Paste Into greyed out - Paste In Place no longer works

Explorer ,
Sep 24, 2020 Sep 24, 2020

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Been using Photoshop for more than 20 years now. All of the sudden, these paste options, which I use regularly, no longer appear or do not work as expected. Please help!

 

 

 

Screen Shot 2020-09-24 at 7.42.23 AM.jpg

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Bug, How to, Problem or error

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Explorer , Sep 24, 2020 Sep 24, 2020
Both Windows 10 and Mac - same issue, but after experimenting I can see that it's actually the copy function that seems to be at issue. If I copy using CTRL-C on Windows 10, or Mac's copy shortcut, as I normally do, it does not work. But if I use the toolbar "Copy" it does work. I never use the toolbar copy but use only the shortcuts on keyboards, so, I don't know what's up but I will use the new method from now on. 

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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Could you please post a meaningful screenshot with the pertinent Panels (Toolbar, Layers, Channels, Options Bar, …) visible? 

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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Works fine for me. PC or Mac - looks like a mac. Operating system? Photoshop version - I'm using 21.2.3 - just updated the other day. Where are you copying from? Try a different workflow. I never use the drop down menu, I prefer to simply drag and drop from the desktop, my library or Bridge. 

Melissa Piccone | Adobe Certified Instructor | Adobe User Group Manager

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Explorer ,
Sep 24, 2020 Sep 24, 2020

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Both Windows 10 and Mac - same issue, but after experimenting I can see
that it's actually the copy function that seems to be at issue. If I copy
using CTRL-C as I normally do, it does not work. But if I use the toolbar
"Copy" it actually does work.

Jim

--
Everything is secret.

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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Have you tried restoring the Prefernces yet? 

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Explorer ,
Sep 24, 2020 Sep 24, 2020

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I have not, but will do so. 

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Explorer ,
Sep 24, 2020 Sep 24, 2020

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Resetting preferences did not work. The solution at hand is to use copy
command from the toolbar vs using keyboard shortcut on either mac or
windows for me.

--
Everything is secret.

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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Is any Layer selected? 

 

What have you done for trouble-shooting so far? 

Restoring Preferences after making sure all customized presets like Actions, Patterns, Brushes etc. have been saved might be a good starting point:

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

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Explorer ,
Sep 24, 2020 Sep 24, 2020

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Both Windows 10 and Mac - same issue, but after experimenting I can see that it's actually the copy function that seems to be at issue. If I copy using CTRL-C on Windows 10, or Mac's copy shortcut, as I normally do, it does not work. But if I use the toolbar "Copy" it does work. I never use the toolbar copy but use only the shortcuts on keyboards, so, I don't know what's up but I will use the new method from now on. 

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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Please post the requested screenshot. 

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Explorer ,
Sep 24, 2020 Sep 24, 2020

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First image using keyboard copy shortcut only. Second image using toolbar copy. 

 

1.png2.png

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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The different ways of triggering the copying should not make a difference. 

 

Does the selected Tool have any influence on the issue? 

What are the image’s Color Mode and Bit Depth? (Because you are working in tabbed display one cannot discern that in the screenshots.)

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Explorer ,
Sep 24, 2020 Sep 24, 2020

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Color depth is 32 bit. RGB mode.

Well, every time I use Photoshop (version 21.2.3) now, a debug log appears with nothing in it. 

 

CreatorDestroyer_0-1600957360916.png

CreatorDestroyer_1-1600957397803.png

 

CreatorDestroyer_2-1600957474268.png

 

 

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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Why 32bit? 

 

As for the Debug Log please do a Forum search, that has come up repeatedly lately. 

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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Does the behaviour also occur if you convert the image to 16bit or 8bit before pasting? 

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Explorer ,
Sep 24, 2020 Sep 24, 2020

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Yes, this has been tested. Bit depth does not matter in this case. 

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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I can’t reproduce the issue. 

Adobe Photoshop Version: 21.2.3, Mac OS 10.15.4

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Adobe Community Professional ,
Sep 24, 2020 Sep 24, 2020

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What did you copy exactly? 

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Explorer ,
Sep 24, 2020 Sep 24, 2020

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Her lips, into an iphone mockup panel. 

 

CreatorDestroyer_0-1600957622128.pngCreatorDestroyer_1-1600957634796.png

 

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Adobe Community Professional ,
Sep 28, 2020 Sep 28, 2020

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You can right click to copy as well, if that works, might be faster than going to the drop down.

Melissa Piccone | Adobe Certified Instructor | Adobe User Group Manager

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Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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Hi CreatorDestroyer, thanks for your post.

 

I found this thread after the exact same issue stopped me in my tracks yesterday. I'm running PS 22.1.1 with CC 5.3.1.470 on a new (2020) iMac running Mac OS 11.1 — Adobe apparently has not addressed what is clearly a bug, not a user error.

 

I've used the Paste Into feature hundreds of times for years. I always use keyboard shortcuts... it didn't occur to check the toolbar drop down menus until I found your post. Why would it? But sure enough, Paste Into was greyed out under Paste Special, just like your screenshot. In addition, Copy was greyed out in a separate document tab where I had the image I wanted to Paste Into the original file.

 

I had to completely shut down everything and restart several times before the drop down menus came back fully functional. Keyboard shortcuts still aren't working. No idea why.

 

If Adobe engineers are interested, I can make a screen movie which duplicates the issue.

 

Quick backstory (and a little rant):

This should have been a simple two hour job for a new client on a tight deadline. It turned into an all-day nightmare. My blood pressure went through the roof. I missed the deadline and cannot bill the client for hours of my life that melted away forever. The client is unhappy. So am I. I'm wondering why I give Adobe an obscene amount of money for stuff that goes randomly haywire.

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Explorer ,
Feb 17, 2021 Feb 17, 2021

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Now you feel my pain. I don't understand why Adobe changed this feature.
Hope you have some blood pressure medication!

I'm here from scotch.

--
Everything is secret.

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Community Beginner ,
Feb 17, 2021 Feb 17, 2021

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Heh... thanks for the reply. I do indeed feel your pain.

Scotch – good idea. Single or double malt? I'm gonna shut down this junk and take the rest of the day off.

Cheers!

 

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Explorer ,
Feb 17, 2021 Feb 17, 2021

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Both, I enjoy blends as well as single malt.
All the best,
Jim

I'm here from scotch.

--
Everything is secret.

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