics drivers at the same time. I might try to wipe the hdd and re-install on a clean system.

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New Here ,
Feb 09, 2020 Feb 09, 2020

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I had the same problem, this is what it solved for me!

FOUND- SOLVED !!!!!!

Finally I found the solution in the logfiles:. A  missing 2.JS file!
I had an older com.adobe.ccx.start-3.1.0, so I copy and move the 2.js it too the com.adobe.ccx.start-3.2.0 map

LOG FILE
------------------------------------------------------------

[01/24/20 14:37:44][8264][Error] [general] Uncaught JS Exception: Error: Error: Failed to load script file: ././js/2.js Failed to invoke the stat. File Path: C:\Program Files\Common  files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.2.0\\js\2.js

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New Here ,
May 12, 2020 May 12, 2020

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Hi!

Problem solved (after trying everything listed here) by following one tip here: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

Rename the UXP folder

Rename the UXP folder to ~UXP.

  • (Windows) Navigate to C:\Program Files\Common Files\Adobe\UXP
  • (macOS) Navigate to Macintosh HD/Library/Application Support/Adobe/UXP

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Community Beginner ,
May 28, 2020 May 28, 2020

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Thankyou so much I've had this issue for days now and this worked!! Thankyou!

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New Here ,
Sep 29, 2020 Sep 29, 2020

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PERFECT! IT WORKS!!!

Thank You SOOOOO MUCH!

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New Here ,
May 13, 2021 May 13, 2021

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LATEST

This worked, thanks!

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New Here ,
Oct 06, 2020 Oct 06, 2020

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Hi ther, i made a fix for my class mates, sins we are on a school network and they downloade the adobe programs in bulk, they forgot to add Creative cloud, i instaled it from ther pages closed and opend photoshop again, and it worked all as intended by The Man Adobe.

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Community Beginner ,
Oct 08, 2020 Oct 08, 2020

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Renaming the UXP folder foes nothing for me.

Neither does unselecting the "use GPU" box.

Neither does resetting preferences.

Neither does checking the "auto shoe home screen" box.

I still get nothing but a black screen.

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New Here ,
Dec 01, 2020 Dec 01, 2020

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THIS WAS SUPER HELPFUL! Thank you!

 

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