P: Photoshop 22.3.1 freezes when using the Crop Tool

New Here ,
Mar 11, 2021 Mar 11, 2021

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Can not crop an image in PS 2021. Whole program freezes.

 

{Moderator note: Edited the thread title}

 

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Crash or freeze

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correct answers 1 Correct Answer

Community Beginner , Mar 17, 2021 Mar 17, 2021
Ok, I just went to preferences>performance and saw that that "use graphics processor" was unchecked so I just checked it back, and now is working again.  

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Adobe Employee ,
Mar 11, 2021 Mar 11, 2021

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Hi there,

 

Sorry that the Crop tool is crashing Photoshop 2021 v 22.3. That shouldn't be happening, let us make it right.

 

What is your computer's OS and if you're on a Mac, are you using the one with M1 processor?

 

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?
 
You may also try the steps mentioned here and see how it goes: 

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

 

Thanks,

Akash

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New Here ,
Mar 12, 2021 Mar 12, 2021

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Hi Akash

 

I am having the same issue also. The problem started yesterday.

Ive unistalled and reinstalled. No other software has been installed recently.

 

Intel Core I5

16 GB RAM

SSD Drive for Photoshop and System

Windows 10 with latest updatges (UK)

Graphics Card: None, internal

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Community Beginner ,
Mar 11, 2021 Mar 11, 2021

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Since I installed the latest update of Photoshop I cant use the crop tool anymore.

 

I select the tool but when I want to change the crop area size, photoshop freeze and I must close it with CTRL+ALT+DEL.

 

All was working fine with previous version...

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Adobe Employee ,
Mar 12, 2021 Mar 12, 2021

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Hi there,

 

Sorry that the Crop tool is crashing Photoshop 2021 v 22.3. That shouldn't be happening, let us make it right.

 

What is your computer's OS and if you're on a Mac, are you using the one with M1 processor?

 

Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?
 
You may also try the steps mentioned here and see how it goes: 

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

 

Thanks,

Akash

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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Hello,

 

Here is my config

 

Intel Core I7 4790

16 GB RAM

SSD Drive for Photoshop and System

Windows 10 20H2 (French)

NVidia GeForce 960 GT 2GB (Drivers version 461.72)

 

Graphic processor was already disabled in photoshop

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Community Beginner ,
Apr 20, 2021 Apr 20, 2021

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Same here I'm sick of it 

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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I have the same problem, since the latest update the crop tool locks up Photoshop and I have to do a Ctrl+Alt+Delete to close it.

 

Yes I have checked that Use Graphics Processor is un-checked.

 

Gary

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Community Beginner ,
Mar 12, 2021 Mar 12, 2021

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My system is 

 

CPU - i9 - 9900K @ 3.60 GHz

Ram - 32 GB

Windows 10

nVidia GeForce RTX 2080Ti

 

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New Here ,
Mar 14, 2021 Mar 14, 2021

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Hi having same issues here. Crop is freezing entirely. Just updated. 

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Adobe Employee ,
Mar 15, 2021 Mar 15, 2021

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Hi All,

 

Thanks for providing the details. 

 

Would you mind restoring the preferences for Photoshop & see if it helps? See this article for reference: https://t.co/ulJI7cGn1G You may want to backup your settings beforehand: https://t.co/4dX7gkr36D

 

Thanks, 

Akash

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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I have gone back to 22.2 which is working perfectly for me

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Just spent an hour plus on a chat with Adobe suuport who advised to go back to 22.0.1. I also went back to 22.2 from 22.3 and all is working again. Adobe support blaming the graphics card for the issue. it's the easy option.

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New Here ,
Mar 22, 2021 Mar 22, 2021

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looking at the thread, it seems that multiple Nvidia GeForce graphic cards  are having the issues.

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New Here ,
Apr 18, 2021 Apr 18, 2021

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Correct. I am having the same problem with an Nvidia GeForce GT 640, even after updating to the latest driver.

 

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New Here ,
Apr 21, 2021 Apr 21, 2021

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Same issue, AMD Radeon Pro card.

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Hi,
Try this it worked for me:-
EditPreferencesPerformanceand if "use graphics box is unchecked, check it"
Hope this helps
Alan

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New Here ,
Apr 21, 2021 Apr 21, 2021

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This worked for me as well  (Preferences - check the 'use graphics processor' box)

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New Here ,
Apr 21, 2021 Apr 21, 2021

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Tried that, doesn't help. Will downgrade to previous version. Hope they're working on a fix.

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Community Beginner ,
Apr 20, 2021 Apr 20, 2021

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How do you go back to 22.2 please ??

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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It works after resetting setting but all preferences are lost. Not the best solution since it's the update which corrupts some settings. It should have some tools to repair the settings....

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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This problem is happening to me too, started today, the last time I used it that was working fine was Monday but after an update with windows 10 started happening, well at least that is my suspicion since I did nothing else different to my system

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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Ok, I just went to preferences>performance and saw that that "use graphics processor" was unchecked so I just checked it back, and now is working again. 🙂 

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New Here ,
Mar 25, 2021 Mar 25, 2021

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This worked for me. Thanks Nebur.

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Community Beginner ,
Apr 20, 2021 Apr 20, 2021

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This did not work for me,its a pain in the neck,how can I o back to 22.2  ???

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