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Oil Paint Effect Crashes Photoshop even though my Graphics Card is Supported; HELP?

New Here ,
Mar 01, 2019

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Hi everyone, I am running the latest version of Photoshop CC 2019 on a Windows 10 PC with a 1024MB ATI AMD Radeon R7 Graphics (Gigabyte) Graphics Card, and when I try and use Oil Paint my Photoshop crashes and says, " Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use the graphics hardware."

I have been looking around and I have checked my drivers are up to date, that my files are on my C: drive, and just generally followed the troubleshooting that is available but I cannot get it to work. Has anybody encountered this and/or have any workarounds. I have tried rolling back to a previous version of Photoshop but that has not helped. It was working fine in early Feb when I last used the Oil Paint effect.

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Oil Paint Effect Crashes Photoshop even though my Graphics Card is Supported; HELP?

New Here ,
Mar 01, 2019

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Hi everyone, I am running the latest version of Photoshop CC 2019 on a Windows 10 PC with a 1024MB ATI AMD Radeon R7 Graphics (Gigabyte) Graphics Card, and when I try and use Oil Paint my Photoshop crashes and says, " Photoshop has encountered a problem with the display driver, and has temporarily disabled enhancements which use the graphics hardware."

I have been looking around and I have checked my drivers are up to date, that my files are on my C: drive, and just generally followed the troubleshooting that is available but I cannot get it to work. Has anybody encountered this and/or have any workarounds. I have tried rolling back to a previous version of Photoshop but that has not helped. It was working fine in early Feb when I last used the Oil Paint effect.

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Mar 01, 2019 0
Most Valuable Participant ,
Mar 01, 2019

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Do you have the latest AMD device driver installed, It looks like AMD released an updated driver four days ago. Are you sure the rollback worked. What doe windows device manager show. My Nvidia driver is a year old it seems to work onle Oil filter reset fails with a programs error need to use dirty oil...

JJMack

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Mar 01, 2019 1
New Here ,
Mar 01, 2019

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Hi JJ, yes the AMD driver is the new release and I have successfully rolled it back to no avail (I check windows TM) One thing I will note is on PS use openCL is not available and is greyed out. It was active last preferences check about 4 months ago.

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Mar 01, 2019 0
Most Valuable Participant ,
Mar 01, 2019

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callums1632  wrote

note is on PS use openCL is not available and is greyed out.

then Adobe has failed to read the driver and assumes it is the same as before

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Mar 01, 2019 0
New Here ,
Mar 07, 2019

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So how do I fix that?

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Mar 07, 2019 0
Most Valuable Participant ,
Mar 08, 2019

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callums1632  wrote

So how do I fix that?

the bottom line = Photoshop 2019 is unstable and no fix is coming

when the sniffer fails to detect your gpu the default action will cause any gpu task to crash on Windows systems... the work around is to keep an older install like 2018 or 2017 and use one of these when you need to do a gpu task eg, rendor because older versions of the software have a different set of defaults

Screenshot (2157).pngScreenshot (2158).png

p.s, this is why installing new Photoshop on a Windows system will default to keeping the old version as well... instead of removing it as was the case before 2019 came out

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Mar 08, 2019 0
Adobe Community Professional ,
Mar 09, 2019

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Ussnorway  wrote

callums1632   wrote

So how do I fix that?

the bottom line = Photoshop 2019 is unstable and no fix is coming

What????

CC2019 is stable here. There are some bugs, as there are in all versions and some issues in 3D. There are also some issues between Photoshop and Mojave on Macs. But generally unstable...not here.

Callum - This looks like an issue that has crept into the AMD drivers. It occasionally happens as drivers get updated by AMD and NVidia for the games market.
I had a recent issue with Photoshop 3D and my NVidia drivers which was resolved only after removing the drivers completely and clean installing them. Just stepping back or forward with updates did not resolve the issue - a clean install of the driver did.

I am not sure where it is on AMD but on NVidia when installing there is an option under "advanced" to clean install. I would look for similar for your AMD GPU driver.

Dave

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Mar 09, 2019 1
Most Valuable Participant ,
Mar 09, 2019

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the two screengrabs are the same file on the same laptop running the same gpu driver a few monents apart... 2019 crashes at the get go and 2018 then stepped in to do an hour long rendor without a glitch & this repeatable on a lot of Windows systems not just with AMD cards

yes changing your gpu driver will sometimes fix a gpu issue and thats always good advice

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Mar 09, 2019 0
Community Beginner ,
Oct 06, 2020

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Hello JJMack. Sorry to barge in like this. I'm having the same problem but with a 2010 Mac Pro. Actually, it is 2009 4,1 with an upgraded Rom 5,1 with 32gig ram running at 1333 speed. It is a 6 core version. The problem is the graphics card. It has a GT120 with 512MB and for some reason, the latest Photoshop won't run some of its plugins. For instance, oil paint is greyed out, and when I check PS performance window it only shoes basic and the rest is also greyed out. I don't want to spend hundreds of dollars on a new graphic card only to find out it isn't compatible. I see many people online who use the Radeon HD5770 w/1024MB. Do you know if this card will solve my PS problem?

 

Thanks

 

Ed

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Oct 06, 2020 0