P: Graphics card not detected in Photoshop 22.3.1 on Windows 10

Community Beginner ,
Apr 15, 2021 Apr 15, 2021

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I update Photoshop CC2021 to vers 22.3.1 on 4-14-2021. Now photoshop does not recognizes the graphic accelerator.

I have a Nvidia Gforce GTX 1050Ti Graphic card never had any problems before when updating. I had to revert back to vers. 22.3 to make it work again.

 

 

{Moderator Note: Edited the thread title, PS-64828}

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correct answers 1 Correct Answer

Adobe Employee , May 13, 2021 May 13, 2021
Hi, We're happy to announce the release of Photoshop 22.4 in which we have included some bug fixes related to the "GPU not getting detected" in Photoshop. Please update Photoshop to the 22.4 version and let us know your feedback. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html Regards, ...

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New Here ,
Apr 20, 2021 Apr 20, 2021

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So I open up the latest version of photoshop (at time of posting), and go to performance settings and see that the GPU-setting say "unkown GPU UNKNOWN" and I can't access any setting relating to photoshop. 

 

The interesting part is that when opened in compatibility mode it does detect the GPU but some other features like the Neural Filters won't work and it says "your system doesn't support this filter". What is going on??? 

 

 

{Thread title edited by moderator}

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Adobe Employee ,
Apr 20, 2021 Apr 20, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot

 

Also, it would be helpful if you could go to the Help menu in Photoshop 22.3.1, then System Info & copy the text over to a file. You can attach the file with original post so that we can look into it.

 

You can also check the conversation at the below mentioned link & follow the thread for updates.

https://feedback.photoshop.com/conversations/photoshop/ps-cant-detect-gpu/607682f11c425363485a1bcc

 

Regards,

Nikunj

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New Here ,
Apr 21, 2021 Apr 21, 2021

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Here is the system info you asked @nikunj.m . It's partly in finnish so i apologize 😄

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Adobe Employee ,
Apr 21, 2021 Apr 21, 2021

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Thanks for sharing the info! We will share the details with the product team so that they can look into it.

 

Regards,

Nikunj

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Explorer ,
Apr 20, 2021 Apr 20, 2021

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Bonjour à tous,

Impossible de faire fonctionner les fonctions 3D avec une Nvidia Geforce 930M pour Photosohop 2021

Avez vous une solution.

Merci pour votre aide.

MG

 

 

{Thread title edited by moderator}

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Adobe Employee ,
Apr 20, 2021 Apr 20, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot

 

Also, it would be helpful if you could go to the Help menu in Photoshop 22.3.1, then System Info & copy the text over to a file. You can attach the file with original post so that we can look into it.

 

You can also check the conversation at the below mentioned link & follow the thread for updates.

https://feedback.photoshop.com/conversations/photoshop/ps-cant-detect-gpu/607682f11c425363485a1bcc

 

Regards,

Nikunj

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Explorer ,
Apr 21, 2021 Apr 21, 2021

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merci pour ta réponse, voici le fichier d'aide en piece jointe...

 

Merci

 

MG 

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Adobe Employee ,
Apr 21, 2021 Apr 21, 2021

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Thanks for sharing the info! We will share the info with our product team so that they can look into the issue.

 

Regards,

Nikunj

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Explorer ,
Apr 22, 2021 Apr 22, 2021

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Merci pour votre aide...

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New Here ,
Apr 21, 2021 Apr 21, 2021

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In  my rig there is a Radeon RX 5600 XT . And uptated to latest driver. As i said, Photoshop doesn't detect my gpu therefore i can't use some features. I cheched troubleshoot page and there was nothing useful. How can i make detect photoshop my gpu? 

 

Adobe Photoshop Sürüm: 22.3.1 20210406.r.122 990be2c  x64
Başlatma Sayısı: 17
İşletim Sistemi: Windows 10 64-bit
Sürüm: 10 veya sonrası 10.0.19041.928
Sistem mimarisi: AMD CPU Ailesi:15, Model:1, Aşama:0 MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, Çift İşlemci Desteği
Fiziksel işlemci sayımı: 6
Mantıksal işlemci sayımı: 12
İşlemci hızı: 3593 MHz
Yerleşik bellek: 16335 MB
Boş bellek: 10461 MB
Photoshop’un kullanabileceği bellek: 14944 MB
Photoshop tarafından kullanılan bellek: 70% 
SAM SDK Version: 2.0.0-main.363.5
ACP.local Durumu:
 - SDK Sürümü: 1.41.1.1
 - Core Sync Durumu: Erişilebilir ve uyumlu
 - Çalışan Core Sync: 4.11.0.12
 - Min Gerekli Core Sync: 4.3.28.24
ACPL Önbellek Yapılandırması: 
 - Yaşam Süresi: 5184000 saniye
 - Maks Boyut: 20480 MB
 - Temizleme Yüzdesi: ^%2
 - Eşik Yüzdesi: ^%3
 - Temizleme Aralığı: 300 saniye
Canlı Düzenleme İstemcisi SDK Sürümü: 3.79.23
Presets Status:
 - Fırçalar: 28 local / 0 synced
 - Degradeler: 183 local / 0 synced
 - Desenler: 10 local / 0 synced
 - Şekiller: 54 local / 0 synced
 - Stiller: 21 local / 0 synced
 - Renk Örnekleri: 122 local / 0 synced
Manta Tuval: Etkin.
Takma Adlı Katmanlar: Devre dışı.
Değiştirici Paleti: Etkin.
Uzun huzme: Etkin.
Görüntü döşeme boyutu: ™amam
Görüntü ön belleği düzeyleri: 4
Font Önizleme: Orta
Metin Oluşturucu: Latin
 ------- GPU
OpenGL API stable: False.
OpenCL API stable: False.
Native API stable: False.
GPUDeny:               0
GPUForce:              0
useGPU:                0
isCapableGPU:          0
GPUName:               Unknown GPU
GPUVendor:             UNKNOWN
IsOpenGLGPUCapable:    0
IsNativeGPUCapable:    0
HasSufficientRAM:      0
  VRAM:                           0 MB
  Required VRAM:              1,500 MB
UseGraphicsProcessorChecked:   1
UseOpenCLChecked:              0
Windows remote desktop:  0
GPU Allow Normal Mode: False.
GPU Allow Advanced Mode: False.
GPU Drawing Mode: Temel
Ekran: 1
Ekran Sınırları: üst= 0, sol= 0, alt= 1080, sağ= 1920 
Ekran: 2
Ekran Sınırları: üst= 54, sol= -1280, alt= 1078, sağ= 0 
# Photoshop Version: 20210406.r.122 990be2c
Building native platform & platform info structure
Native platform info  successfully constructed
Begin native platform info:
    Platform info:
        Displays:
            Display \\.\DISPLAY1
                isMain                  = 1
                isBuiltIn               = 0
                isStereo                = 0
                bounds                  = ((0 0) -> (1920 1080), w=1920, h=1080)
                dimensions              = (1920 1080)
                physicalSize            = (0 0)
                pixelSize               = (0 0)
                dynamic range           = (0 1)
                potential dynamic range = (0 1)
                reference dynamic range = (0 0)
                device       = (DeviceID name=AMD Radeon RX 5600 XT index=0 preferred=1)
            Display \\.\DISPLAY2
                isMain                  = 0
                isBuiltIn               = 0
                isStereo                = 0
                bounds                  = ((-1280 54) -> (0 1078), w=1280, h=1024)
                dimensions              = (1280 1024)
                physicalSize            = (0 0)
                pixelSize               = (0 0)
                dynamic range           = (0 1)
                potential dynamic range = (0 1)
                reference dynamic range = (0 0)
                device       = (DeviceID name=AMD Radeon RX 5600 XT index=0 preferred=1)
        Devices:
            (DeviceID name=AMD Radeon RX 5600 XT index=0 preferred=1)
                Power Envelope : UNKNOWN
                Device is removable : UNKNOWN
                displays: 2
                    \\.\DISPLAY1
                    \\.\DISPLAY2
                GPU accessible RAM:        6,400 MB
                VRAM:                      6,400 MB
                Dedicated System RAM:          0 MB
                SharedSystem RAM:          8,564 MB
                Platform specifics:
                    Device name:  AMD Radeon RX 5600 XT
                    Vendor name:  AMD
                    Description:  AMD Radeon RX 5600 XT
                    D3D-ID:       29471
    End platform info.
End native platform info.
Building OpenGL platform & platform info structure
OpenGL platform info  successfully constructed
Begin OpenGL platform info:
    Platform info:
        Displays:
            Display \\.\DISPLAY1
                isMain                  = 1
                isBuiltIn               = 0
                isStereo                = 0
                bounds                  = ((0 0) -> (1920 1080), w=1920, h=1080)
                dimensions              = (1920 1080)
                physicalSize            = (0 0)
                pixelSize               = (0 0)
                dynamic range           = (0 1)
                potential dynamic range = (0 1)
                reference dynamic range = (0 0)
                device       = (DeviceID name=AMD Radeon RX 5600 XT index=0 preferred=1)
            Display \\.\DISPLAY2
                isMain                  = 0
                isBuiltIn               = 0
                isStereo                = 0
                bounds                  = ((-1280 54) -> (0 1078), w=1280, h=1024)
                dimensions              = (1280 1024)
                physicalSize            = (0 0)
                pixelSize               = (0 0)
                dynamic range           = (0 1)
                potential dynamic range = (0 1)
                reference dynamic range = (0 0)
                device       = (DeviceID name=AMD Radeon RX 5600 XT index=0 preferred=1)
        Devices:
            (DeviceID name=AMD Radeon RX 5600 XT index=0 preferred=1)
                Power Envelope : INTEGRATED
                Device is removable : UNKNOWN
                displays: 2
                    \\.\DISPLAY1
                    \\.\DISPLAY2
                GPU accessible RAM:        6,400 MB
                VRAM:                      6,400 MB
                Dedicated System RAM:          0 MB
                SharedSystem RAM:          8,564 MB
                Platform specifics:
                    Device name:  AMD Radeon RX 5600 XT
                    Vendor name:  AMD
                    OpenGL version: 4.6 (4.6.148202 Compatibility Profile Context 21.3.2 27.20.15003.5017)
                    GLSL version:   4.60 (4.60)
    End platform info.
End OpenGL platform info.
Building OpenCL platform & platform info structure
OpenCL platform info  successfully constructed
Begin OpenCL platform info:
    Platform info:
        Displays:
        Devices:
            (DeviceID name=gfx1010 index=0 preferred=1)
                Power Envelope : DISCRETE
                Device is removable : UNKNOWN
                displays: 0
                GPU accessible RAM:        6,425 MB
                VRAM:                      6,425 MB
                Dedicated System RAM:          0 MB
                SharedSystem RAM:              0 MB
                Platform specifics:
                    Device name:  gfx1010
                    Vendor name:  AMD
                    Device version:         2.0 (OpenCL 2.0 AMD-APP (3224.5))
                    OpenCL platform name:   AMD Accelerated Parallel Processing
                    OpenCL platform vesion: 2.1 (OpenCL 2.1 AMD-APP (3224.5))
    End platform info.
End OpenCL platform info.
Tester="Photoshop"
snifferStart="2021-04-22_01:11:15"
NumGLGPUs=1
glgpu[0].GLVersion="4.6"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB=     6,400
glgpu[0].GLName="AMD Radeon RX 5600 XT"
glgpu[0].GLVendor="AMD"
glgpu[0].GLDriverVersion="27.20.15003.5017"
glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\amdxc64.dll"
glgpu[0].GLDriverDate="20210326000000.000000-000"
glgpu[0].GLRenderer="AMD Radeon RX 5600 XT"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].GLIsPreferred=1
NumCLGPUs=1
clgpu[0].CLPlatformVersion="OpenCL 2.1 AMD-APP (3224.5)"
clgpu[0].CLDeviceVersion="2.0"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=     6,425
clgpu[0].CLName="gfx1010"
clgpu[0].CLVendor="AMD"
clgpu[0].CUDASupported=0
clgpu[0].CLIsPreferred=1
clgpu[0].CLBandwidth=2.580000e+11
clgpu[0].CLCompute=3317.629885
clgpu[0].CLRawDeviceName=gfx1010
clgpu[0].CLRawDeviceVendor=Advanced Micro Devices, Inc.
clgpu[0].CLRawPlatformName=AMD Accelerated Parallel Processing
clgpu[0].CLRawPlatformVendor=Advanced Micro Devices, Inc.
NumNativeGPUs=1
nativegpu[0].NativeName="AMD Radeon RX 5600 XT"
nativegpu[0].NativeGPUAccessibleRAMInMB=        6,400
nativegpu[0].NativeVRAMInMB=                    6,400
nativegpu[0].NativeDedicatedSystemRAMInMB=          0
nativegpu[0].NativeSharedSystemRAMInMB=         8,564
nativegpu[0].NativeVendor="AMD"
nativegpu[0].NativeDriver="C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\aticfx64.dll,C:\Windows\System32\DriverStore\FileRepository\u0365573.inf_amd64_a1e6ef6331086c90\B365567\amdxc64.dll"
nativegpu[0].NativeDriverVersion="27.20.15003.5017"
nativegpu[0].NativeDriverDate="20210326000000.000000-000"
nativegpu[0].NativePowerEnvelope="UNKNOWN"
nativegpu[0].NativeDeviceAttachment="UNKNOWN"
nativegpu[0].NativeAPIVersion="12.0 (12.0)"
nativegpu[0].NativeIsPreferred=1
snifferEnd="2021-04-22_01:11:15"
 ------- GPU
$$$/LE/SysInfo/LicenseType=License Type: $$$/CSerialNumber/LicenseTypeSubscription=Subscription^rSeri numarası: 90970091091495036381
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Uygulama Klasörü: C:\Program Files\Adobe\Adobe Photoshop 2021\
Geçici dosya yolu: C:\Users\ozand\AppData\Local\Temp\
Photoshop çalışma diskinde asenkronize G/Ç etkin
 varGeçici birimler:
    Başlangıç, 237,9G, 79,2G boş
Gerekli Eklentiler klasörü: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Birincil Eklentiler klasörü: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Yüklü bileşenler:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112   
   ACE.dll   ACE 2021/02/13-21:23:31   79.628125   79.628125
   AdbePM.dll   PatchMatch 2021/03/18:01:58:50   1.629038   1.629038
   AdobeLinguistic.dll   Adobe Linguisitc Library   developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3   
   AdobeOwl.dll   Adobe Owl   5.5.0   
   AdobePDFL.dll   PDFL 2020/08/08-01:12:48   79.395135   79.395135
   AdobePDFSettings.dll   Adobe PDFSettings   1.07   
   AdobePIP.dll   Adobe Product Improvement Program   8.2.0.7   
   AdobeSVGAGM.dll   AdobeSVGAGM   79.628125   79.628125
   AdobeXMP.dll   Adobe XMP Core 2021/02/15-11:52:13   79.164753   79.164753
   AdobeXMPFiles.dll   Adobe XMP Files 2021/02/15-11:52:13   79.164753   79.164753
   AdobeXMPScript.dll   Adobe XMP Script 2021/02/15-11:52:13   79.164753   79.164753
   adobe_caps.dll   Adobe CAPS   10,0,0,6   
   AGM.dll   AGM 2021/02/13-21:23:31   79.628125   79.628125
   AID.dll   AID DLL   1.0.0.12   
   AIDE.dll   AIDE 2021/02/17-19:47:02   79.627469   79.627469
   ARE.dll   ARE 2021/02/13-21:23:31   79.628125   79.628125
   AXE8SharedExpat.dll   AXE8SharedExpat 2020/08/01-01:08:32   79.622927   79.622927
   AXEDOMCore.dll   AXEDOMCore 2020/08/01-01:08:32   79.622927   79.622927
   Bib.dll   BIB 2021/02/13-21:23:31   79.628125   79.628125
   BIBUtils.dll   BIBUtils 2021/02/13-21:23:31   79.628125   79.628125
   boost_date_time.dll   photoshopdva   14.0.0   
   boost_filesystem.dll   photoshopdva   14.0.0   
   boost_program_options.dll   photoshopdva   14.0.0   
   boost_regex.dll   photoshopdva   14.0.0   
   boost_system.dll   photoshopdva   14.0.0   
   boost_threads.dll   photoshopdva   14.0.0   
   CoolType.dll   CoolType 2021/02/13-21:23:31   79.628125   79.628125
   CRClient.dll   Adobe Crash Reporter Client DLL   4.7.0.0   
   DirectML.dll   DirectML Redistributable Library   1.4.0+201111-2330.1.fe.bdb07c7   
   dnssd.dll   Bonjour   3,0,0,2   
   dvaaccelerate.dll   photoshopdva   14.0.0   
   dvaappsupport.dll   photoshopdva   14.0.0   
   dvaaudiodevice.dll   photoshopdva   14.0.0   
   dvacore.dll   photoshopdva   14.0.0   
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0   
   dvamarshal.dll   photoshopdva   14.0.0   
   dvamediatypes.dll   photoshopdva   14.0.0   
   dvametadata.dll   photoshopdva   14.0.0   
   dvametadataapi.dll   photoshopdva   14.0.0   
   dvametadataui.dll   photoshopdva   14.0.0   
   dvanet.dll   photoshopdva   14.0.0   
   dvaplayer.dll   photoshopdva   14.0.0   
   dvascripting.dll   photoshopdva   14.0.0   
   dvatransport.dll   photoshopdva   14.0.0   
   dvaui.dll   photoshopdva   14.0.0   
   dvaunittesting.dll   photoshopdva   14.0.0   
   dvavulcansupport.dll   photoshopdva   14.0.0   
   dynamiclink.dll   photoshopdva   14.0.0   
   ExtendScript.dll   ExtendScript 2019/07/29-10:07:31   82.2   82.2
   icucnv66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
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   icuuc66.dll   International Components for Unicode    Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe   
   igestep30.dll   IGES Reader   9.3.0.113   
   ippcc.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcck0.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccl9.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippccy8.dll   ippCC. Intel(R) Integrated Performance Primitives. Color Conversion.   2020.0.1 (r0x35c5ec66)   
   ippcore.dll   core. Intel(R) Integrated Performance Primitives. Core Library.   2020.0.1 (r0x35c5ec66)   
   ippcv.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvk0.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvl9.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippcvy8.dll   ippCV. Intel(R) Integrated Performance Primitives. Computer Vision.   2020.0.1 (r0x35c5ec66)   
   ippi.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippik0.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippil9.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ippiy8.dll   ippIP. Intel(R) Integrated Performance Primitives. Image Processing.   2020.0.1 (r0x35c5ec66)   
   ipps.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsk0.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsl9.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippsy8.dll   ippSP. Intel(R) Integrated Performance Primitives. Signal Processing.   2020.0.1 (r0x35c5ec66)   
   ippvm.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmk0.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvml9.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   ippvmy8.dll   ippVM. Intel(R) Integrated Performance Primitives. Vector Math.   2020.0.1 (r0x35c5ec66)   
   JP2KLib.dll   JP2KLib 2021/02/17-19:47:02   79.277121   79.277121
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   libmmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   libzip.dll   photoshopdva   14.0.0   
   LogSession.dll   LogSession   8.2.0.7   
   mediacoreif.dll   photoshopdva   14.0.0   
   Microsoft.AI.MachineLearning.dll   Microsoft® Windows® Operating System   1.6.20201209.5.718ca7f   
   mkl_avx2.dll   Intel® Math Kernel Library   2020.0   
   mkl_avx512.dll   Intel® Math Kernel Library   2020.0   
   mkl_core.dll   Intel® Math Kernel Library   2020.0   
   mkl_def.dll   Intel® Math Kernel Library   2020.0   
   mkl_mc3.dll   Intel® Math Kernel Library   2020.0   
   mkl_sequential.dll   Intel® Math Kernel Library   2020.0   
   mkl_vml_avx2.dll   Intel® Math Kernel Library   2020.0   
   mkl_vml_avx512.dll   Intel® Math Kernel Library   2020.0   
   mkl_vml_def.dll   Intel® Math Kernel Library   2020.0   
   mkl_vml_mc3.dll   Intel® Math Kernel Library   2020.0   
   MPS.dll   MPS 2021/02/13-00:38:12   79.628096   79.628096
   onnxruntime.dll   Microsoft® Windows® Operating System   1.6.20201209.5.718ca7f   
   opencv_world440.dll   OpenCV library   4.4.0   
   Photoshop.dll   Adobe Photoshop 2021   22.3   
   Plugin.dll   Adobe Photoshop 2021   22.3   
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   10.1.0   
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   10.1.0.15   
   PSCloud.dll                                                   1.0.0.1   
   PSViews.dll   Adobe Photoshop 2021   22.3   
   ScCore.dll   ScCore 2019/07/29-10:07:31   82.2   82.2
   SVGRE.dll   SVGRE   79.623146   79.623146
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   Mainline   
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2020, 2, 2020, 0311   
   TfKernel.dll   Kernel Geom   9.3.0.113   
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113   
   utest.dll   photoshopdva   14.0.0   
   VulcanControl.dll   Vulcan Application Control Library   6.6.0.000   
   VulcanMessage5.dll   Vulcan Message Library   6.6.0.000   
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   22.2.0.0   
   WRServices.dll   WRServices    Build 16.1.0.7af3873   16.1.0.7af3873
   wu3d.dll   U3D Writer   9.3.0.113   
   Unified Extensibility Platform  uxp-4.4.1.71


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İsteğe bağlı ve üçüncü taraf eklentiler: YOK


Yinelenen ve Devre Dışı eklentiler: YOK


Yüklenemeyen eklentiler: YOK

Unified Extensibility Platform - Uzantılar: 

   Home Screen (Yüklendi) 4.2.0.21 - "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-4.2.0\"
 dosyasındanCDO: 1.87.0
        CmdN: 1.7.6
        CDP: 1.110.0
   Discover Panel (Yüklendi) 1.4.0.24 - "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"
 dosyasından
   ccx-timeline (Hazırlandı) 2.6.37.0 - "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"
 dosyasından
   Neural Filters (Hazırlandı) 1.4.11.0 - "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"
 dosyasından
   Photoshop UXP Export-As (Hazırlandı) 5.4.4.0 - "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"
 dosyasından
   Photoshop Personalization (Yüklendi) 1.0.0.0 - "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"
 dosyasından
   Plugins Panel (Hazırlandı) 1.2.0.0 - "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"
 dosyasından

Uzantılar:

   Kitaplıklar  1.0.0 - şu dosyadan: “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\index.html”
   Yeni Belge  3.5.0 - şu dosyadan: “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
   Motion Array  1.5.1 - şu dosyadan: “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.motionarray\index.html”
   Giriş  2.16.0 - şu dosyadan: “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
   com.adobe.stock.panel.licensing-embedded  1.0.0 - şu dosyadan: “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\stock-panel-licensing\index.html”
   com.adobe.capture.extension  1.0.0 - şu dosyadan: “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\capture\capture.html”
   Adobe Color Temaları  6.1.0 - şu dosyadan: “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Farklı Dışa Aktar  4.8.13 - şu dosyadan: “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   Free Stock Search  1.5.6 - şu dosyadan: “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\freeStockSearch\index.html”
   Farklı Dışa Aktar  4.8.13 - şu dosyadan: “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
   com.adobe.cclibraries.manager  1.0.0 - şu dosyadan: “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\manager.html”

Kurulu TWAIN aygıtları: YOK

 

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Adobe Employee ,
Apr 22, 2021 Apr 22, 2021

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Hi,

 

We're sorry about the trouble with Photoshop. Please try the steps suggested here: https://helpx.adobe.com/photoshop/kb/troubleshoot-gpu-graphics-card.html#Troubleshoot

 

You can also check the conversation at the below mentioned link & follow the thread for updates.

https://feedback.photoshop.com/conversations/photoshop/ps-cant-detect-gpu/607682f11c425363485a1bcc

 

We have shared the system info you shared with our product team so that they can look into the details.

Regards,

Nikunj

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Community Beginner ,
Apr 22, 2021 Apr 22, 2021

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Try reverting back to 22.3

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Explorer ,
Apr 22, 2021 Apr 22, 2021

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For what it's worth, I too had to revert back to 22.3.0 to get my graphics card recognized.  I hope Adobe releases a 22.3.2 with a fix to 22.3.1   good grief!

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New Here ,
Apr 22, 2021 Apr 22, 2021

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I too am having issues after the update! 3d won't work because it states that my driver had an error but all the other 3d programs I use work fine. I use this feature everyday to edit my 360 images and only realized there was a problem when I ran an action I use all the time and it stopped because it couldn't create a 3d spherical. I am reverting back - c'mon Adobe we need this to work!

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Explorer ,
Apr 14, 2021 Apr 14, 2021

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Since 22.3.1 uodate all OK. Then says GPU unknown and all blanked out. Uninstall PS, reboot, reinstall and alls OK. Close laptop. Reopen a time later and same issue. Win 10.  Screen shots and system info. attached pre and post installing. Thanks in advance.

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Engaged ,
Apr 14, 2021 Apr 14, 2021

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There is no way anyone should click on a doc file....that is attached, ever. USe what the arrow is pointing to.2021-04-14_040001.jpg

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Explorer ,
Apr 14, 2021 Apr 14, 2021

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Thanks  Glenn 8675309 for pointing this out. Perhaps you should inform Adobe to remove this facility. Unknown GPU1024_1.jpgUnknown GPU1024_21.jpg

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Adobe Community Professional ,
Apr 14, 2021 Apr 14, 2021

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Perhaps you should inform Adobe to remove this facility.

By @martinl23268315

 

Many of us have done so, and we continue to try ! As long as it remains, of course you and others will use it. 😊 You can make comments on the forum itself here:
https://community.adobe.com/t5/using-the-community/bd-p/Using-the-Community

 

 

 

There is no way anyone should click on a doc file....that is attached, ever. USe what the arrow is pointing to.

By @Glenn 8675309

 

I have no issues with opening a .docx file, as it cannot contain macros. It's dangerous to open a .docm file without knowing the souce, as they can contain macros that run automatically. The ones with .docx are safe.

 

~ Jane

 

 

 

 

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Enthusiast ,
Apr 20, 2021 Apr 20, 2021

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@Glenn 8675309, Why NOT?? The docx attachment opens in this preview window.

2021-04-20 13_42_46-Solved_ GPU unknown until reinstall - Adobe Support Community - 11968398 — Mozil.png

 

Walter in Davie, FL

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Community Beginner ,
Apr 14, 2021 Apr 14, 2021

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Same Problem here, GPU Option is greyed out in new update...

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Adobe Community Professional ,
Apr 14, 2021 Apr 14, 2021

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What hardware and OS are you using?  Check out the similar threads to see if you have common elements.

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Explorer ,
Apr 14, 2021 Apr 14, 2021

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Hi Trevor.Dennis

 

I'm using Edition Windows 10 Home, Version 20H2, Installed on ‎09/‎06/‎2020, OS build 19042.928 Experience Windows Feature Experience Pack 120.2212.551.0.

Re GPU: GeForce GTX 1050 Ti with Max-Q Design, Driver version: 461.92

 

I am uptodate re Win 10 updates and GPU drivers

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Explorer ,
Apr 14, 2021 Apr 14, 2021

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Update - in fact until yesterdayI did have the up-to-date GPU driver, but today Nvidia have come with a newer version which I am now installing as I write

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Explorer ,
Apr 14, 2021 Apr 14, 2021

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Still same issue -

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Adobe Community Professional ,
Apr 14, 2021 Apr 14, 2021

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You're no alone. In the last hours several users have posted here about the same issue.

In the bug forum is a related post. I would recommend that you follow this post.

PS can't detect GPU | Adobe Photoshop Family

 

This here is a user-to-user forum and Adobe employees are rarely reading here. The bug forum is the appropriate forum to post bugs in Adobe's application. 

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