Photo opens with bad quality (250x167 pixels)

New Here ,
Jan 12, 2021

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Hi! Every time I opened a photo in Photoshop the quality was good, until one moment when the quality was very poor. Since then every photo opens with exactly 250x167 pixels. I'm sure the quality of the photo is good, so that's not the problem. Does anyone know how to fix this in Photoshop?

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Correct answer by davescm | Adobe Community Professional

How exactly are you opening the files, please show all steps?

That looks like you are opening thumbnails rather than the file itself

 

Dave

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Problem or error, Windows

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Photo opens with bad quality (250x167 pixels)

New Here ,
Jan 12, 2021

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Hi! Every time I opened a photo in Photoshop the quality was good, until one moment when the quality was very poor. Since then every photo opens with exactly 250x167 pixels. I'm sure the quality of the photo is good, so that's not the problem. Does anyone know how to fix this in Photoshop?

Adobe Community Professional
Correct answer by davescm | Adobe Community Professional

How exactly are you opening the files, please show all steps?

That looks like you are opening thumbnails rather than the file itself

 

Dave

TOPICS
Problem or error, Windows

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75

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Jan 12, 2021 0
Adobe Community Professional ,
Jan 12, 2021

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Need more explanation. Can you show us a sample. Also indicate the RAM and the platform.

Ch

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Jan 12, 2021 0
New Here ,
Jan 12, 2021

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I recently added an external SSD for saving my files, due to a small intern memory, this might have something to do with the problem. I've got 8GB RAM. Not a lot, but I never experienced any problems with it. Do you think this impacts the capability of photoshop to upload HD pictures? I added the two photos: before and after opening in photoshop.bad quality.jfifhigh quality.jpg

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Jan 12, 2021 0
Mentor ,
Jan 12, 2021

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I agree.  When you say "high quality", what do you mean?  Where and how are you saving the files?  Are you working off a network?  Sounds like a preview problem.

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Jan 12, 2021 0
Adobe Community Professional ,
Jan 12, 2021

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"250x167 pixels"

Your image is very small. Are you zoomed to 100%? If you are zoomed bigger, it will be pixelated. Show a screen shot if we are not understanding the issue.

 

~ Jane

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Jan 12, 2021 0
Adobe Community Professional ,
Jan 12, 2021

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How exactly are you opening the files, please show all steps?

That looks like you are opening thumbnails rather than the file itself

 

Dave

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Jan 12, 2021 0
Adobe Community Professional ,
Jan 12, 2021

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Yes, if you look at the PS screenshot you see in the title "_thumbnail". So this is clearly not the original image, but a thumbnail generated from it. So as Dave asks, how exactly is this opened and from where?

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Jan 12, 2021 0
New Here ,
Jan 12, 2021

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Thumbnail's...  that was the problem! I accidentally downloaded the thumbnail instead of the original picture:( Thanks for helping me out so quickly!

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Jan 12, 2021 1
chanaart LATEST
Adobe Community Professional ,
Jan 13, 2021

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happy it is solved!!!!

Good luck!

Chana

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Jan 13, 2021 0