Not possible to launch Photoshop 22.3.1 (crashes while starting)

New Here ,
Apr 27, 2021 Apr 27, 2021

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Photoshop crashes right after (less thatn a second) the open command.

Started after the last OSX security update. Tried to reinstall the PS already with cleaning all the prefs with the App Cleaner.

 

Process: Adobe Photoshop 2021 [4057]
Path: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/MacOS/Adobe Photoshop 2021
Identifier: com.adobe.Photoshop
Version: 22.3.1 (22.3.1)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Adobe Photoshop 2021 [4057]
User ID: 502

Date/Time: 2021-04-27 15:46:52.493 +0200
OS Version: Mac OS X 10.15.7 (19H1030)
Report Version: 12
Anonymous UUID: 9B5E7092-7B20-E280-448F-3794315AED5C


Time Awake Since Boot: 8300 seconds

System Integrity Protection: enabled

Crashed Thread: 12 GPU Sniffer Launcher

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x00000000000004e0
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [4057]

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Crash or freeze, Mac

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New Here ,
Apr 27, 2021 Apr 27, 2021

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I am having this exact same issue. Also for some reason this issue is causing me to have problems with other programs. I will be using Autodesk 3DS Studio Max for my next class and I've noticed that ever since the issues started with photoshop my 3ds max program started crashing as well. I do not know if the two are related, but they started at the exact same time. 

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New Here ,
Apr 28, 2021 Apr 28, 2021

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Solved. The solution was restart. I didn't try that earlier because it happend right after an earlier restart, that was part of some OSX security update.

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Community Beginner ,
Apr 30, 2021 Apr 30, 2021

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I had same issue. Loggen out. Restarted. All was fine.

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New Here ,
May 01, 2021 May 01, 2021

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Hello,

 

Exactly the same problem with Photoshop 22.3.1. Occured yesterday out of the blue. Crash report seems to be the same.

I logged out from the Cloud and restarted the computer but it did'nt solve the problem.

Any other steps I should try?

 

Thank You!

 

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Community Beginner ,
May 01, 2021 May 01, 2021

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I spoke too soon. Worked for one launch of PS. Once I had quit the application I got the same crash-on-launch problem. 

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New Here ,
May 03, 2021 May 03, 2021

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I too have the same issue. All the rest of my Adobe apps are working fine, its just Photoshop.

I've rebooted, uninstalled both PS and Creative Cloud multiple times but to no avail.

I installed PS 21.2.7 (after unsuccessfully trying other 22.x versions) and it appears to be working, for now.

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Contributor ,
May 04, 2021 May 04, 2021

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PS 21.2.7 didn't work for me. But worth a try!

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Contributor ,
May 04, 2021 May 04, 2021

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This! Same issue over here with latest CC and PS on iMac Catalina, recently installed macOS Security Update. Wiped and reinstalled CC two times by now. Upon fresh reboot PS starts fine. When reopening PS at at later point in time it crashes immediately.

 

Crash report states "Crashed Thread: 11 GPU Sniffer Launcher".

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New Here ,
May 06, 2021 May 06, 2021

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I am having the same problem.  Yesterday restarted my Mac was the solution but not today.  I turned off the computer last night but after turning it on this morning, Photoshop crashes upon starting - same error message as above.  I tried restarting, I tried reinstalling the version before the update, then the update... nothing has helped.  Any ideas?  I need to finish a school project using Photoshop.

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Contributor ,
May 06, 2021 May 06, 2021

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PS 21.2.7 seems to work for some…

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Explorer ,
May 07, 2021 May 07, 2021

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Same problem. 

 

PS 22.3.1

macOS Catalina 10.15.7

 

I had success launching PS and opening files in safe boot mode. After a normal boot PS worked for a couple days. Then it crashed again. Repeat. Like other posts, GPU Sniffer Launcher is called out in the crash report.

 

Pete

 

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Community Beginner ,
May 07, 2021 May 07, 2021

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I have recently had numerous crashes and freezes in Photoshop, that I think corresponds with the latest Photoshop CC update. At first I thought that the problem was limited to using the NIK software plug in, but now photoshop refuses to allow me to very little before stopping working. It either freezes until I try to exit, then asks if I want to save changes, or completely locks up requiring me to use Task Manager, close the program, and lose any progress that I might have achieved.

I would really be grateful if anyone has managed to succesfully resolve this. Thanks.

 

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New Here ,
May 07, 2021 May 07, 2021

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Unfortunately I have not yet figured out how to solve the issues connected with the latest Photoshop CC update.  I'm on a a Mac running OS Catalina so it's not the issue's with Big Sur.  Since I had to get a school project done, I installed Photoshop 2020 and that is working for me.  Photoshop 2021 is still installed but had the same problem today as it did the last days.

 

Not exactly a solution, but a temporary work around until Adobe can fix this.

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Community Beginner ,
May 08, 2021 May 08, 2021

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Thanks.
I will try this. I will uninstall the latest CC version, and reinstall an earlier one that worked ok.
I am using Windows 10 with plenty of RAM and a fast processor, it used to work really well. So it is really frustrating.
Thanks again.

Sent from my iPhone

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Community Beginner ,
May 08, 2021 May 08, 2021

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Hi again,

Just to let you know that I deleted the latest Photoshop CC, and loaded an older version, with exactly the same results as before.

So, I then loaded earliest version (v.21.2.7) available to me on my Creative Cloud Desktop, it appears to work perfectly now, so I will avoid any updates until I hear that Adobe have sorted out their issues with the newest versions.

Thanks again for the help.

Regards

Mike

 

 

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Community Beginner ,
May 09, 2021 May 09, 2021

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Sounds like we're paying a monthly subscription to troubleshoot their software

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Explorer ,
May 10, 2021 May 10, 2021

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LATEST

I've enjoyed some success troubleshooting this problem.

 

ACC 5.4.5.550 

PS 22.3.1

macOS Catalina 10.15.7

 

The problem seems for me to be related to the GPU. So I read the following Adobe Help articles made some tweaks to PS's preferences and so far so good. If you cannot access PS's preferences because the app crashes to soon, then try rebooting in Safe Mode and see if you can launch PS and change the preference settings, then do a normal restart and see if that (hopefully) made a difference.

 

Here are quick links to Adobe Help pages regarding GPU troubleshooting:

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Photoshop GPU FAQ

Adobe Camera Raw graphics processor (GPU) FAQ and troubleshooting

Apple Support for booting in Safe Mode: 

Start up your Mac in safe mode

 

I don't think it would benefit to explain my specific tweaks since individual systems are so varied, but in general I changed the Drawing Mode from Basic to Normal, lowered my History States and upped Cache Levels and Tile Size.

All of this is in Preferences -> Performance.

 

I hope this helps.

Good luck to all.

Pete

 

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