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opening jpeg files in Photoshop

New Here ,
Nov 18, 2020

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I opened a new document in PS. Wanted to open a photo form my archive, a message appeared saying could not complete request as unknown or invalid jpeg marker was found. Never had this happen before, had just completed the lates update to PS. What could be the issue?

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opening jpeg files in Photoshop

New Here ,
Nov 18, 2020

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I opened a new document in PS. Wanted to open a photo form my archive, a message appeared saying could not complete request as unknown or invalid jpeg marker was found. Never had this happen before, had just completed the lates update to PS. What could be the issue?

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Problem or error

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27

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Nov 18, 2020 0
Adobe Community Professional ,
Nov 18, 2020

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If you can open other images, but not this one, that particular image may be corrupt. Do you have a back-up copy (always wise).

If you can't open any images and you've just downloaded a new version of Photoshop and you have the correct system spec, try resetting your Photoshop preferences, which you can do under the General tab in Photoshop preferences.

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Nov 18, 2020 0
New Here ,
Nov 18, 2020

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Thanks, trying to but my laptop is set to norwegian so not sure which one it is 🙂

 

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Nov 18, 2020 0
Adobe Community Professional ,
Nov 18, 2020

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Actually that message nearly always means that the file is corrupt, but a prefs reset is always worth trying.

 

Here's where (you can also press ctrl+alt+shift when launching):

prefs.png

 

 

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Nov 18, 2020 1
New Here ,
Nov 18, 2020

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thx, I'll give it a go

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