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Please read this (in particular the section titled "Supply pertinent information for quicker answers"):
https://community.adobe.com/t5/Community-Help/Guidelines-Tips-for-the-Adobe-Forums/td-p/4788157
This is a user Forum, so you are not really addressing Adobe here, even though some Adobe employees thankfully have been dropping by.
You have not given a very useful description of what actually happens so far, please try to provide more details.
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