Highlighted

Opened images in photoshop all black

New Here ,
Nov 18, 2020

Copy link to clipboard

Copied

So basically, I open an image to edit in Photoshop. No colors, just black. See attached screenshot. 

 

Troubleshoot attempts that didnt work: (1) update graphics card driver when current version wasn't working (2) installed prev photoshop versions (currently using v 22.0.1), (3) Edit -> Preferences -> Performance -> Uncheck "Use Graphics Processor" ; doesnt work whether checked or not. 

 

Hardware info: 

-windows 10 pro laptop 

-32gb ram 

-core i9  

-RTX 2060 (laptop version)

 

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

Hi

That's an issue with your monitor profile, open Colour Management

2020-11-09 14_35_16-Settings.png

Follow the below screenshots

2020-11-19 09_46_36-Window.png

2020-11-19 09_47_24-Window.png

2020-11-19 09_48_01-Window.png

Restart Photoshop

 

TOPICS
Bug, FAQ, Performance, Problem or error, Windows

Views

67

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more

Opened images in photoshop all black

New Here ,
Nov 18, 2020

Copy link to clipboard

Copied

So basically, I open an image to edit in Photoshop. No colors, just black. See attached screenshot. 

 

Troubleshoot attempts that didnt work: (1) update graphics card driver when current version wasn't working (2) installed prev photoshop versions (currently using v 22.0.1), (3) Edit -> Preferences -> Performance -> Uncheck "Use Graphics Processor" ; doesnt work whether checked or not. 

 

Hardware info: 

-windows 10 pro laptop 

-32gb ram 

-core i9  

-RTX 2060 (laptop version)

 

Adobe Community Professional
Correct answer by Ged Traynor | Adobe Community Professional

Hi

That's an issue with your monitor profile, open Colour Management

2020-11-09 14_35_16-Settings.png

Follow the below screenshots

2020-11-19 09_46_36-Window.png

2020-11-19 09_47_24-Window.png

2020-11-19 09_48_01-Window.png

Restart Photoshop

 

TOPICS
Bug, FAQ, Performance, Problem or error, Windows

Views

68

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Nov 18, 2020 0
Adobe Community Professional ,
Nov 19, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2020 1
Adobe Community Professional ,
Nov 19, 2020

Copy link to clipboard

Copied

Hi

That's an issue with your monitor profile, open Colour Management

2020-11-09 14_35_16-Settings.png

Follow the below screenshots

2020-11-19 09_46_36-Window.png

2020-11-19 09_47_24-Window.png

2020-11-19 09_48_01-Window.png

Restart Photoshop

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2020 2
Hallo0 LATEST
New Here ,
Nov 20, 2020

Copy link to clipboard

Copied

OMG THIS ACTUALLY FIXED IT. THANK YOU SO MUCH! 

The issue was driving me nuts after going through all the troubleshooting options. I would have never thought it was a monitor profile issue. You're a wizard!

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 20, 2020 0
Adobe Community Professional ,
Nov 19, 2020

Copy link to clipboard

Copied

Yes, defective monitor profile, probably one from the monitor/laptop manufacturer distributed through Windows Update. Very common problem and I don't understand why Microsoft still allows this.

 

It's quite interesting that Photoshop now often refuses to display at all when the monitor profile is defective. That's new from v22. Previously it would display, but incorrectly and all over the map. That could sometimes be difficult to troubleshoot, and very difficult to grasp for users who don't understand the function of the monitor profile.

 

 

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Reply
Loading...
Nov 19, 2020 1