Photomerge Feature no longer working after update to ver 22.3.0

New Here ,
Mar 28, 2021 Mar 28, 2021

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I recently upgraded Photoshop CC to the latest version 22.3.0.

While the usual features work, Photomerge has stopped working. If I select File>Automate>Photomerge, nothing happens and PS appears to be frozen. I can only get out of PS by starting Windows task manager and quitting PS that way. No other menu items work at all.

I had an Adobe customer support person (Ashwini) have me uninstall and re-install photoshop, check that my version of Windows 10 is as current as possible, and I even updated my graphics card drivers. My system is as current as it can be as of today. Still nothing.

All of the other automate menu options work, just not Photomerge.

Since I still have a 2020 version of PS installed, I checked to see if Photomerge works there and it does. So, something has happened with the latest upgrade. Any ideas???

TOPICS
Crash or freeze, Problem or error

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Adobe Community Professional ,
Mar 28, 2021 Mar 28, 2021

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Hi!

Did support also have you try resetting your preferences? Here is information on how to do it: https://helpx.adobe.com/photoshop/using/preferences.html

 

If this still doesn't work, I would suggest sending them a bug report. Here is the form: https://www.adobe.com/products/wishform.html

 

Let us know if this works or if you are still having the problem.

Michelle

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New Here ,
Mar 29, 2021 Mar 29, 2021

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Good Morning.
Thank you for the follow-up e-mail. The issue is still not resolved.
The Adobe support specialist had me uninstall and re-install PS several
times and we even reset the preferences as suggested. None of this helped.

So far, all of the other features and plug-ins that I routinely use work,
except for photomerge. As stated earlier, when I select
File>Automate>Photomerge nothing happens. The PS screen I am on stays
visible, but the dialog box that should appear to allow the user to select
photos to merge does not appear on the screen. There is NO dialog box at
all. Photoshop also freezes at this point. You cannot select anything
else and get it to work. You cannot open files, access filters, nothing.
I have to use the Windows CTRL-ALT-DEL keyboard combination to launch task
manager and end PS that way.

The Adobe specialist took over control of my system and checked
performance, made sure that Windows was fully up-to-date and also made sure
I had the latest NVIDIA graphics driver installed on my system. Everything
is current.

Also, while I am able to go to HELP>About Photoshop to see that I have
version 22.3.0 installed, I cannot go to HELP>System Info... since this
also freezes my system and no information screen appears like it would
normally. So, the only option at that point is to go into Windows Task
Manager and close PS.

ANy help and insights would be appreciated. This is very frustrating.
Thank you.
Richard

_____________________________
*Richard E. Opiekun*

*e-mail: ropiekun@gmail.com *
*mobile: 732-735-9621*

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Adobe Community Professional ,
Mar 29, 2021 Mar 29, 2021

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Hi Richard,

Sorry about that--It looks like you've hit the wall. I wish there was something more I can think of. I would recommend taking what you just wrote above and put it in a report to Adobe. Here is a link to their Feature/Bug report: https://www.adobe.com/products/wishform.html

 

All the work you've done with Support should show them that this is something they need to look at. 

Please keep us in the loop, and let us know if you get the issue fixed.

All the best,

Michelle

 

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