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Performance issue running the LATEST VERSION OF PHOTOSHOP 2020 ON NEW Mac Pro - macOS 10.15.7

New Here ,
Oct 16, 2020

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Hey-

Latest version of photoshop is running glitchy/slow on my new Mac Pro. See attached.

 

Mac Info:

Latest OS

3.2 16core

192GB Ram

2x Radeon Pro W5700X 16gb

 

Few examples:

-Duplicating a curves layer will sometimes take 10-20 seconds (first time) on a hi res image(4970x6524 / 300res). And then that same task will be instant afterwards(duplicating more curves layers).

 

-During a photo editing session the entire computer froze and did a full restart by itself- it logged and sent the error to apple.

 

-Crop takes a really long time to take effect.

 

-Saving psd/psb with compression checked takes wayyyy too long as well.

 

Any idea what's going on? Appreciate any help or insight on this.

 

Sidenote: Unchecking use graphic processesor brings in all kinds of issues. Example: The working area of just the image in photoshop flickering gray during adjustments. No issues to report outisde of photoshop.

 

 

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Bug, Crash or freeze, Mac, Performance, Problem or error

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Performance issue running the LATEST VERSION OF PHOTOSHOP 2020 ON NEW Mac Pro - macOS 10.15.7

New Here ,
Oct 16, 2020

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Hey-

Latest version of photoshop is running glitchy/slow on my new Mac Pro. See attached.

 

Mac Info:

Latest OS

3.2 16core

192GB Ram

2x Radeon Pro W5700X 16gb

 

Few examples:

-Duplicating a curves layer will sometimes take 10-20 seconds (first time) on a hi res image(4970x6524 / 300res). And then that same task will be instant afterwards(duplicating more curves layers).

 

-During a photo editing session the entire computer froze and did a full restart by itself- it logged and sent the error to apple.

 

-Crop takes a really long time to take effect.

 

-Saving psd/psb with compression checked takes wayyyy too long as well.

 

Any idea what's going on? Appreciate any help or insight on this.

 

Sidenote: Unchecking use graphic processesor brings in all kinds of issues. Example: The working area of just the image in photoshop flickering gray during adjustments. No issues to report outisde of photoshop.

 

 

{Thread title edited by moderator}

TOPICS
Bug, Crash or freeze, Mac, Performance, Problem or error

Views

56

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Oct 16, 2020 0
Adobe Employee ,
Oct 16, 2020

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Hi,

 

We're sorry about the trouble with Photoshop.

 

Please go to the System Preferences for your Mac, then Security and Privacy, then select the Privacy tab. Then select Accessibility from the list to the left and check if you see Photoshop added to the list with a check mark in front of it. If Photoshop is not a part of the list, please add it by unlocking the down first using the lock at the bottom left, then clicking the + icon and navigating to the Applications folder. Also, grant permissions to Photoshop under Full disk access located in the same list as Accessibility. Once done, restart the Mac and check if it helps.

 

You can also try optimizing the preferences of Photoshop using the steps suggested here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

Please let us know how it goes!

Regards,

Nikunj

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Oct 16, 2020 0
New Here ,
Oct 16, 2020

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Issue still persists 😕

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Oct 16, 2020 0
Most Valuable Participant ,
Oct 16, 2020

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Are you displaying  a fine grid overlay and have your GPU enabled. Photoshop has an issue  there. Trun off the grid view CMD+' see if performance improves.

JJMack

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Oct 16, 2020 1
nikunj.m LATEST
Adobe Employee ,
Oct 19, 2020

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We're sorry that the issue persists. You can try to reset the preferences of Photoshop using the steps mentioned here: https://adobe.ly/2Qzc0K3

Please backup your settings prior to resetting the preferences. You can check: https://adobe.ly/2vNz6FG

 

Let us know how it goes!

Regards,

Nikunj

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Oct 19, 2020 1