Photopshop 2021 Does not load image. Just shows Home Sceeen

Community Beginner ,
May 11, 2021 May 11, 2021

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Hi,

 

I hope someone can help!

 

 Photoshop has been working fine for months. Suddenly today it does not load the image. It does not render over the home screen. (see attahment)

 

I have tried a PC restart. I have tried an uninstall/reinstall. 

 

No joy.

Thanks for looking.

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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Hi

What exact version of Photoshop do you have, have you tried resetting your Photoshop preferences

2021-05-11 12_49_21-Preferences.png

 

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Community Beginner ,
May 11, 2021 May 11, 2021

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Hi,

 

Thanks for trying to help.

 

Yes, it makes no difference.

Version is 22.3.1

 

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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Hi, did you recently remove a screen on your computer?

Can you check if the GPU acceleration is on in hlep>system info (might be good to post it here)

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Community Beginner ,
May 11, 2021 May 11, 2021

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Hi,

 

No, nothing has changed. See below for 

 

Adobe Photoshop Version: 22.3.1 20210406.r.122 990be2c x64
Number of Launches: 1
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.928
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3592 MHz
Built-in memory: 16335 MB
Free memory: 10461 MB
Memory available to Photoshop: 14944 MB
Memory used by Photoshop: 70 %
SAM SDK Version: 2.0.0-main.363.5
ACP.local Status:
- SDK Version: 1.41.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.11.0.12
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Live Edit Client SDK Version: 3.79.23
Presets Status:
- Brushes: 28 local / 0 synced
- Gradients: 183 local / 0 synced
- Patterns: 10 local / 0 synced
- Shapes: 54 local / 0 synced
- Styles: 21 local / 0 synced
- Swatches: 122 local / 0 synced
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
The GPU Sniffer crashed on 16/04/2021 at 14:38:06
------- GPU
OpenGL API stable: True.
OpenCL API stable: True.
Native API stable: True.
GPUDeny: 0
GPUForce: 0
useGPU: 1
isCapableGPU: 1
GPUName: NVIDIA GeForce GTX 750 Ti
GPUVendor: NVIDIA
IsOpenGLGPUCapable: 1
IsNativeGPUCapable: 1
HasSufficientRAM: 1
VRAM: 2,115 MB
Required VRAM: 1,500 MB
UseGraphicsProcessorChecked: 1
UseOpenCLChecked: 1
Windows remote desktop: 0
GPU Allow Normal Mode: True.
GPU Allow Advanced Mode: True.
GPU Drawing Mode: Advanced
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=2560
Display: 2
Display Bounds: top=-66, left=-1920, bottom=1014, right=0
# Photoshop Version: 20210406.r.122 990be2c
Building native platform & platform info structure
Native platform info successfully constructed
Begin native platform info:
Platform info:
Displays:
Display \\.\DISPLAY1
isMain = 1
isBuiltIn = 0
isStereo = 0
bounds = ((0 0) -> (2560 1080), w=2560, h=1080)
dimensions = (2560 1080)
physicalSize = (0 0)
pixelSize = (0 0)
dynamic range = (0 1)
potential dynamic range = (0 1)
reference dynamic range = (0 0)
device = (DeviceID name=NVIDIA GeForce GTX 750 Ti index=0 preferred=1)
Display \\.\DISPLAY2
isMain = 0
isBuiltIn = 0
isStereo = 0
bounds = ((-1920 -66) -> (0 1014), w=1920, h=1080)
dimensions = (1920 1080)
physicalSize = (0 0)
pixelSize = (0 0)
dynamic range = (0 1)
potential dynamic range = (0 1)
reference dynamic range = (0 0)
device = (DeviceID name=NVIDIA GeForce GTX 750 Ti index=0 preferred=1)
Devices:
(DeviceID name=NVIDIA GeForce GTX 750 Ti index=0 preferred=1)
Power Envelope : UNKNOWN
Device is removable : UNKNOWN
displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 2,115 MB
VRAM: 2,115 MB
Dedicated System RAM: 0 MB
SharedSystem RAM: 8,564 MB
Platform specifics:
Device name: NVIDIA GeForce GTX 750 Ti
Vendor name: NVIDIA
Description: NVIDIA GeForce GTX 750 Ti
D3D-ID: 4992
End platform info.
End native platform info.
Building OpenGL platform & platform info structure
OpenGL platform info successfully constructed
Begin OpenGL platform info:
Platform info:
Displays:
Display \\.\DISPLAY1
isMain = 1
isBuiltIn = 0
isStereo = 0
bounds = ((0 0) -> (2560 1080), w=2560, h=1080)
dimensions = (2560 1080)
physicalSize = (0 0)
pixelSize = (0 0)
dynamic range = (0 1)
potential dynamic range = (0 1)
reference dynamic range = (0 0)
device = (DeviceID name=GeForce GTX 750 Ti/PCIe/SSE2 index=0 preferred=1)
Display \\.\DISPLAY2
isMain = 0
isBuiltIn = 0
isStereo = 0
bounds = ((-1920 -66) -> (0 1014), w=1920, h=1080)
dimensions = (1920 1080)
physicalSize = (0 0)
pixelSize = (0 0)
dynamic range = (0 1)
potential dynamic range = (0 1)
reference dynamic range = (0 0)
device = (DeviceID name=GeForce GTX 750 Ti/PCIe/SSE2 index=0 preferred=1)
Devices:
(DeviceID name=GeForce GTX 750 Ti/PCIe/SSE2 index=0 preferred=1)
Power Envelope : INTEGRATED
Device is removable : UNKNOWN
displays: 2
\\.\DISPLAY1
\\.\DISPLAY2
GPU accessible RAM: 2,115 MB
VRAM: 2,115 MB
Dedicated System RAM: 0 MB
SharedSystem RAM: 8,564 MB
Platform specifics:
Device name: GeForce GTX 750 Ti/PCIe/SSE2
Vendor name: NVIDIA
OpenGL version: 4.6 (4.6.0 NVIDIA 388.13)
GLSL version: 4.60 (4.60 NVIDIA)
End platform info.
End OpenGL platform info.
Building OpenCL platform & platform info structure
OpenCL platform info successfully constructed
Begin OpenCL platform info:
Platform info:
Displays:
Devices:
(DeviceID name=GeForce GTX 750 Ti index=0 preferred=1)
Power Envelope : DISCRETE
Device is removable : UNKNOWN
displays: 0
GPU accessible RAM: 2,147 MB
VRAM: 2,147 MB
Dedicated System RAM: 0 MB
SharedSystem RAM: 0 MB
Platform specifics:
Device name: GeForce GTX 750 Ti
Vendor name: NVIDIA
Device version: 1.2 (OpenCL 1.2 CUDA)
OpenCL platform name: NVIDIA CUDA
OpenCL platform vesion: 1.2 (OpenCL 1.2 CUDA 9.1.75)
End platform info.
End OpenCL platform info.
Tester="Photoshop"
snifferStart="2021-05-11_14:07:53"
NumGLGPUs=1
glgpu[0].GLVersion="4.6"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB= 2,115
glgpu[0].GLName="GeForce GTX 750 Ti/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="23.21.13.8813"
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_0109a19b5125cb43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_0109a19b5125cb43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_0109a19b5125cb43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_0109a19b5125cb43\nvldumdx.dll"
glgpu[0].GLDriverDate="20171027000000.000000-000"
glgpu[0].GLRenderer="GeForce GTX 750 Ti/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].GLIsPreferred=1
NumCLGPUs=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA 9.1.75"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB= 2,147
clgpu[0].CLName="GeForce GTX 750 Ti"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CUDASupported=0
clgpu[0].CLIsPreferred=1
clgpu[0].CLBandwidth=6.700000e+10
clgpu[0].CLCompute=376.506591
clgpu[0].CLRawDeviceName=GeForce GTX 750 Ti
clgpu[0].CLRawDeviceVendor=NVIDIA Corporation
clgpu[0].CLRawPlatformName=NVIDIA CUDA
clgpu[0].CLRawPlatformVendor=NVIDIA Corporation
NumNativeGPUs=1
nativegpu[0].NativeName="NVIDIA GeForce GTX 750 Ti"
nativegpu[0].NativeGPUAccessibleRAMInMB= 2,115
nativegpu[0].NativeVRAMInMB= 2,115
nativegpu[0].NativeDedicatedSystemRAMInMB= 0
nativegpu[0].NativeSharedSystemRAMInMB= 8,564
nativegpu[0].NativeVendor="NVIDIA"
nativegpu[0].NativeDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_0109a19b5125cb43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_0109a19b5125cb43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_0109a19b5125cb43\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4wu.inf_amd64_0109a19b5125cb43\nvldumdx.dll"
nativegpu[0].NativeDriverVersion="23.21.13.8813"
nativegpu[0].NativeDriverDate="20171027000000.000000-000"
nativegpu[0].NativePowerEnvelope="UNKNOWN"
nativegpu[0].NativeDeviceAttachment="UNKNOWN"
nativegpu[0].NativeAPIVersion="12.0 (12.0)"
nativegpu[0].NativeIsPreferred=1
snifferEnd="2021-05-11_14:07:54"
------- GPU
$$$/LE/SysInfo/LicenseType=License Type: $$$/CSerialNumber/LicenseTypeSubscription=Subscription^rSerial number: 94070458390475233822
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\STUART~1.DOM\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 463.6G, 92.8G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/02/13-21:23:31 79.628125 79.628125
AdbePM.dll PatchMatch 2021/03/18:01:58:50 1.629038 1.629038
AdobeLinguistic.dll Adobe Linguisitc Library developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/08/08-01:12:48 79.395135 79.395135
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.7
AdobeSVGAGM.dll AdobeSVGAGM 79.628125 79.628125
AdobeXMP.dll Adobe XMP Core 2021/02/15-11:52:13 79.164753 79.164753
AdobeXMPFiles.dll Adobe XMP Files 2021/02/15-11:52:13 79.164753 79.164753
AdobeXMPScript.dll Adobe XMP Script 2021/02/15-11:52:13 79.164753 79.164753
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/02/13-21:23:31 79.628125 79.628125
AID.dll AID DLL 1.0.0.12
AIDE.dll AIDE 2021/02/17-19:47:02 79.627469 79.627469
ARE.dll ARE 2021/02/13-21:23:31 79.628125 79.628125
AXE8SharedExpat.dll AXE8SharedExpat 2020/08/01-01:08:32 79.622927 79.622927
AXEDOMCore.dll AXEDOMCore 2020/08/01-01:08:32 79.622927 79.622927
Bib.dll BIB 2021/02/13-21:23:31 79.628125 79.628125
BIBUtils.dll BIBUtils 2021/02/13-21:23:31 79.628125 79.628125
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2021/02/13-21:23:31 79.628125 79.628125
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.4.0+201111-2330.1.fe.bdb07c7
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icudt66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icuuc66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2021/02/17-19:47:02 79.277121 79.277121
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.2.0.7
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2021/02/13-00:38:12 79.628096 79.628096
onnxruntime.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
opencv_world440.dll OpenCV library 4.4.0
Photoshop.dll Adobe Photoshop 2021 22.3
Plugin.dll Adobe Photoshop 2021 22.3
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.1.0.15
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2021 22.3
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.623146 79.623146
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 22.2.0.0
WRServices.dll WRServices Build 16.1.0.7af3873 16.1.0.7af3873
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-4.4.1.71


Required plugins:

Accented Edges 22.3 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.3 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.3 - from the file “Filter Gallery.8bf”
Average 22.3 (20210406.r.122 990be2c) - from the file “Average.8bf”
Bas Relief 22.3 - from the file “Filter Gallery.8bf”
BMP 22.3 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.2 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.2 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.3 - from the file “Filter Gallery.8bf”
Charcoal 22.3 - from the file “Filter Gallery.8bf”
Chrome 22.3 - from the file “Filter Gallery.8bf”
Cineon 22.3 (20210406.r.122 990be2c) - from the file “Cineon.8bi”
Clouds 22.3 (20210406.r.122 990be2c) - from the file “Clouds.8bf”
Color Halftone 22.3 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.3 - from the file “Filter Gallery.8bf”
Conté Crayon 22.3 - from the file “Filter Gallery.8bf”
Craquelure 22.3 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.3 (20210406.r.122 990be2c) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.3 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.3 - from the file “Filter Gallery.8bf”
Crystallize 22.3 - from the file “Standard MultiPlugin.8bf”
Cutout 22.3 - from the file “Filter Gallery.8bf”
Dark Strokes 22.3 - from the file “Filter Gallery.8bf”
De-Interlace 22.3 - from the file “Standard MultiPlugin.8bf”
Dicom 22.3 - from the file “Dicom.8bi”
Difference Clouds 22.3 (20210406.r.122 990be2c) - from the file “Clouds.8bf”
Diffuse Glow 22.3 - from the file “Filter Gallery.8bf”
Displace 22.3 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.3 - from the file “Filter Gallery.8bf”
Entropy 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
Export Color Lookup Tables 22.3 (20210406.r.122 990be2c) - from the file “Export3DLUT.8be”
Extrude 22.3 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.3 (20210406.r.122 990be2c) - from the file “FastCore.8bx”
Fibers 22.3 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.3 - from the file “Filter Gallery.8bf”
Filter Gallery 22.3 - from the file “Filter Gallery.8bf”
Fresco 22.3 - from the file “Filter Gallery.8bf”
Glass 22.3 - from the file “Filter Gallery.8bf”
Glowing Edges 22.3 - from the file “Filter Gallery.8bf”
Grain 22.3 - from the file “Filter Gallery.8bf”
Graphic Pen 22.3 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.3 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.3 (20210406.r.122 990be2c) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 22.3 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.3 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.3 - from the file “Standard MultiPlugin.8bf”
IGES 22.3 (20210406.r.122 990be2c) - from the file “U3D.8bi”
Ink Outlines 22.3 - from the file “Filter Gallery.8bf”
JPEG 2000 22.3 - from the file “JPEG2000.8bi”
Kurtosis 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
Lens Blur 22.3 - from the file “Lens Blur.8bf”
Lens Correction 22.3 - from the file “Lens Correction.8bf”
Lens Flare 22.3 - from the file “Standard MultiPlugin.8bf”
Liquify 22.3 - from the file “Liquify.8bf”
Matlab Operation 22.3 (20210406.r.122 990be2c) - from the file “ChannelPort.8bf”
Maximum 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
Mean 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
Measurement Core 22.3 (20210406.r.122 990be2c) - from the file “MeasurementCore.8me”
Median 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
Mezzotint 22.3 - from the file “Standard MultiPlugin.8bf”
Minimum 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
MMXCore Routines 22.3 (20210406.r.122 990be2c) - from the file “MMXCore.8bx”
Mosaic Tiles 22.3 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.3 (20210406.r.122 990be2c) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.3 - from the file “Filter Gallery.8bf”
Note Paper 22.3 - from the file “Filter Gallery.8bf”
NTSC Colors 22.3 (20210406.r.122 990be2c) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.3 - from the file “Filter Gallery.8bf”
OpenEXR 22.3 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.3 - from the file “Filter Gallery.8bf”
Palette Knife 22.3 - from the file “Filter Gallery.8bf”
Patchwork 22.3 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.3 - from the file “Standard MultiPlugin.8bf”
PCX 22.3 (20210406.r.122 990be2c) - from the file “PCX.8bi”
Photocopy 22.3 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.3 (20210406.r.122 990be2c) - from the file “ChannelPort.8bf”
Pinch 22.3 - from the file “Standard MultiPlugin.8bf”
Pixar 22.3 (20210406.r.122 990be2c) - from the file “Pixar.8bi”
Plaster 22.3 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.3 - from the file “Filter Gallery.8bf”
Pointillize 22.3 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.3 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.3 (20210406.r.122 990be2c) - from the file “PBM.8bi”
Poster Edges 22.3 - from the file “Filter Gallery.8bf”
PRC 22.3 (20210406.r.122 990be2c) - from the file “U3D.8bi”
Radial Blur 22.3 - from the file “Standard MultiPlugin.8bf”
Radiance 22.3 (20210406.r.122 990be2c) - from the file “Radiance.8bi”
Range 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
Render Color Lookup Grid 22.3 (20210406.r.122 990be2c) - from the file “Export3DLUT.8be”
Reticulation 22.3 - from the file “Filter Gallery.8bf”
Ripple 22.3 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.3 - from the file “Filter Gallery.8bf”
Save for Web 22.3 - from the file “Save for Web.8be”
ScriptingSupport 22.3 - from the file “ScriptingSupport.8li”
Shake Reduction 22.3 - from the file “Shake Reduction.8bf”
Shear 22.3 - from the file “Standard MultiPlugin.8bf”
Skewness 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
Smart Blur 22.3 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.3 - from the file “Filter Gallery.8bf”
Solarize 22.3 (20210406.r.122 990be2c) - from the file “Solarize.8bf”
Spaces 22.3 - from the file “Spaces.8li”
Spatter 22.3 - from the file “Filter Gallery.8bf”
Spherize 22.3 - from the file “Standard MultiPlugin.8bf”
Sponge 22.3 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.3 - from the file “Filter Gallery.8bf”
Stained Glass 22.3 - from the file “Filter Gallery.8bf”
Stamp 22.3 - from the file “Filter Gallery.8bf”
Standard Deviation 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
Sumi-e 22.3 - from the file “Filter Gallery.8bf”
Summation 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
Targa 22.3 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.3 - from the file “Filter Gallery.8bf”
Tiles 22.3 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.3 - from the file “Filter Gallery.8bf”
Twirl 22.3 - from the file “Standard MultiPlugin.8bf”
U3D 22.3 (20210406.r.122 990be2c) - from the file “U3D.8bi”
Underpainting 22.3 - from the file “Filter Gallery.8bf”
Vanishing Point 22.3 - from the file “VanishingPoint.8bf”
Variance 22.3 (20210406.r.122 990be2c) - from the file “statistics.8ba”
Water Paper 22.3 - from the file “Filter Gallery.8bf”
Watercolor 22.3 - from the file “Filter Gallery.8bf”
Wave 22.3 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.3 (20210406.r.122 990be2c) - from the file “WIASupport.8li”
Wind 22.3 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.3 (20210406.r.122 990be2c) - from the file “WBMP.8bi”
ZigZag 22.3 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 4.2.0.21 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-4.2.0\"
CDO: 1.87.0
CmdN: 1.7.6
CDP: 1.110.0
Discover Panel (Loaded) 1.4.0.24 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

ccx-timeline (Prepared) 2.6.37.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

Neural Filters (Prepared) 1.4.11.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop UXP Export-As (Prepared) 5.4.4.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\stock-panel-licensing\index.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\manager.html”

Installed TWAIN devices: NONE

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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Try disabling the Home Screen and restarting PS

2021-05-11 14_35_08-Adobe Photoshop 2021.png

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Community Beginner ,
May 11, 2021 May 11, 2021

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I now just get a black screen (see attachment)

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Community Beginner ,
May 11, 2021 May 11, 2021

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The image is there just not showing, if I rotate, save and then open in Paint its been rotated

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Community Beginner ,
May 11, 2021 May 11, 2021

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I got it working by unticking Use Graphics Processor in Preferences>Performance  (see attachment)

 

Does that make any sense?

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Adobe Community Professional ,
May 11, 2021 May 11, 2021

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By disabling the GPU, you'll some functionality that requires it, more info

https://helpx.adobe.com/ie/photoshop/kb/photoshop-cc-gpu-card-faq.html

Photoshop version 22.3.1 has issues with some GPU's, a lot of people are experiencing issues

https://feedback.photoshop.com/conversations/photoshop/ps-cant-detect-gpu/607682f11c425363485a1bcc

You where actually lucky that Photoshop detected your GPU as it's not the case for many other people

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Community Beginner ,
May 11, 2021 May 11, 2021

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Thanks for your help.

 

For £59 a month I shouldn't have to be lucky! 😉

 

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