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Pen pressure not working in photoshop (Macbook Pro 2017 & Photoshop 2020)

New Here ,
Sep 06, 2020

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I just got a MacBook and installed the creative cloud, but the pen pressure doesn't work on photoshop. It also shows a triangle in the brush settings. I have a Kenting K5540 tablet. Before, when I used my tablet on windows, pen pressure also didn't work on photoshop, but I could fix it by using the method where you add a note to the photoshop folder, but I can't do that on mac and I searched everywhere for a solution but it seems like there is none. 

 

Can someone please help me out, cause I don't have any money to buy any new devices and I need photoshop for my course which is starting in 3 weeks.

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Bug, Mac, Problem or error

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Pen pressure not working in photoshop (Macbook Pro 2017 & Photoshop 2020)

New Here ,
Sep 06, 2020

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I just got a MacBook and installed the creative cloud, but the pen pressure doesn't work on photoshop. It also shows a triangle in the brush settings. I have a Kenting K5540 tablet. Before, when I used my tablet on windows, pen pressure also didn't work on photoshop, but I could fix it by using the method where you add a note to the photoshop folder, but I can't do that on mac and I searched everywhere for a solution but it seems like there is none. 

 

Can someone please help me out, cause I don't have any money to buy any new devices and I need photoshop for my course which is starting in 3 weeks.

TOPICS
Bug, Mac, Problem or error

Views

46

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Sep 06, 2020 0
Adobe Employee ,
Sep 11, 2020

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Hi there,

Sorry to hear that you're not able to work in Photoshop. Could you please try updating Photoshop to version 21.2.3 through the Creative Cloud app and let us know if that helps?

If that does not work, then try restoring Photoshop's preferences back to default and see how it goes. https://helpx.adobe.com/photoshop/using/preferences.html

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

Regards,
Sahil

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Sep 11, 2020 1
New Here ,
Sep 12, 2020

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Hi,

 

Thanks for the suggestions. Sadly both of them don't work. The triangle with the exclamation mark still keeps showing up next to the size jitter and other places where I can fill pen pressure.

 
 
 
 

Screenshot 2020-09-12 at 16.21.38.png

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Sep 12, 2020 0