Photoshop 2018 crash on print

New Here ,
Nov 15, 2017

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Cannot print in Photoshop 19.0.1 (2018). Every time I try to print, using File->Print or CTRL+P, the program crashes.

I am using windows 10 Home and Brother printer.

The only workaround is installing a previous PS

Anyone else encountered this issue? !

01jonesc​,

Have you updated to the 19.1.5 update yet? There was a fix for some of the memory issues that sometimes caused some printing crashes.

Error while accessing performance preferences - 'An integer between 96 and 8 is required.'

Let us know if it helps you out.

Regards,

Pete

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Photoshop 2018 crash on print

New Here ,
Nov 15, 2017

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Cannot print in Photoshop 19.0.1 (2018). Every time I try to print, using File->Print or CTRL+P, the program crashes.

I am using windows 10 Home and Brother printer.

The only workaround is installing a previous PS

Anyone else encountered this issue? !

01jonesc​,

Have you updated to the 19.1.5 update yet? There was a fix for some of the memory issues that sometimes caused some printing crashes.

Error while accessing performance preferences - 'An integer between 96 and 8 is required.'

Let us know if it helps you out.

Regards,

Pete

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Nov 15, 2017 0
Adobe Community Professional ,
Nov 15, 2017

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I encountered a similar issue some time ago. Try this :

Go into Windows - Settings - Devices - Printers and Scanners and ensure you have a default printer set (if you have, it may be worth changing it and then changing it back).

Now start Photoshop and try again.

If that does not help - try resetting Photoshop preferences

Dave

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Nov 15, 2017 1
New Here ,
Nov 15, 2017

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Thanks for the quick input. Sadly, I already tried that and it was unsuccessful.

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Nov 15, 2017 0
Guide ,
Nov 15, 2017

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I had the same issue and did as Dave said and additionally I had to reinstall the printer driver (Brother MFC 5890 CN).

God knows why ...

Fenja

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Nov 15, 2017 1
New Here ,
Nov 15, 2017

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A sad development. I was able to print just fine on PS 2017. Now, after I allowed the Adobe tech team to see what the issue is and tinker with all sorts of drivers, every version of PS crashes when printing ( tried all the way down to CS 6)....

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Nov 15, 2017 0
Guide ,
Nov 15, 2017

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I remember I let Windows (Win 10 Pro) search for the driver and it installed a driver by Microsoft, not by Brother.

Fenja

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Nov 15, 2017 0
Explorer ,
Mar 11, 2018

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Exact problem.  Just started today.  Printed with no problem at all 2 days ago, today PS crashes EVERY time I try to print.

Tried resetting prefs, changing default printer, nothing has worked.

Photoshop 19.0.1 (2018)/Win10/Epson 8500 printer with Epson drivers.

I really do not want to go through uninstall/reinstall older version.

REALLY need this fixed asap!

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Mar 11, 2018 1
Community Beginner ,
Apr 17, 2018

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Same issue.  PS 2018 crashes when given a prompt to print.  Following for solution.

Windows 10

Epson 3880

PS 2018

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Apr 17, 2018 0
Adobe Community Professional ,
Apr 17, 2018

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Hello, please all users state the exact version of Photoshop that you are using (help>system info...)

The version of Win 10 (fall creator, etc.), if it started after a windows update, any relevant info.

The printer driver version, if other version crash, etc.

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Apr 17, 2018 1
Community Beginner ,
Apr 17, 2018

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Here's the deal.  Everything worked until updating CC to 2018.  Now it doesn't.  Problem started after updating to latest CC versions.

Adobe Photoshop Version: 19.1.3 20180323.r.293 2018/03/23: 1163761  x64

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: AMD CPU Family:15, Model:1, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2

Physical processor count: 8

Logical processor count: 16

Processor speed: 3600 MHz

Built-in memory: 32716 MB

Epson 3880 Driver 6.62

It is an obvious problem based on the number of people having the issue in this and other threads.


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Apr 17, 2018 0
New Here ,
May 23, 2018

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Hi,

I'm encountering exactly the same issue with both Photoshop CC 2017 and 2018.

The issue occurs every time I attempt to print, before the print dialogue has even appeared.

I have tried resetting my preferences, uninstalling and reinstalling Adobe suite entirely, reinstalling the printer drivers and making sure it is up to date, updating windows through windows update to make sure I have the latest version and also deleting my profile from the computer entirely (this worked for about a month before the issue started again). I've had it happen with multiple files even those created in Photoshop 2018 on a different machine, I have also tried creating a new canvas and copying the content of the crashing file into it, closing the crashing file and printing again and the crash still occurs. There doesn't appear to be any information in the event log that gives any detail beyond "Adobe Photoshop has stopped responding".

I am on Windows 10 1709 fully patched and up to date.

We have several networked printers that are available to me when I log in:

HP Designjet T7100ps - This is the printer I'm trying to print to most often when it crashes but not always

Taskalfa 4551ci

HP LaserJet 2430

Epson 7800

Below are my computer specifications taken from system info (edited to remove personal data):

OS Name Microsoft Windows 10 Enterprise

Version 10.0.15063 Build 15063

Other OS Description  Not Available

OS Manufacturer Microsoft Corporation

System Name *************

System Manufacturer OEGStone

System Model CS-B

System Type x64-based PC

System SKU

Processor Intel(R) Core(TM) i7-4790 CPU @ 3.60GHz, 3601 Mhz, 4 Core(s), 8 Logical Processor(s)

BIOS Version/Date American Megatrends Inc. 1203, 10/12/2015

SMBIOS Version 2.7

Embedded Controller Version 255.255

BIOS Mode Legacy

BaseBoard Manufacturer ASUSTeK COMPUTER INC.

BaseBoard Model Not Available

BaseBoard Name Base Board

Platform Role Desktop

Secure Boot State Unsupported

PCR7 Configuration Binding Not Possible

Windows Directory C:\WINDOWS

System Directory C:\WINDOWS\system32

Boot Device \Device\HarddiskVolume1

Locale United Kingdom

Hardware Abstraction Layer Version = "10.0.15063.909"

User Name ***********************

Time Zone GMT Daylight Time

Installed Physical Memory (RAM) 16.0 GB

Total Physical Memory 15.8 GB

Available Physical Memory 4.87 GB

Total Virtual Memory 31.8 GB

Available Virtual Memory 10.7 GB

Page File Space 16.0 GB

Page File C:\pagefile.sys

Device Guard Virtualization based security Not enabled

Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not InstantGo, Un-allowed DMA capable bus/device(s) detected, TPM is not usable

Hyper-V - VM Monitor Mode Extensions Yes

Hyper-V - Second Level Address Translation Extensions Yes

Hyper-V - Virtualization Enabled in Firmware Yes

Hyper-V - Data Execution Protection Yes

Below is my system info taken from Photoshop:

Adobe Photoshop Version: 19.1.3 20180323.r.293 2018/03/23: 1163761  x64
Number of Launches: 71
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.15063.1058
System architecture: Intel CPU Family:6, Model:12, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3592 MHz
Built-in memory: 16224 MB
Free memory: 2 MB
Memory available to Photoshop: 14346 MB
Memory used by Photoshop: 60 %
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Disabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
Display: 2
Display Bounds: top=44, left=1920, bottom=1068, right=3200
Display: 3
Display Bounds: top=44, left=-1280, bottom=1068, right=0
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Advanced
OpenGL Allow Normal Mode: True.
OpenGL Allow Advanced Mode: True.
AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=2
NumNativeGPUs=0
glgpu[0].GLVersion="4.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=2048
glgpu[0].GLName="NVIDIA GeForce GTX 770"
glgpu[0].GLVendor="NVIDIA Corporation"
glgpu[0].GLVendorID=4318
glgpu[0].GLDriverVersion="22.21.13.8494"
glgpu[0].GLRectTextureSize=16384
glgpu[0].GLRenderer="GeForce GTX 770/PCIe/SSE2"
glgpu[0].GLRendererID=4484
glgpu[0].HasGLNPOTSupport=1
glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_ref_pubwu.inf_amd64_c0f7a2f5b2e4e6e0\nvldumd.dll"
glgpu[0].GLDriverDate="20170718000000.000000-000"
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.50 NVIDIA"
glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]
glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]
glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]
glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]
glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1
glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1
glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1
glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1
glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1
clgpu[0].CLPlatformVersion="1.2 "
clgpu[0].CLDeviceVersion="1.2 "
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1629
clgpu[0].CLName="Intel(R) HD Graphics 4600"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="20.19.15.4624"
clgpu[0].CLBandwidth=1.89908e+10
clgpu[0].CLCompute=176.129
clgpu[1].CLPlatformVersion="1.2"
clgpu[1].CLDeviceVersion="1.2 CUDA"
clgpu[1].IsIntegratedCLGPU=0
clgpu[1].CLMemoryMB=2048
clgpu[1].CLName="GeForce GTX 770"
clgpu[1].CLVendor="NVIDIA Corporation"
clgpu[1].CLVendorID=4318
clgpu[1].CLDriverVersion="384.94"
clgpu[1].CLBandwidth=1.78938e+11
clgpu[1].CLCompute=868.23
License Type: Subscription
Serial number: 94070523328361729203
GUIDBucket:
Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\
Temporary file path: C:\Users\cjj8\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
  Startup, 476.4G, 103.1G free
Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\
Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Installed components:
   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  
   ACE.dll   ACE 2017/11/22-18:28:12   79.589342   79.589342
   AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146
   AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  
   AdobeOwl.dll   Adobe Owl   5.2.11  
   AdobePDFL.dll   PDFL 2017/10/31-06:12:59   79.250229   79.250229
   AdobePIP.dll   Adobe Product Improvement Program   7.4.1.109.46827  
   AdobeSVGAGM.dll   AdobeSVGAGM   79.588619   79.588619
   AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924
   AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924
   adobe_caps.dll   Adobe CAPS   10,0,0,6  
   AGM.dll   AGM 2017/11/22-18:28:12   79.589342   79.589342
   ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  
   AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279
   amtlib.dll   AMTLib (64 Bit)   10.0.0.221 BuildVersion: 10.0; BuildDate: Tue Aug 1 2017 8:28:8)   1.000000
   ARE.dll   ARE 2017/11/22-18:28:12   79.589342   79.589342
   AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390
   AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390
   Bib.dll   BIB 2017/11/22-18:28:12   79.589342   79.589342
   BIBUtils.dll   BIBUtils 2017/11/22-18:28:12   79.589342   79.589342
   boost_date_time.dll   photoshopdva   11.1.0  
   boost_filesystem.dll   photoshopdva   11.1.0  
   boost_signals.dll   photoshopdva   11.1.0  
   boost_system.dll   photoshopdva   11.1.0  
   boost_threads.dll   photoshopdva   11.1.0  
   cg.dll   NVIDIA Cg Runtime   3.0.00007  
   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  
   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1
   CoolType.dll   CoolType 2017/11/22-18:28:12   79.589342   79.589342
   CRClient.dll   Adobe Crash Reporter Client DLL   1.6.3.0  
   dnssd.dll   Bonjour   3,0,0,2  
   dvaaudiodevice.dll   photoshopdva   11.1.0  
   dvacore.dll   photoshopdva   11.1.0  
   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  
   dvamarshal.dll   photoshopdva   11.1.0  
   dvamediatypes.dll   photoshopdva   11.1.0  
   dvametadata.dll   photoshopdva   11.1.0  
   dvametadataapi.dll   photoshopdva   11.1.0  
   dvametadataui.dll   photoshopdva   11.1.0  
   dvaplayer.dll   photoshopdva   11.1.0  
   dvatransport.dll   photoshopdva   11.1.0  
   dvaui.dll   photoshopdva   11.1.0  
   dvaunittesting.dll   photoshopdva   11.1.0  
   dynamiclink.dll   photoshopdva   11.1.0  
   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1150526   81.1150526
   icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  
   igestep30.dll   IGES Reader   9.3.0.113  
   imslib.dll   IMSLib DLL   10.0.0.22  
   JP2KLib.dll   JP2KLib 2017/10/31-01:22:04   79.268591   79.268591
   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  
   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  
   libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  
   LogSession.dll   LogSession   7.4.1.109.46827  
   mediacoreif.dll   photoshopdva   11.1.0  
   MPS.dll   MPS 2017/10/31-01:22:04   79.588396   79.588396
   pdfsettings.dll   Adobe PDFSettings   1.04  
   Photoshop.dll   Adobe Photoshop CC 2018   19.1.3  
   Plugin.dll   Adobe Photoshop CC 2018   19.1.3  
   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.5.0  
   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.5.0.87  
   PSArt.dll   Adobe Photoshop CC 2018   19.1.3  
   PSCloud.dll                                                   1.0.0.1  
   PSViews.dll   Adobe Photoshop CC 2018   19.1.3  
   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1150526   81.1150526
   SVGRE.dll   SVGRE   79.586793   79.586793
   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  
   tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  
   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  
   TfFontMgr.dll   FontMgr   9.3.0.113  
   TfKernel.dll   Kernel   9.3.0.113  
   TFKGEOM.dll   Kernel Geom   9.3.0.113  
   TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  
   updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1
   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  
   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  
   WinRTSupport.dll   Adobe Photoshop Windows RT Support   19.0.0.0  
   WRServices.dll   WRServices Thu June 21 2017 12:26:24   Build 0.22473   0.22473
   wu3d.dll   U3D Writer   9.3.0.113 


Required plug-ins:

   (removed by mod for clarity)

Optional and third party plug-ins: NONE


Duplicate and Disabled plug-ins: NONE


Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  2.13.141 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\purchaseStock.html”
   com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”
   Libraries  2.13.141 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\index.html”
   New Document  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”
   com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_13_141\purchaseTypekit.html”
   Start  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.2.1\index.html?v=2.2.1.67”
   Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”
   Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

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May 23, 2018 0
Adobe Community Professional ,
May 23, 2018

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Trying to pinpoint the issue, are you sure that no windows update occurred around the same time?

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May 23, 2018 0
New Here ,
May 23, 2018

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Windows security updates are forced upon us by WSUS in our environment so updates have been applied prior to the issue and indeed after the issue has occurred, we don't have any control over this. Do you have any information regarding a specific windows update package that I could confirm is or is not installed? Is this windows update a security update or a general update?

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May 23, 2018 0