Photoshop 2018 Memory Issue

[klausd52593774]

when i try to go to preferences > performance i get this error

An integer between 96 ans 8 is required: Closest value is inserted.

i can open files but i can´t work with the file ... memory error

everything worked fine befor i upgraded to 2018

Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64

Number of Launches: 1

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.16299.15

System architecture: Intel CPU Family:6, Model:13, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

Physical processor count: 16

Logical processor count: 32

Processor speed: 2610 MHz

Built-in memory: 32717 MB

Free memory: 2 MB

Memory available to Photoshop: 8 MB

Memory used by Photoshop: 100 %

Surface Dial: Enabled.

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 128K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1440, right=2560

Display: 2

Display Bounds: top=0, left=2560, bottom=1440, right=5120

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=1

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=6144

glgpu[0].GLName="NVIDIA GeForce GTX 980 Ti"

glgpu[0].GLVendor="NVIDIA Corporation"

glgpu[0].GLVendorID=4318

glgpu[0].GLDriverVersion="23.21.13.8831"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="GeForce GTX 980 Ti/PCIe/SSE2"

glgpu[0].GLRendererID=6088

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_c791f781cd94491f\nvldumdx.dll"

glgpu[0].GLDriverDate="20171114000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[65536]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

clgpu[0].CLPlatformVersion="1.2"

clgpu[0].CLDeviceVersion="1.2 CUDA"

clgpu[0].IsIntegratedCLGPU=0

clgpu[0].CLMemoryMB=6144

clgpu[0].CLName="GeForce GTX 980 Ti"

clgpu[0].CLVendor="NVIDIA Corporation"

clgpu[0].CLVendorID=4318

clgpu[0].CLDriverVersion="388.31"

clgpu[0].CLBandwidth=2.39998e+11

clgpu[0].CLCompute=2333.18

License Type: Subscription

Serial number: xxxxxxxxxxxxxxx

GUIDBucket:

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

Temporary file path: C:\Users\Xeon\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 237,5G, 45,1G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

Serial number removed by moderator. This is a public forum.

|

[FozzyGuy]

Great fix, I'm using my personal laptop in my graphics A level because I hate the Apple Macs.  I rely on my laptop to get everything done for me, even if the specs are very weak.  No longer getting bombarded by errors now, thanks

[MaxLawrence]

I have 4GB of RAM what value do you think I should use. I have added 2000 for now and it works but the preferences are showing bizarre ram values and sometimes the app resets the work space. Don't know if this is because of the override.

[cv95159831]

Your value should be 4000.

[pareesb43801693]

Where would I be typing that to?

[tr35760939]

This works like a charm! Too bad Adobe didn't fix this after  what must have been thousands of error reports.

[Tom_Flannery]

I also ran into this error. I am in the fast ring for windows insiders. All of a sudden, Photoshop could not read JPG files...Corrupt?? If I could open the file and make edits, I couldn't save the file, "not enough memory". Trying to check performance preference only resuls in the "integer message" error.

I tried to uninstall, clean etc. all with not luck. I also did a clean install of 1709 Pro Windows. Reinstalled my Adobe applications and now everything is working correctly. I did a system image of the disk, and then turned back on Insider previews fast ring. I then got the update the system to "17123". After the install, with no image loaded I try and set preferences/performance an get the same error. I have to use task manager to kill the process. I also removed all Adobe products, used the Adobe Cleanup utility, and used regedit to remove all remaining references to Photoshop. I then did a new install of Photoshop. Same error same failure. I think this has something to do with the updates provided by Microsoft. My system image saved me from the whole reinstallation of all my Apps....

[Tom_Flannery]

This answer does not completely solve the problem. I also ran into this problem, and it has something to do with the newer versions of Windows 10 available to those of us who are part of the insider program. Photoshop works fine on release 1709, but fails if you get updates from the Insiders fast ring. Someone smarter than I am needs to figure out if this is an Adobe problem or a Microsoft problem.

I went through the exercise of loading 1709 and installing Photoshop. It works. If I rejoin the Insider program for the computer and upgrade to the latest release, Photoshop fails to load the performance preference among other thing. To see if it was unique to the new releases from Microsoft, I reloaded 1709 from scratch. Clean system, nothing other than the OS. I let the system do all of the needed system updates and then proceeded to join the insider program again and updated the system to 17127. I the loaded CC and then installed Photoshop. Photoshop fails again. Something has changed in the Microsoft programming in my guess that breaks Photoshop. As a side note this problem only is occurring on 2 Surface Pro 4 systems. I have a Dell Inspiron 14 5447 system that seems to work fine.

[dafotos]

I'm actually also part of the Windows 10 Insider program but am on the slow ring. I'm not sure this would make any difference but when I put Windows 10 up it was actually on a bare drive with no upgrade from 7 or other previous version involved.  To tell you the truth, I think many people that have Windows 10 problems are a result of a migration path.

I have not experienced any issues with Photoshop CC 2018 since I manually adjusted my register entry

[amitk55641637 · Accepted solution]

Hi Folks,

Please refer to below mentioned link or follow the steps mentioned here.

Invalid Numeric Entry - An integer between 96 and 8 is required

Issue:

When you try to access the photoshop->preferences->performance menu it displays the following error : "Invalid Numeric Entry: an integer between 96 and 8 is required". It will not launch the performance settings tab. Tools such as blur, liquify etc which make use of GPU are also impacted.

Operating System:

Windows 10 Creators Update and above.

Note:

Users have reported this issue post installing the creators update on Windows 10.

Workaround:

Our engineers are working on a solution for this issue.

Note:

The following workaround is for customers who are comfortable with modifying their registry. If these types of instructions are unfamiliar or confusing to you, please contact support for help: Contact Customer Care

• Press the Windows and "r" key simultaneously to bring up the run window.
• Type regedit and press enter.
• Navigate to HKEY_CURRENT_USER\Software\Adobe\Photoshop\120.0
• Right click on 120.0 and create a new DWORD.

• Rename the DWORD value to "OverridePhysicalMemoryMB".
• Right click on it and select modify.
• Change the base value from "hexadecimal" to "decimal".
• Change the value data from "0" to "24000".

Note:

Take a backup of the registry, prior to making any changes.

Please let us know if issue persists.

Best Regards,

Amit Kaushal

[madhavj5543520]

not working for me

[JSKiffmeyer]

This did not work for me... Any other suggestions?

[Josiah E]

Have you tried the Powershell script mavaddatj​ created?

[JSKiffmeyer]

I had changed via regedit - but it is working now.  I had forgotten that I had uninstalled Photoshop 2018 and was running Photoshop 2017.  I uninstalled 2017 and reinstalled 2018 - and all is working now!  THANK YOU!

[cv95159831]

Didn't work for me either. This is so frustrating!!

[davescm]

Did the DWORD value you typed match your memory size? That is 24000 for 24GB  8000 for 8GB etc

Dave

[ran_bar]

yes

[davescm]

I should have been clearer - my question was aimed at cv95159831 who said it hadn't worked

Dave

[cv95159831]

I deinstalled all my Adobe creative cloud apps, used the CC cleaner tool, confirmed that all traces of Adobe had been erased from my computer, now I'm downloading Adobe Photoshop again. I'll let you know how it goes..... Thanks for your help.

[cv95159831]

My problem started as soon as my Photoshop app was updated from CS 2015.5 to CC 2018, which is not supported by my system. I have a very basic computer, and I only process photos occasionally. I only use Photoshop for simple tasks, like sharpening, changing exposure, correcting color, resizing, etc. That's it.

I uninstalled the entire Adobe Creative Cloud from the computer, and downloaded Photoshop CC 2014, and the same message appears whenever I try to change preferences from the performance window.....I've attached a photos that shows you the system. It worked fine before the update and I haven't been able to revert to the previous version.

[cv95159831]

[colincom]

THIS IS DIRECTED TO ADOBE.

I tried the PowerShell Script "fix."

Nothing.

I missed a deadline today and have 2 really pissed clients, probably get dropped by one, a new one.

I never miss deadlines.

This is [Profanity removed by moderator - please keep the language suitable for all ages] ridiculous.

What the hell are we paying every GD month for!!!

[Guest]

Hi

You should really be directing this at Microsoft as this issue is caused by Microsoft's recent update 1803 nobody as far as I'm aware is having the issue on 1709

Adobe have a fix for the issue

More info

Photoshop CC 2018: An integer between 96 and 8 is required. Closest value inserted. | Photoshop Fami...

Quote from Hannah Nicollet

"Hi Everyone,

We have a fix for this issue that needs to be tested. If you would like to try it out and let us know how it goes, please email me directly at the email below and include the email associated with your Adobe ID. I will send you a link with instructions."

[colincom]

We have a fix for this issue that needs to be tested. If you would like to

try it out and let us know how it goes, please email me directly at the *email

below* and include the email associated with your Adobe ID. I will send you

a link with instructions."

Hi, "email below" Where?

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On Thu, May 24, 2018 at 11:29 AM, Ged Traynor <forums_noreply@adobe.com>

[davescm]

Follow the link that Ged posted in post 102. It takes you to the bug reporting site where Hannah gives details

Dave

[cv95159831]

Dave, I did try this and the problem persists, not matter what version of Photoshop I have installed in my system. I wish I could go back to the old version which is all I need. But no, it's not usable. Something was changed in my system and I have no idea where to go for help.