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oil paint filter grayed out in photoshop

New Here ,
Feb 11, 2017 Feb 11, 2017

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I am trying to use the oil paint filter in photoshop and it is grayed out.  Need help

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correct answers 1 Correct answer

LEGEND , Feb 12, 2017 Feb 12, 2017

What are your system specs. Could be you have a slightly older system that is using the built in Intel graphics that doesn't allow the OpenCL option. If this is on a notebook there isn't much you can do about it.

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Guide ,
Feb 11, 2017 Feb 11, 2017

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Activate the graphics processor (Edit > Preferences > Performance).

GPU_preferences.png

If this checkbox also is gray then your graphic card has no or outdated OpenCL features.

Fenja

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New Here ,
Feb 12, 2017 Feb 12, 2017

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Thank you.  Yes.  I had already tried that and OpenCL is grayed out as well.  What are my options to fix the graphics card?

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LEGEND ,
Feb 12, 2017 Feb 12, 2017

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What are your system specs. Could be you have a slightly older system that is using the built in Intel graphics that doesn't allow the OpenCL option. If this is on a notebook there isn't much you can do about it.

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New Here ,
Feb 12, 2017 Feb 12, 2017

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Sorry.  Where do I go to find the system specs.  This is not a notebook. I have a Dell laptop computer.

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Community Expert ,
Feb 12, 2017 Feb 12, 2017

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Help > System Info     Using the Copy button, paste the results directly into your reply here.

The HD 5000 is adequate, I can check OpenCL on an Intel HD 4000. It may be that the drivers need updating.

I've also have luck restarting my PC to make the OpenCL option available.

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New Here ,
Feb 12, 2017 Feb 12, 2017

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Already tried to restart and this did not resolve the OpenCL.

syste

obe Photoshop Version: 2015.1.1 20151209.r.327 2015/12/09:23:59:59 CL 1055659  x64
Operating System: Windows 7 64-bit
Version: 7 SP1
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2292 MHz
Built-in memory: 8106 MB
Free memory: 4545 MB
Memory available to Photoshop: 7058 MB
Memory used by Photoshop: 70 %
Modifier Palette: Disabled.
Design Space: Disabled.
Artboards: Enabled.
3D Multitone Printing: Disabled.
Highbeam: Enabled.
Image tile size: 0K
Image cache levels: 0
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=900, right=1600
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OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
AIFCoreInitialized=1
AIFOGLInitialized=1
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License Type: Subscription
Serial number: 96040944978281260286
Feature::photoshop/extended: ON
Feature::photoshop/standard: ON
Feature::photoshop/trial: OFF
Feature::32-Bit Layers: ON
Feature::CountTool: ON
Feature::Acrobat3D: ON
Feature::Measurement: ON
Feature::MATLAB: ON
Feature::VanishingPointMeasurement: ON
Feature::VanishingPoint3DSExport: ON
Feature::VanishingPointDXFExport: ON
Feature::Dicom: ON
Feature::VideoLayers: ON
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Feature::ImageStack Creation: ON
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Feature::32-Bit Painting: ON
Feature::ACRFilterAllowed: ON
Feature::ACRFilterAvailable: ON
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Feature::Creative Cloud Staging: OFF
Feature::3DMultitonePrinting: OFF
Feature::Artboards: ON
Feature::Playground: OFF
Feature::Chording Palette: OFF
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\
Temporary file path: C:\Users\Owner\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
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Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015\Plug-ins\

Installed components:
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   ACE.dll   ACE 2015/09/09-18:52:48   79.567158   79.567158
   AdbePM.dll   PatchMatch 0000/00/00-00:00:00   1.   1.
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   AdobePIP.dll   Adobe Product Improvement Program   7.3.1.70  
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   dynamiclink.dll   photoshopdva   8.0.0  
   ExtendScript.dll   ExtendScript 2015/04/17-16:55:22   80.1017022   80.1017022
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   igestep30.dll   IGES Reader   9.3.0.113  
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   JP2KLib.dll   JP2KLib 2015/08/14-01:13:58   79.258941   79.258941
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   LogSession.dll   LogSession   7.3.1.70  
   manta.dll   Manta   1.   1.
   mediacoreif.dll   photoshopdva   8.0.0  
   MPS.dll   MPS 2015/08/14-01:13:58   79.566687   79.566687
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CC 2015   16.1.1  
   Plugin.dll   Adobe Photoshop CC 2015   16.1.1  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   6.1.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   6.1.0.157  
   PSArt.dll   Adobe Photoshop CC 2015   16.1.1  
   PSViews.dll   Adobe Photoshop CC 2015   16.1.1  
   SCCore.dll   ScCore 2015/04/17-16:55:22   80.1017022   80.1017022
   SVGRE.dll   SVGRE   79.566690   79.566690
   svml_dispmd.dll   Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler   12.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   4, 3, 2015, 0408  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   4, 3, 2015, 0408  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   updaternotifications.dll   Adobe Updater Notifications Library   9.0.0.15 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   9.0.0.15
   VulcanControl.dll   Vulcan Application Control Library   5.2.0.35  
   VulcanMessage5.dll   Vulcan Message Library   5.2.0.35  
   WRServices.dll   WRServices Fri Jul 31 2015 07:50:10   Build 0.21834   0.21834
   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 16.1.1 (2015.1.1 x001 x003)
   Accented Edges 16.1.1
   Adaptive Wide Angle 16.1.1
   Angled Strokes 16.1.1
   Average 16.1.1 (2015.1.1 x001 x003)
   Bas Relief 16.1.1
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   Camera Raw 9.3.1
   Camera Raw Filter 9.3.1
   Chalk & Charcoal 16.1.1
   Charcoal 16.1.1
   Chrome 16.1.1
   Cineon 16.1.1 (2015.1.1 x001 x003)
   Clouds 16.1.1 (2015.1.1 x001 x003)
   Collada 16.1.1 (2015.1.1 x001 x003)
   Color Halftone 16.1.1
   Colored Pencil 16.1.1
   CompuServe GIF 16.1.1
   Conté Crayon 16.1.1
   Craquelure 16.1.1
   Crop and Straighten Photos 16.1.1 (2015.1.1 x001 x003)
   Crop and Straighten Photos Filter 16.1.1
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   Crystallize 16.1.1
   Cutout 16.1.1
   Dark Strokes 16.1.1
   De-Interlace 16.1.1
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   Diffuse Glow 16.1.1
   Displace 16.1.1
   Dry Brush 16.1.1
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   Entropy 16.1.1 (2015.1.1 x001 x003)
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   Wireless Bitmap 16.1.1 (2015.1.1 x001 x003)
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Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   Recent Files  1.2.1
      C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html
   Libraries  2.3.1050
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   Start  1.2.1
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   Adobe Color Themes  6.1.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html
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   Device Preview  1.1.3
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSPanel\panel.html
   Share on Behance  3.0.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.behance.shareonbehance.html\index.html
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      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.preview\PSLoader\loader.html
   Export As  2.4.0
      C:\Program Files\Adobe\Adobe Photoshop CC 2015\Required\CEP\extensions\com.adobe.webpa.crema\PSPanel\dialog.html

Installed TWAIN devices: NONE

m info below.

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Community Expert ,
Feb 12, 2017 Feb 12, 2017

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My mistake, I was looking at someone else's screenshot. Your Intel HD card is old and does not support OpenCL as Just Shoot Me pointed out earlier.

Gene

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LEGEND ,
Feb 12, 2017 Feb 12, 2017

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A Laptop is a NOTEBOOK computer. You are confusing a TABLET with a Notebook. Just like an actual notebook, a Notebook computer folds in on itself to become smaller in size to carry around.

Actually Laptop is the wrong term. No Real Computer is meant to be used on your Lap, legs or any soft surface that can restrict airflow and retain the heat built up by the system.

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New Here ,
May 26, 2017 May 26, 2017

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so adobe updates there software and the filter that I used 3 weeks ago  will force me to buy a new computer to use it again?

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New Here ,
Apr 21, 2021 Apr 21, 2021

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i have a surface book pro and have the same problem in 2021

 

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