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Pen pressure not working in the new Photoshop 2020 (21.0.2)

Community Beginner ,
Dec 12, 2019

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After installing the new Photoshop 2020 on my Wacom Companion 2, turns out the pen pressure is NOT WORKING at all. However the previous versions (20.0.6 and 19.1.6) still work perfectly with the pen pressure. 

Has anyone run into that issue ?

 

{Thread renamed by moderator}

I have the same proplem ... version 20.0.8 worked just fine.

Win 10

Found solution:

create a file in "C:\Users\[USER]\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings"
called
PSUserConfig.txt

with this text

# Use WinTab
UseSystemStylus 0

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Problem or error, Windows

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Pen pressure not working in the new Photoshop 2020 (21.0.2)

Community Beginner ,
Dec 12, 2019

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After installing the new Photoshop 2020 on my Wacom Companion 2, turns out the pen pressure is NOT WORKING at all. However the previous versions (20.0.6 and 19.1.6) still work perfectly with the pen pressure. 

Has anyone run into that issue ?

 

{Thread renamed by moderator}

I have the same proplem ... version 20.0.8 worked just fine.

Win 10

Found solution:

create a file in "C:\Users\[USER]\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings"
called
PSUserConfig.txt

with this text

# Use WinTab
UseSystemStylus 0

Topics

Problem or error, Windows

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8.7K

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Adobe Employee ,
Dec 12, 2019

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Hi there,

Sorry to hear that pen pressure is not working with the most recent release of Photoshop, have you tried reinstalling the tablet drivers to see if that helps?

Also, what operating system are you working on?


Regards,

Sahil

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Community Beginner ,
Dec 13, 2019

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I keep my wacom drivers updated. I'm not sure reinstalling them will be helpful. (I'm worried that it might mess up with other photoshop versions) 

I use the program on Windows 10 pro.

 

 

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Community Beginner ,
Jan 10, 2020

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Hi 

I am having similar issues. Is there a solution for Mac users. I am running on Mojave. 

thanks!

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Contributor ,
May 13, 2020

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"Sorry" is not an answer, what do you do about it at Adobe ?

As a lot of people here, pen pressure doesn't work anymore on my machine.

 

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Contributor ,
May 13, 2020

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As a lot of people here, pen pressure doesn't work anymore on my machine.

 

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Contributor ,
May 13, 2020

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Sorry is not an answer, what do you do about it at Adobe ?

As a lot of people here, pen pressure doesn't work anymore on my machine.

 

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Adobe Employee ,
May 14, 2020

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Developers are actively working on a fix for this and an update will be out very soon.  

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Community Beginner ,
May 20, 2020

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What's the update?

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New Here ,
Aug 01, 2020

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Uninstall Wacom driver 6.3.40 and install the driver before 6.3.39.

Use de file PSUserConfig the same way.

Deselect in Wacom Center  the use WinTab

Works fine back again wih the last version of Photoshop

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New Here ,
Dec 16, 2019

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I have the same proplem ... version 20.0.8 worked just fine.

Win 10

Found solution:

create a file in "C:\Users\[USER]\AppData\Roaming\Adobe\Adobe Photoshop 2020\Adobe Photoshop 2020 Settings"
called
PSUserConfig.txt

with this text

# Use WinTab
UseSystemStylus 0

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Community Beginner ,
Dec 16, 2019

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It worked! 

Thanks weigajan! 

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Community Beginner ,
Jan 10, 2020

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Hi 

I am having similar issues. Is there a solution for Mac users. I am running on Mojave. 

thanks!

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New Here ,
Mar 31, 2020

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i am facing same issue on mac catalina. did you find a solution?

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Community Beginner ,
Apr 05, 2020

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same issue on mojave... also the cursor freezes for 2 sesconds,  sometimes while drawing 

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Community Beginner ,
Apr 25, 2020

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Is this possible on Mac? Catalina.

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Adobe Employee ,
Apr 27, 2020

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Try this on Mac: Quit Photoshop. Go into System Preference > Security & Privacy > Accessibility.  If Photoshop is listed and checked, uncheck it. You'll need to unlock to make changes.  Also make sure Wacom drivers listed there ARE checked.  Relaunch Photoshop.  Do you still have the same issue? 

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Community Beginner ,
May 20, 2020

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I'm running into this issue on a Mac and tried this fix and it did nothing. What else you got?

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Explorer ,
May 01, 2020

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This is not a very good solution. It's often repeated on different forums all over the internet, but the fact it the old WinTab driver is pretty bad. It gives higher latency (which sucks on display tablets where it's really noticeable, and Wacom already has pretty high latency), plus you get these "steps" in brush tracking and pressure resulting in pretty ugly lines. You can see this for yourself if you take the hard round brush and set the size to pressure. Then draw some curved sweeping lines with varying pressure. You'll see the curves aren't quite smooth but get sharp edges, and the same thing goes for the transitions in size - which will be most clearly visible at the end of the stroke with an ugly shoe lace appearance. 

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New Here ,
May 03, 2020

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I can't find the folder /Adobe Photoshop 2020 Settings/  to save the PSUserConfig.txt file in. Also updated drivers and unchecked (Windows Ink) in the Wacom Tablet Properties. Please help, this has been an issue since i got it. 

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Community Beginner ,
May 13, 2020

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This doesn't seem like a good solution at all. I should be fixed on their end and not require us to do things like this 😞 

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Community Beginner ,
Apr 16, 2020

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This didn't work for me. I use a Wacom Tablet and updated to recent drivers. 

Version op Photoshop: 

Adobe Photoshop Version: 21.1.2 20200410.r.136 2020/04/10: efaf3fa4e40 x64

I have the config file made in the correct directory but no help. It keeps giving me an error next to the brush setting\Shapedynamics\size controlled by pen pressure. In older version of photoshop (2018) I did managed to get it working. Unfortunately not in this version (I deleted the older versions)

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Community Beginner ,
Apr 16, 2020

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Ok, so I was trying to work without the pen pressure for a bit because it is late. Suddenly I noticed that the pen pressure is working altough there was an error and the preview of the brush didn't let me see the correct brush outline. So I went over to a new document to try out some things and ... the pen pressure works!!! yay.. Now also on the document I was working on, pen pressure works. So why it didn't work in the first place don't know but tip:

 

Even if there is an error: try the brush on a new document. It should work

 

Oh yes: Windows Ink is Off 🙂 Thx!

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Community Beginner ,
Apr 19, 2020

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Are you still having this issue? I keep getting an issue with the pen pressure. Driving me crazy. It will work for a few minutes, but when I click out of photoshop, then it will happen again....

Screen Shot 2020-04-19 at 5.23.40 PM.png

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Explorer ,
Apr 23, 2020

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I'm having exactly the same problem. 

So frustrating!!!

I feel your pain.

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Community Beginner ,
May 01, 2020

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I am now having this same issue... is there any fix?! 

 

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Community Beginner ,
May 20, 2020

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Yup! Same issue. It's making working in Photoshop virtually impossible, as I frequently click in and out of Photoshop to my browser for image reference. I've been a lifelong Adobe user but if they don't put out a fix soon this might be the final straw for me to jump over to an iPad Pro and Procreate.

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New Here ,
Jun 09, 2020

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It happens for me. I found a momentary solution whenever it happens, just click your mouse once then undo the Dot that the click creates, pen should work normally. 

Not a long term solution, hope it works for you

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Community Beginner ,
Apr 30, 2020

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Also having the same issue as you all on mac... it creates some spots like that while i paint...

Capture d’écran 2020-04-30 à 11.53.37.png

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Adobe Employee ,
Apr 30, 2020

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This is an issue with Build Up (the icon next to Flow in the options bar).  We are working on a fix for this issue but in the meantime, turning that off will stop putting in those spots.

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New Here ,
May 13, 2020

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I'm having this Pen Pressure issue too. Is there a fix yet? 

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New Here ,
Apr 20, 2020

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2 Machines. Same issue on both. Both sorted now. Thanks so much, Weigajan!

I swear the reason Adobe fails to resolve so many of their bugs is because they're just waiting for people in the community like you to resolve these issues for them. 

 

Much appreciated man! 

 

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Explorer ,
Apr 23, 2020

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I am having exactly the same issue on Mac OS 10.15.4 

Particularly triggered by leaving Photoshop and then returning.

Photoshop then doesn't recognise my pen ressure and tilt. 

I have to go into brush settings, which has the warning icon next to Size Jitter Control and reselect from the dropdown.

Only then Photoshop seems to kickin and recognise my Wacom Pen. 

I am using latest driver for Wacom Cintiq Pro 24. This has only happened in 21.1 and later for me.

Please fix Adobe!

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Adobe Employee ,
Apr 27, 2020

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We (Photoshop team) are looking into the issue where initial pressure loss after leaving, then returning to Photoshop.

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Community Beginner ,
May 01, 2020

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Hi Chad,

 

I'm also having the same problem, Im in photoshop version 21.1.2. on a mac.

 

The brush works well for awhile, then pen pressure cuts out. Then starts up again after a while. I'm going to follow this to see if there is a work aeound or an update.

 

Thank you,

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Explorer ,
May 09, 2020

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Thanks Chad! Good to know. I've since found that switching to the eraser on the pen, as other users have advised works for now. 

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Community Beginner ,
May 26, 2020

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It's been a month since this post and nothing. This isn't a minor problem, it completely screws up the workflow of hundreds of your users, myself included. Also, the problem isn't isolated to when you leave Photoshop and come back. It also happens at completely random times in the middle of working. I'm using a Wacom Intuos Pro M on Mac OS Mojave. You gotta get this issue fixed.

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New Here ,
May 05, 2020

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I'm on Mac Catalina 10.15.4 and I have the same problem. Using a Wacom Pro tablet on the new MacPro "Cheesegrater" with current Wacom Driver. Getting good workaround results by switching tools...I hit (L) for the lasso tool, then jump back to the brush (B) and the warning icons in the brush pressure panel go away and pressure sensitivty is restored.

 

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New Here ,
May 09, 2020

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 I've been having the same issue, I'll be drawing on my Wacom Cintiq 16, switch over to my internet browser from Photoshop, and when I return pen pressure sensitivity doesn't work. I've noticed that just clicking the current layer immediately fixes the issue until the next time I switch away. I hope someone can test this and see of it works as this seems a bit easier than the other solutions.

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Adobe Employee ,
May 27, 2020

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Cause of this issue (Pressure sensitivity loss on Mac): changing focus away from Photoshop and then back.


Workaround to avoid this or restore sensitivity without relaunch:  If you switch focus back to PS by using the stylus to paint, you'll experience this. Instead, switch focus back to PS via CMD+Tab.
Also, if you run into this, using the eraser end of the stylus will restore pressure sensitivity.

 

Bug fix for this should be out in the next update.

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