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P: Photoshop 22.3.1 freezes when using the Crop Tool

New Here ,
Mar 11, 2021 Mar 11, 2021

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Can not crop an image in PS 2021. Whole program freezes.

 

{Moderator note: Edited the thread title, PS-64819}

 

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correct answers 1 Correct answer

Adobe Employee , May 13, 2021 May 13, 2021

Hi,

 

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Regards,

Nikunj

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Community Expert ,
Mar 28, 2021 Mar 28, 2021

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Hi @leafydragon ,

 

I appreciate your frustration. I'm with @c.pfaffenbichler on this one.

We're are independent experts who try and help fellow users.

On that note, here is a thread that may be of use to you.

https://community.adobe.com/t5/photoshop/photoshop-21-1-3-freezes-when-cropping-on-windows-10/td-p/1...

 

Best of luck

mj

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Community Beginner ,
Mar 28, 2021 Mar 28, 2021

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I reset my preferences. Now it will take an half an hour to manually get them all back.

 

Doesn't really tell me why it happened. All I know is I reset all the prefs and it works now. Thanks.

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Community Beginner ,
May 16, 2021 May 16, 2021

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Lates version is working without issue!

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New Here ,
Jun 18, 2021 Jun 18, 2021

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If you press the crop tool button, rotate it a little bit, it won't freeze and you can crop normally.

If you don't rotate and the first thing you do is select one of the sides or corners it will freeze.

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Community Beginner ,
Nov 16, 2021 Nov 16, 2021

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Using version 23.0.1. Just started having this problem after latest update. I have already turned off  Preferences > Performance > Use Graphics Processor. I don't think version 22.4 fixed this bug, at least not for all users.

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