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photoshop 2020 (21.1.1) crash alot whhhhhhhhhhhhhhhhhhhhy ?

New Here ,
Mar 27, 2020 Mar 27, 2020

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photoshop 2020 (21.1.1) crash alot whhhhhhhhhhhhhhhhhhhhy ?

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Guide ,
Mar 27, 2020 Mar 27, 2020

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We can only try to help you if you give some useful information. Like what OS? When is Photoshop crashing? When starting or when you do certain things? Does it crash randomly? Error messages?

It looks like your keyboard is broken too...

 

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New Here ,
Mar 28, 2020 Mar 28, 2020

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I made an update to the latest version of Photoshop 21.1.1 on Windows, I am working on it until the error window comes up and the program suddenly closes

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Community Expert ,
Mar 28, 2020 Mar 28, 2020

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We need some details if we are to help you. So please :

1. Go to Help - System info and press copy. Then paste the info here.

2. Tell us exactly what the error message says.

 

Dave

 

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Community Beginner ,
May 14, 2020 May 14, 2020

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This latest version is crashing for literally thousands of users across all platforms.  Mac users are routinely sending in their crash reports so Adobe has plenty of data to use in troubleshooting the code.  This is an unfortunate circumstance that happens every time you update software.  You cannot account for every posibility.  Adobe should have a patch available soon to address this cross platform issue.

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Community Expert ,
May 15, 2020 May 15, 2020

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I'm glad you speak for "literally thousands" across "all platforms". I can only speak for the few I know, including myself, who use this application daily without crashes or major issues.

This is a user forum answered by volunteers, we do not work for Adobe. If you want to raise a bug you can use the link below, but you will need to describe the exact details of your system and what you are doing at the time in order that Adobe staff can replicate the issue.

https://feedback.photoshop.com/photoshop_family

 

Dave

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