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P: Could not complete your request because photoshop was unable to parse the postscript

New Here ,
Nov 15, 2017 Nov 15, 2017

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I have the most updated version of Photoshop CC2018.  I am trying to open an .eps file and I keep getting the error: "Could not complete your request because Photoshop was unable to parse the postscript".  It would open them before.  HELP

 

{Moderator note: Edited the thread title, PS-63010}

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correct answers 1 Correct answer

Adobe Employee , May 13, 2021 May 13, 2021

Hi,

 

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Regards,

Nikunj

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New Here ,
Mar 16, 2021 Mar 16, 2021

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me too

 

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Adobe Employee ,
Mar 23, 2021 Mar 23, 2021

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Awesome, thanks for the feedback.

 

Thanks,

Mohit

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LEGEND ,
Mar 04, 2021 Mar 04, 2021

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You may want to download a free/open source PostScript parser to see if there are any errors.

 

Try Ghostscript or PStill or something similar. 

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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HI! I am receiving the same notification, but I am not trying to open a file, I am just trying to open Photoshop. I tried to unistall Adobe Creative Cloud and it won't let me. It says there is another install application running. When I tried to open Illustrator this morning it said there was a problem with the app. Yesterday I exported files for the web from Illustrator and there were strange lines on them. My computer is healthy, well protected, all updates in place. Help please! I think what I will try is to just install Creative Cloud again from the link @Mohit Goyal  provided? Thank you!

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Community Beginner ,
Apr 13, 2021 Apr 13, 2021

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OKAY, Adobe Creative Cloud won't let me unistall because it says other programs need it. SO I am unistalling all my Adobe Programs, but it won't let me uninstall them? I shut down my computer and restarted. Everything on my computer is working great but Adobe.

I have a client project due, and need to resize images, help please

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Adobe Employee ,
Apr 16, 2021 Apr 16, 2021

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Hi there,

 

We're sorry for the trouble. You can use the Creative Cloud Cleaner tool to uninstall the Creative Cloud Desktop tool. After you uninstall, restart the machine and reinstall the Creative Cloud Desktop app.

 

Open Photoshop from the Creative Cloud Desktop app and let us know if that helps.

 

Thanks,

Mohit

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Participant ,
Apr 17, 2021 Apr 17, 2021

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I'm having this same problem. I'm trying to download Cretive Cloud after restarting my computer and so far its taken over 2 hours and it is half way through and doesn't seem to be moving now. How long does it take to download?

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Participant ,
Apr 17, 2021 Apr 17, 2021

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* Creative Cloud

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Adobe Employee ,
May 13, 2021 May 13, 2021

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Hi,

 

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Regards,

Nikunj

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Explorer ,
Jul 23, 2021 Jul 23, 2021

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I'm waiting for my new Mac to arrive, but in the meantime, I must stay at 22.3 becuase otherwise, many tools become unable to use.  I called your tech support when I started having many issues after updating it to 22.4, and they told me that as long as I'm on Mojave, I have to stay at 22.3.  But I'm all of a sudden unable to open the app with the same error message, "Could not complete your request because photoshop was unable to parse the PostScript."  I have not changed anything between yesterday and today, so what is causeing this, and how can I open the app?

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New Here ,
May 20, 2021 May 20, 2021

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Could not complete your request because Photoshop was unable to parse the PostScript. what to do

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New Here ,
May 21, 2021 May 21, 2021

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I'm able to open illustrator but not photoshop and to make matters worse, my creative cloud wont update pass 36%. HELP ME HELP ME PLEASE 😩

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New Here ,
Jul 26, 2021 Jul 26, 2021

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I just installed the latest version of Photoshop and when attempting to open a .ai file I got "cannot parse the postscript". Guess it still isnt fixed.

 

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New Here ,
Mar 10, 2021 Mar 10, 2021

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I tried to launch Photoshop 2021 and instead I get a small pop-up stating: 
"Could not complete your request because Photoshop was unable to parse the PostScript."

It won't even let me launch Adobe Creative Cloud; nothing happens after I click on it.

Any ideas? Should I uninstall and then reinstall the whole suite?
I am running a Dell XPS with Windows 10.

It was working fine over the weekend.

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Community Expert ,
Mar 10, 2021 Mar 10, 2021

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Try resetting your Photoshop Preferences if Photoshop was working on you machine. If Creative Cloud Desktop does not start  download Creative Cloud desktop and reinstall it.

JJMack

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New Here ,
Apr 12, 2021 Apr 12, 2021

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This just happened to me also - Photoshop 2021 was giving this error and Photoshop 2020 just wouldn't launch at all with no error. Seems to be related to an update to the Creative Cloud app. I was able to open the Creative Cloud app and click [Open] next to photoshop and get it to launch - but launching the normal way from the Start menu isn't working.

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New Here ,
May 11, 2021 May 11, 2021

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I am also experiencing this same issue.  I'll keep following this thread in hopes for a solution.

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Guest
May 26, 2021 May 26, 2021

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I got this as well, and resolved it by going into the control panel and trying to uninstall PS 2021. It would fail, saying it needed CC and that there was an issue with it; and would then re-install it. After that I found a PS 2021 update, and when everything was done it loaded properly.

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New Here ,
May 26, 2021 May 26, 2021

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Good to go, thanks!

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New Here ,
Dec 01, 2022 Dec 01, 2022

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LATEST

I am getting the same error in Photoshop version 24.0.1 

There are no updates available to me.. I reset my prefences, and nothing.. please advise! 

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