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Photoshop 2020 21.0.2 beach ball

Explorer ,
Jan 04, 2020

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I recently "upgraded" to the latest version of Photoshop and am appalled at its pathetic performance. Virtually everything I do in Photoshop now results in a few seconds delay as the spinning beach ball icon appears. I'm working with small JPEG images less than 2MB in size, yet even if there are no documents open, simply clicking the Photoshop menu to check the version number causes a pause.

 

This is infuriating. I'm running the very latest version on a brand new MacBook Pro 16" with 16GB of RAM and 1TB SSD.

 

Please tell me there is a simple solution such as changing a preference setting or trashing a cache file somewhere.

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Crash or freeze, Mac, Performance, Problem or error

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Photoshop 2020 21.0.2 beach ball

Explorer ,
Jan 04, 2020

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I recently "upgraded" to the latest version of Photoshop and am appalled at its pathetic performance. Virtually everything I do in Photoshop now results in a few seconds delay as the spinning beach ball icon appears. I'm working with small JPEG images less than 2MB in size, yet even if there are no documents open, simply clicking the Photoshop menu to check the version number causes a pause.

 

This is infuriating. I'm running the very latest version on a brand new MacBook Pro 16" with 16GB of RAM and 1TB SSD.

 

Please tell me there is a simple solution such as changing a preference setting or trashing a cache file somewhere.

TOPICS
Crash or freeze, Mac, Performance, Problem or error

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1.1K

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Jan 04, 2020 4
New Here ,
Jan 04, 2020

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I was having the same problem and I contacted support chat.  They remoted in to my laptop and changed some settings and it now works in that respect.  However, I'm having multiple problems in my color space etc. so I too am super unhappy with the adobe 2020 update which pretty much tanked my business over the holiday season.  Thanks for nothin' Adobe.

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Jan 04, 2020 1
New Here ,
Jan 06, 2020

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I'm having the same problem as OP since upgrading. I have reset the preferences several times, uninstalled and reinstalled PS. It works fine for half a day, then the spinning BB appears, and stays longer and longer. Closing and restarting PS and the computer does not help. I want to go back to 2019, but can't figure out how. This is extremely time-consuming and frustrating.

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Jan 06, 2020 1
New Here ,
Jan 12, 2020

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I've got the same issue. It may only be for a moment, but I'm finding that I'm getting the beachball at every task. It doesn't seem to matter what it is either. It's only been happening since the last update. Adobe need to sort this out pronto.

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Jan 12, 2020 0
Explorer ,
Jan 12, 2020

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I tried several of the "solutions" suggested here and in other threads, all without success. I don't have time for this nonsense, so I downgraded to Photoshop CC 2019 and all the beach ball problems disappeared. 

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Jan 12, 2020 0
New Here ,
Jan 12, 2020

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I uninstalled .02, and installed .01. So far, so good. If the beach ball comes back, I'll uninstall .01, and revert to 2019. 

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Jan 12, 2020 0
New Here ,
Jan 21, 2020

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same problem here, very annoying.

downgrading to 21.0.1 solved the issue so far. 

BUT BE CAREFUL: save all your settings, presets, shortcuts, etc. before downgrading. it wont ask you if you want to keep them (as it does when upgrading), so all of this was gone for me, lost for ever – thanks adobe, great job.

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Jan 21, 2020 0
Community Beginner ,
Jan 23, 2020

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For 2 seconds I was happy the cause wasn't that I'm using a 2009 Mac Pro... Was hoping .03 would fix this, but no. Anyway, reverting to .01 got rid of the bb. Don't really enjoy the thought of having to find out the hard way (up-and-downdating) when this will be fixed.

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Jan 23, 2020 1
Community Beginner ,
Feb 07, 2020

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Same issue here. So far only once or twice a day. I first thought it might be where I had my scratch disk set so I tried a more recent external drive with a lot more free space connected by lightning cable and no change.

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Feb 07, 2020 1
Contributor ,
Jun 12, 2020

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Hi people!
Same issue here. Do you know of any other solution since this post is 4 months old besides downgrading? 

 

Thanks -;)

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Jun 12, 2020 0
Community Beginner ,
Aug 14, 2020

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I just rest all of my preferences (yes I had to go back in a change everything back to normal) but this seemed to have solved it.

 

I have a feeling that PS imports the prefs from previous versions during install and there is a conflict.

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Aug 14, 2020 1
Domi1974 LATEST
New Here ,
Oct 12, 2020

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I've found the "guilty" pref, wich caused the beach ball lag. For me it was the User/Library/Preferences/Adobe Photoshop 2020 Settings/MachinePrefs.psp . I deleted it, and the beach ball lag has gone! This way all my settings remained.
Thanks for the tip to chuckszachta for resetting preferences!

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Oct 12, 2020 0