OpenGl or GPU Issue

[alexfoxy1]

Hey everyone. PLS help. I have an issue with activating a GPU in Photoshop CC 2018. So I needed to use some 3D features on my laptop Dell that I bought and... they were all grey, I couldn't click on any of them. So then I pressed CTRL K to go to preferences and activate the GPU but... no, the box was just greyed photoshop didn't detect any Graphics Processor which is weird, because I've got Intel Core i3 2350M CPU 2.30GHz and Intel HD Graphics 3000 inside, while I have another HP laptop which has Intel Celeron CPU N2840 2.16GHz and just Intel HD Graphics and the 3D features runs on it. 

The specs of the Dell Latitude E5520:

Windows 10

4GB RAM

Intel Core i3 2350M CPU 2.30GHz

Intel HD Graphics 3000

64-bit

The specs of the HP Stream x360:

Windows 8.1

2GB RAM

Intel Celeron CPU N2840 2.16GHz

Intel HD Graphics

64-bit

As you might see the first is more powerful then the 2nd one. Now, I did try to run it as Admin and update the drivers, I also tried to remove the "sniffer", I've tired to reinstall phtoshop after updating drivers but none of it worked.  The same goes for the Illustrator CC, but it's a bit different: 

So if u have a solution pleeeeease help, I need it. And thanks for your time.

[Guest]

Moving to the Photoshop forum from Get Started

[D Fosse]

The problem here is dual GPUs. You need to disable the Intel GPU.

GPU and graphics driver troubleshooting steps

"Multiple graphics cards with conflicting drivers can cause problems with graphics processor accelerated features in Photoshop (...) crashes and other problems can occur (...)"

Given that dual GPUs is becoming increasingly common, Adobe should really make this a priority. There should be a way to "lock" Photoshop to one GPU, and this should be accessible from Photoshop Preferences.

[alexfoxy1]

How can I do that when I only have 1 GPU on the Dell, which is Intel HD Graphics 3000. I suppose you didn't understand. 

[D Fosse]

Ah, sorry, speed-reading has its disadvantages 😉

If you've already updated the driver I don't know. Intel GPUs usually work.

[alexfoxy1]

Pfff. I don't know maybe didn't update correctly. Do you know a tutorial of step by step driver update?

[Guest]

Try using "Automatically update your drivers" from here Drivers & Software

[davescm]

Hi
The Intel HD3000 is no longer officially supported in Photoshop.

Photoshop GPU FAQ

Whilst some functions may work, 3D features require 512MB of dedicated VRAM. An integrated GPU will not have that (it will share RAM with the main system). If you want to check, you can in Help>System info. If you are unsure go to Help>System info and press copy. Then paste the info here and we'll take a look.

Dave

[alexfoxy1]

Hey Dave, thanks for replying. Here are the specs:

Adobe Photoshop Version: 19.0 20170929.r.165 2017/09/29: 1138933 x64
Number of Launches: 34
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.17763.379
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading
Physical processor count: 2
Logical processor count: 4
Processor speed: 2295 MHz
Built-in memory: 3993 MB
Free memory: 18674 MB
Memory available to Photoshop: 21970 MB
Memory used by Photoshop: 85 %
Surface Dial: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 128K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=768, right=1366
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
No GPU information available
License Type: Perpetual
Serial number: 91198126390575465095
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\Dell\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 148.1G, 102.6G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2017/09/19-18:51:44 79.586793 79.586793
AdbePM.dll PatchMatch 2016/11/03:19:48:57 1.578146 1.578146
AdobeLinguistic.dll Adobe Linguisitc Library 10.0.0
AdobeOwl.dll Adobe Owl 5.2.11
AdobePDFL.dll PDFL 2017/09/01-01:08:01 79.239219 79.239219
AdobePIP.dll Adobe Product Improvement Program 7.4.1.60.45263
AdobeSVGAGM.dll AdobeSVGAGM 79.586793 79.586793
AdobeXMP.dll Adobe XMP Core 2017/07/13-01:06:39 79.160924 79.160924
AdobeXMPFiles.dll Adobe XMP Files 2017/07/13-01:06:39 79.160924 79.160924
AdobeXMPScript.dll Adobe XMP Script 2017/07/13-01:06:39 79.160924 79.160924
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2017/09/19-18:51:44 79.586793 79.586793
ahclient.dll AdobeHelp Dynamic Link Library 3.0.0.6
AIDE.dll AIDE 2016/05/27-01:08:49 79.574279 79.574279
amtlib.dll AMTEmu 10.0.0.3BuildVersion: 10.0; BuildDate: Thu Apr 21 2016 3:6:38)
amtliboriginal.dll AMTLib (64 Bit) 10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8) 1.000000
ARE.dll ARE 2017/09/19-18:51:44 79.586793 79.586793
AXE8SharedExpat.dll AXE8SharedExpat 2015/03/13-23:40:54 79.562390 79.562390
AXEDOMCore.dll AXEDOMCore 2015/03/13-23:40:54 79.562390 79.562390
Bib.dll BIB 2017/09/19-18:51:44 79.586793 79.586793
BIBUtils.dll BIBUtils 2017/09/19-18:51:44 79.586793 79.586793
boost_date_time.dll photoshopdva 11.1.0
boost_filesystem.dll photoshopdva 11.1.0
boost_signals.dll photoshopdva 11.1.0
boost_system.dll photoshopdva 11.1.0
boost_threads.dll photoshopdva 11.1.0
cg.dll NVIDIA Cg Runtime 3.0.00007
cgGL.dll NVIDIA Cg Runtime 3.0.00007
CITThreading.dll Adobe CITThreading 2.1.0.1 2.1.0.1
CoolType.dll CoolType 2017/09/19-18:51:44 79.586793 79.586793
CRClient.dll Adobe Crash Reporter Client DLL 1.6.1.0
dnssd.dll Bonjour 3,0,0,2
dvaaudiodevice.dll photoshopdva 11.1.0
dvacore.dll photoshopdva 11.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 11.1.0
dvamediatypes.dll photoshopdva 11.1.0
dvametadata.dll photoshopdva 11.1.0
dvametadataapi.dll photoshopdva 11.1.0
dvametadataui.dll photoshopdva 11.1.0
dvaplayer.dll photoshopdva 11.1.0
dvatransport.dll photoshopdva 11.1.0
dvaui.dll photoshopdva 11.1.0
dvaunittesting.dll photoshopdva 11.1.0
dynamiclink.dll photoshopdva 11.1.0
ExtendScript.dll ExtendScript 2017/08/31-12:13:14 81.1133690 81.1133690
icucnv40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icudt40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
icuuc40.dll International Components for Unicode 2014/10/31-16:52:45 Build gtlib_6.0.21339
igestep30.dll IGES Reader 9.3.0.113
imslib.dll IMSLib DLL 10.0.0.22
JP2KLib.dll JP2KLib 2017/08/23-01:11:25 79.267771 79.267771
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0
LogSession.dll LogSession 7.4.1.60.45263
mediacoreif.dll photoshopdva 11.1.0
MPS.dll MPS 2017/09/01-01:08:01 79.586120 79.586120
pdfsettings.dll Adobe PDFSettings 1.04
Photoshop.dll Adobe Photoshop CC 2018 19.0
Plugin.dll Adobe Photoshop CC 2018 19.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 8.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 8.0.0.55
PSArt.dll Adobe Photoshop CC 2018 19.0
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop CC 2018 19.0
SCCore.dll ScCore 2017/08/31-12:13:14 81.1133690 81.1133690
SVGRE.dll SVGRE 79.586793 79.586793
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler 17.0.0
tbb.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2017, 0, 2017, 0118
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
updaternotifications.dll Adobe Updater Notifications Library 10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 10.0.0.1
VulcanControl.dll Vulcan Application Control Library 5.3.0.16
VulcanMessage5.dll Vulcan Message Library 5.3.0.16
WRServices.dll WRServices Thu Jan 07 2016 04:50:10 Build 0.21960 0.21960
wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”
Accented Edges 19.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 19.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 19.0 - from the file “Filter Gallery.8bf”
Average 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Average.8bf”
Bas Relief 19.0 - from the file “Filter Gallery.8bf”
BMP 19.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 11.4.1 - from the file “Camera Raw.8bi”
Camera Raw Filter 11.4.1 - from the file “Camera Raw.8bi”
Chalk && Charcoal 19.0 - from the file “Filter Gallery.8bf”
Charcoal 19.0 - from the file “Filter Gallery.8bf”
Chrome 19.0 - from the file “Filter Gallery.8bf”
Cineon 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Cineon.8bi”
Clouds 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Clouds.8bf”
Collada 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”
Color Halftone 19.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 19.0 - from the file “Filter Gallery.8bf”
CompuServe GIF 19.0 - from the file “Standard MultiPlugin.8bf”
Conté Crayon 19.0 - from the file “Filter Gallery.8bf”
Craquelure 19.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 19.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 19.0 - from the file “Filter Gallery.8bf”
Crystallize 19.0 - from the file “Standard MultiPlugin.8bf”
Cutout 19.0 - from the file “Filter Gallery.8bf”
Dark Strokes 19.0 - from the file “Filter Gallery.8bf”
De-Interlace 19.0 - from the file “Standard MultiPlugin.8bf”
Dicom 19.0 - from the file “Dicom.8bi”
Difference Clouds 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Clouds.8bf”
Diffuse Glow 19.0 - from the file “Filter Gallery.8bf”
Displace 19.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 19.0 - from the file “Filter Gallery.8bf”
Eazel Acquire 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “EazelAcquire.8ba”
Entropy 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”
Export Color Lookup Tables 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Export3DLUT.8be”
Extrude 19.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “FastCore.8bx”
Fibers 19.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 19.0 - from the file “Filter Gallery.8bf”
Filter Gallery 19.0 - from the file “Filter Gallery.8bf”
Flash 3D 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”
Fresco 19.0 - from the file “Filter Gallery.8bf”
Glass 19.0 - from the file “Filter Gallery.8bf”
Glowing Edges 19.0 - from the file “Filter Gallery.8bf”
Google Earth 4 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”
Grain 19.0 - from the file “Filter Gallery.8bf”
Graphic Pen 19.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 19.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 19.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 19.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 19.0 - from the file “Standard MultiPlugin.8bf”
IGES 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”
Ink Outlines 19.0 - from the file “Filter Gallery.8bf”
JPEG 2000 19.0 - from the file “JPEG2000.8bi”
Kurtosis 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”
Lens Blur 19.0 - from the file “Lens Blur.8bf”
Lens Correction 19.0 - from the file “Lens Correction.8bf”
Lens Flare 19.0 - from the file “Standard MultiPlugin.8bf”
Liquify 19.0 - from the file “Liquify.8bf”
Matlab Operation 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “ChannelPort.8bf”
Maximum 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”
Mean 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”
Measurement Core 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “MeasurementCore.8me”
Median 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”
Mezzotint 19.0 - from the file “Standard MultiPlugin.8bf”
Minimum 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”
MMXCore Routines 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “MMXCore.8bx”
Mosaic Tiles 19.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “MultiProcessor Support.8bx”
Neon Glow 19.0 - from the file “Filter Gallery.8bf”
Note Paper 19.0 - from the file “Filter Gallery.8bf”
NTSC Colors 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “NTSC Colors.8bf”
Ocean Ripple 19.0 - from the file “Filter Gallery.8bf”
OpenEXR 19.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 19.0 - from the file “Filter Gallery.8bf”
Palette Knife 19.0 - from the file “Filter Gallery.8bf”
Patchwork 19.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 19.0 - from the file “Standard MultiPlugin.8bf”
PCX 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “PCX.8bi”
Photocopy 19.0 - from the file “Filter Gallery.8bf”
Photoshop 3D Engine 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Photoshop3DEngine.8bi”
Photoshop Touch 19.0 - from the file “PSDX.8bi”
Picture Package Filter 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “ChannelPort.8bf”
Pinch 19.0 - from the file “Standard MultiPlugin.8bf”
Pixar 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Pixar.8bi”
Plaster 19.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 19.0 - from the file “Filter Gallery.8bf”
PLY 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”
Pointillize 19.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 19.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “PBM.8bi”
Poster Edges 19.0 - from the file “Filter Gallery.8bf”
PRC 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”
Radial Blur 19.0 - from the file “Standard MultiPlugin.8bf”
Radiance 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Radiance.8bi”
Range 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”
Render Color Lookup Grid 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Export3DLUT.8be”
Reticulation 19.0 - from the file “Filter Gallery.8bf”
Ripple 19.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 19.0 - from the file “Filter Gallery.8bf”
Save for Web 19.0 - from the file “Save for Web.8be”
ScriptingSupport 19.0 - from the file “ScriptingSupport.8li”
Shake Reduction 19.0 - from the file “Shake Reduction.8bf”
Shear 19.0 - from the file “Standard MultiPlugin.8bf”
Skewness 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”
Smart Blur 19.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 19.0 - from the file “Filter Gallery.8bf”
Solarize 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “Solarize.8bf”
Spaces 19.0 - from the file “Spaces.8li”
Spatter 19.0 - from the file “Filter Gallery.8bf”
Spherize 19.0 - from the file “Standard MultiPlugin.8bf”
Sponge 19.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 19.0 - from the file “Filter Gallery.8bf”
Stained Glass 19.0 - from the file “Filter Gallery.8bf”
Stamp 19.0 - from the file “Filter Gallery.8bf”
Standard Deviation 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”
STL 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”
Sumi-e 19.0 - from the file “Filter Gallery.8bf”
Summation 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”
Targa 19.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 19.0 - from the file “Filter Gallery.8bf”
Tiles 19.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 19.0 - from the file “Filter Gallery.8bf”
Twirl 19.0 - from the file “Standard MultiPlugin.8bf”
U3D 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”
Underpainting 19.0 - from the file “Filter Gallery.8bf”
Vanishing Point 19.0 - from the file “VanishingPoint.8bf”
Variance 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “statistics.8ba”
Virtual Reality Modeling Language | VRML 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”
Water Paper 19.0 - from the file “Filter Gallery.8bf”
Watercolor 19.0 - from the file “Filter Gallery.8bf”
Wave 19.0 - from the file “Standard MultiPlugin.8bf”
Wavefront|OBJ 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “U3D.8bi”
WIA Support 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “WIASupport.8li”
Wind 19.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 19.0 (20170929.r.165 2017/09/29: 1138933) - from the file “WBMP.8bi”
ZigZag 19.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

com.adobe.Butler.backend 2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
com.adobe.inapp.purchase 2.11.27 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_11_27\purchase.html”
New Document 2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.fnft\fnft.html”
Libraries 2.11.27 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_11_27\index.html”
Start 2.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.start\index.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 3.0.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
Export As 3.0.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

[davescm]

Sorry but that is not a genuine licensed copy of Photoshop. I can't help you further.
Dave

[alexfoxy1]

And the problem is not inVRAM surely, because the HP that I got has absolutely no VRAM and only Intel HD Graphics and 3D features work, the only thing is that it's newer than the Dell I've got. 

[davescm]

The problem is that you are using unlicensed software contain a well known hack
Dave

[Guest]

Looks like you're using a non genuine version of Photoshop, Photoshop is on subscription only

License Type: Perpetual
Serial number: 91198126390575465095

You may want to give this a read

Adobe Genuine software FAQ

[alexfoxy1]

Maybe. But how does it work on my HP then?

[davescm · Accepted solution]

Locking the thread - the issue is unlicensed software
Dave