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One frame from a frame animation is cut off in MP4 after export

New Here ,
Aug 21, 2020

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I created a frame animation, then copied the frames 3 times so that the MP4 would loop the animation after exporting. The problem is, in the exported video, one of the frames is cut in half for some reason -- but only in the second, third, and fourth loops, not the first. The frame appears fine in Photoshop itself, but not once it's exported.

 

Here is a link to the exported MP4: 

https://drive.google.com/file/d/1XEKgSPYYWoV8PW_2YYJ89dtZHEHbUj4d/view?usp=sharing

 

Also, I'm on a PC running Windows. Any help would be appreciated!

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

A lot can happen when rendering MP4. 

Can you replace the truncated frame with a good one from your first iteration and try again?

 

 

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Bug, Import and export, Problem or error, Windows

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One frame from a frame animation is cut off in MP4 after export

New Here ,
Aug 21, 2020

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I created a frame animation, then copied the frames 3 times so that the MP4 would loop the animation after exporting. The problem is, in the exported video, one of the frames is cut in half for some reason -- but only in the second, third, and fourth loops, not the first. The frame appears fine in Photoshop itself, but not once it's exported.

 

Here is a link to the exported MP4: 

https://drive.google.com/file/d/1XEKgSPYYWoV8PW_2YYJ89dtZHEHbUj4d/view?usp=sharing

 

Also, I'm on a PC running Windows. Any help would be appreciated!

Adobe Community Professional
Correct answer by Nancy OShea | Adobe Community Professional

A lot can happen when rendering MP4. 

Can you replace the truncated frame with a good one from your first iteration and try again?

 

 

TOPICS
Bug, Import and export, Problem or error, Windows

Views

55

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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What happens if you export it to animated GIF instead of MP4?

 

Nancy O'Shea, ACP
Alt-Web.com

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Aug 21, 2020 0
New Here ,
Aug 21, 2020

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It works fine as a GIF, but my supervisor specifically wants it to be an MP4.

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Aug 21, 2020 0
Adobe Community Professional ,
Aug 21, 2020

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A lot can happen when rendering MP4. 

Can you replace the truncated frame with a good one from your first iteration and try again?

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Aug 21, 2020 0
New Here ,
Aug 21, 2020

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I replaced the frame on each loop and exported, but then a different frame cut off. So I replaced that frame on each loop and it worked! Thanks for suggesting that, I wouldn't have thought to do that.

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Aug 21, 2020 0
Most Valuable Participant ,
Aug 21, 2020

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Can you post a link to  the layered document that has the frame animation..

JJMack

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Aug 21, 2020 0
New Here ,
Aug 21, 2020

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I got it to export normally, so it's resolved. But thanks!

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Aug 21, 2020 0