Ones photoshop have to run OpenGL 3.3 or higher?

New Here ,
May 24, 2021 May 24, 2021

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I just bought a pc for photography, and when I open photoshop and go to a filter it saying I need to upgrade my graphics card to OpenGL 3.3 or higher. I have a AMD Radeon RX 5700 TX card and I can't get it to upgrade to that OpenGL version...it just stays at 1.1. Has anybody ran into this problem?

 

Thank you

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Bug, How to, Performance, Problem or error, Windows

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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That's correct. 

 

See Photoshop's new GPU requirements. See links below.
- https://helpx.adobe.com/photoshop/system-requirements.html
- https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Alternatively, revert to your previous PS version until you can get new equipment.  Video cards are very scarce & pricey right now.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 24, 2021 May 24, 2021

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Okay, I'll try an earlier version of photoshop but my PC is only two weeks old. It has the latest graphics card in it.

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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I feel your pain.  Many "new" PC's are being shipped with cards that were assembled pre-COVID as that's the ONLY inventory until factories get back up to full production again.

https://www.amazon.com/OpenGL-3-video-card/s?k=OpenGL+3.3+video+card

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
May 24, 2021 May 24, 2021

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Well, that's great, I just spent $1900.00 on a Dell XPS 8940

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Adobe Community Professional ,
May 24, 2021 May 24, 2021

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You don't happen to have dual GPUs by any chance? That will usually cause problems. In that case you need to disable the integrated Intel GPU.

 

OpenGL is no longer supported on Mac or Windows, so I don't know what that message is supposed to mean.

 

The current requirement in Windows is DirectX 12.

 

Photoshop’s entire GPU code, 15 years of development, is currently in the process of being migrated from OpenGL to Metal on Mac, DirectX on Windows. That’s a monumental task that they are still working on. It means that basically everything relating to displaying stuff on screen has to be rewritten, as well as many special functions. So it's a bit of a bumpy ride. If the current version isn't working well, you can try reverting to 22.2 or 22.3 and see if that works better.

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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Hi

That is a recent card and according to several sites I've just checked should support Open GL: 4.6  So try going to the AMD website and make sure you download and install the latest driver. Both PC manufacturers and Windows are known for loading older drivers.

When choosing the version go for the Enterprise version - these are similar to NVidia Studio drivers and are tested for use with creative software rather than being released for games.

 

If your CPU also has on board graphics then make sure they are disabled. You want apps to use the AMD 5700 not any integrated GPU.

 

Dave

 

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New Here ,
May 25, 2021 May 25, 2021

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Thank you.

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New Here ,
Jun 01, 2021 Jun 01, 2021

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I downgraded photoshop and it is working. But I still don't know if my pc is running the AMD graphics card... I don't mean to sound dull but how would I go about doing that? I use GPU-Z but it just tells me that their both using OpenGL 1.1.

 

Thank you

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Adobe Community Professional ,
Jun 01, 2021 Jun 01, 2021

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