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Only white screen shown when start Photoshop 2020

New Here ,
Feb 14, 2020

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When I start all Adobe programmes including Photoshop, Premiere Pro, Illustrator from my office computer, it has not been working at all, which had worked well for a couple of weeks. It shows only white screen without anything as shown in below screenshot: 

error message 1.png

 

I tried my best to find out the solution, by (1) uninstall all current Adobe product including the Illustrator, (2) install them again, (3) Press and hold "Alt," "Control" and "Shift" at the same time as the program launched, and delete all current settings (4) press print screen to capture (5) uninstall current products and install old version and upgrade it..... all measures I tried, but no vail. 

 

I desperately need to work Photoshop and other Adobe programmes on my working computer in the officer.  

 

Thank you for your support. 

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Crash or freeze, Download and install, Problem or error

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Only white screen shown when start Photoshop 2020

New Here ,
Feb 14, 2020

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When I start all Adobe programmes including Photoshop, Premiere Pro, Illustrator from my office computer, it has not been working at all, which had worked well for a couple of weeks. It shows only white screen without anything as shown in below screenshot: 

error message 1.png

 

I tried my best to find out the solution, by (1) uninstall all current Adobe product including the Illustrator, (2) install them again, (3) Press and hold "Alt," "Control" and "Shift" at the same time as the program launched, and delete all current settings (4) press print screen to capture (5) uninstall current products and install old version and upgrade it..... all measures I tried, but no vail. 

 

I desperately need to work Photoshop and other Adobe programmes on my working computer in the officer.  

 

Thank you for your support. 

TOPICS
Crash or freeze, Download and install, Problem or error

Views

2.1K

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Feb 14, 2020 1
New Here ,
May 03, 2020

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Did you fix it? I have a same problem.

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May 03, 2020 1
New Here ,
May 13, 2020

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I'm having the same problem -- any fix or workarounds? Just installed from Creative Cloud and it launches with a plain white screen. Closing the screen briefly shows Photoshop launch and immediately closes.

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May 13, 2020 1
Adobe Employee ,
May 16, 2020

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This is an Activation issue, if you have seen that dialog box that shows Activation limit reached and asks you to sign out of one device which you no longer use, this white box is that same pop up for some reason it does not load properly.

Please try this :

  • Please sign out of the Creative cloud application and exit it
  • Go to Account.adobe.com/profile 
  • On your left hand you will see a bunch of options, choose Active Sessions from the list
  • Deactivate all sessions, once deactivated log out of the account.adobe.com web page
  • Restart your computer and then Launch Creative cloud and log in with your registered email.
  • Try launching the applications and confirm if that helped.

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May 16, 2020 0
New Here ,
Jun 09, 2020

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did not work..

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Jun 09, 2020 1
New Here ,
Jul 03, 2020

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Same white screen, and I've done everything except sacrifice a sheep

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Jul 03, 2020 0
Community Beginner ,
Jul 04, 2020

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Tried every possible option out there, 3 times an Adobe "Expert" took over my system, just to watch them repeat the same process I did over and over again (These guys had no clue).
Anyway, the only thing fixing it was to reinstall windows. Quite a hassle to reinstall all software but CC apps work again. This seemed to be the only solution for now...

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Jul 04, 2020 1
New Here ,
Nov 17, 2020

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Same problem 😞

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Nov 17, 2020 0
New Here ,
Nov 17, 2020

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Solved it with this fix:
Reset your Internet Explorer settings through Tools menu -> Internet Options -> Advanced tab -> Reset Internet Explorer settings section and press the "Reset..." button.

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Nov 17, 2020 0