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Photoshop 20.0.2 update deleted my presets

New Here ,
Feb 09, 2019 Feb 09, 2019

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Just installed the update. Photoshop opened in its default state. I went to the Appdata folder to look for the old preset data, but the previous version of photoshop has been wiped clean as well. All of my brushes, workspace settings, keyboard shortcuts, gone. I'm trying not to panic, but I think I've just lost years of presets.

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correct answers 1 Correct answer

Deleted User
Feb 09, 2019 Feb 09, 2019

Hi

It's possible that you got the 20.0.3 update that some people reported yesterday, someone here mention that it wipe their settings

Latest version 20.0.2 or 20.0.3 | Photoshop Family Customer Community

"DON’T DO IT! If you do decide to let it revert you back to 20.0.2, backup your settings, actions, plug-ins, and workspace settings. I did it and it wiped everything. Even though I can see the plug-ins in the folder, they’re not being seen by the 20.0.2 revert. I’m in the middle of restoring my Ma

...

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Adobe
Guest
Feb 09, 2019 Feb 09, 2019

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Hi

It's possible that you got the 20.0.3 update that some people reported yesterday, someone here mention that it wipe their settings

Latest version 20.0.2 or 20.0.3 | Photoshop Family Customer Community

"DON’T DO IT! If you do decide to let it revert you back to 20.0.2, backup your settings, actions, plug-ins, and workspace settings. I did it and it wiped everything. Even though I can see the plug-ins in the folder, they’re not being seen by the 20.0.2 revert. I’m in the middle of restoring my Mac to the point before I did the revert. Going back up everything FIRST and wait to see WTF is going on from Adobe!"

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New Here ,
Feb 09, 2019 Feb 09, 2019

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Yeah, happened to me a few minutes back.

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New Here ,
Feb 10, 2019 Feb 10, 2019

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Thanks Ged, yes that looks like this was the issue. I think Adobe panicked and quickly forced a reinstall of 20.0.2 without ensuring app preferences were saved.

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Participant ,
Aug 26, 2020 Aug 26, 2020

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Me too.  Everything is gone. My workspace is back to scratch.  Do you know how long it takes to redo that?  And my presets and actions are gone ?  Really ? Did windows 10 buy them ?

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Participant ,
Aug 26, 2020 Aug 26, 2020

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So as a last resort, I clicked on reset Shelle workspace which is my preferred saved workspace and it came back.  I am so relieved.  

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