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Hello dear community,
I have the following problem with my Photoshop and hope you can help me:
For some time now I've been struggling with the problem that Photoshop just doesn't open an image after starting it, at least not until I minimize it or click in another window. After that, everything runs as smoothly as I am used to.
In order not to describe the whole thing in text only, I made a small YouTube video of it:
https://youtu.be/xv9ytcgrRyM
I have 2 computers in my use, both of which have the same phenomenon, despite different construction.
Computer 1 (video):
AMD Ryzen 9 3900X
32 GB RAM
1 TB M.2 Nvme
Nvidia RTX 2080 Ti (Treiber: 461.40)
Windows 10 (1909)
Computer 2:
Intel i9 - 9900K
64 GB RAM
512 GB M.2 Nvme, 2 TB HDD, 1 TB SSD
Nvidia RTX 2080 Ti (Treiber: 461.40)
Windows 10 (1909)
Folgendes habe ich bereits, ohne Erfolg, ausprobiert:
-Photoshop updaten
-Photoshop deinstallieren/neu installieren
-Photoshop und andere Adobe-Programme (ink. Creativ Cloud) deinstallieren, Ordner löschen,
Registrierungseinträge löschen, neu runterladen und installieren
-Ordner der Lokalen-Dateien umbenennen und neu erstellen lassen
-Programmvoreinstellungen in Bezug auf Leistung und Arbeisvolumen umstellen (quasi alle Einstellungen ausprobiert, auch eine leere M.2/HDD Festplatte nur für Photoshop)
-Photoshop auf anderen, nicht System Festplatten installiert (M.2, SSD, HDD)
-Windows-Abbildungsdatei manuell festgelegt
-Windows Energieoptionen in verschiedene Modi geschalten (Energiesparmodus, Ausbalanciert, Höchstleistung, AMD Ryzen Balanced, AMD Ryzen High Performance)
-Anti-Viren-Software ausschalten
-sämtliche Hintergrundprozesse schließen
-Netzwerkgeräte deaktivieren/aktivieren
-Treiber aktualisieren
-connect different displays / graphics tablets (different resolutions / frame rates)
- connect different keyboards / mice - remove all external devices (except mouse, keyboard, display)
What I haven't done and don't want to / can't do:
-BIOS update
-Install Windows again
Maybe someone had or still has an idea or the same problem. Maybe even a fix.
I would be very thankful. (Even if the problem doesn't affect my workflow too seriously and only annoys me once or twice a day.)
Moved from Using the Community (which is about the forums) to the correct forum... Mod
To find a forum for your program please start at https://community.adobe.com/
So, i fixed it!
Solution:
-go to Nvidia.com and download the latest driver manually
-after it downloaded, klick on run
-use the option "Custom (Advanced)"
-in the follwing Menu, check the Box at the buttom: "Perform a clean installation"
-hit "Next" and let the setup complete
-as Geforce Experience starts, sign in and hit "no" as it asks to optimize added Games automatically (might be opional)
-Photoshop should be fixed now
Keep in mind, i use RTX2080Ti on both systems and it might not work on other Gra
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Hi
Haven't come across an issue like that before and it's strange that it's happening on 2 different PC's, you could try resetting your Photoshop preferences
If that doesn't help try using the Adobe cleaner tool
https://helpx.adobe.com/ie/creative-cloud/kb/cc-cleaner-tool-installation-problems.html
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Hi there Ged and thanks for this quick reply!
It took me some time to try your two solutions, but none of them worked.
In the mean time, i tried switching my top positioned taskbar to the bottom (some programs don't like this), but still no change.
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Today, i tried some other things, as well. (No change in behavior, still.)
-Starting Windows in restricted Modes (PS dosn't start in Save-Mode)
-changing Compatibility Modes (Win Vista, Vista SP1, Vista SP2, Win7, Win 8)
-running Photoshop in Administrator-Mode
-deactivating Full Frame Optimisation
(and some mixes of all of them)
-delete of my Color-Management-Profil
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So, i fixed it!
Solution:
-go to Nvidia.com and download the latest driver manually
-after it downloaded, klick on run
-use the option "Custom (Advanced)"
-in the follwing Menu, check the Box at the buttom: "Perform a clean installation"
-hit "Next" and let the setup complete
-as Geforce Experience starts, sign in and hit "no" as it asks to optimize added Games automatically (might be opional)
-Photoshop should be fixed now
Keep in mind, i use RTX2080Ti on both systems and it might not work on other Grafic Cards.
What do we learned with this bug? -allways install grafic drivers manually and clean. Don't use the express-update-function at Geforce Experience.