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Photoshop 2020 21.2 crashing on macOS 10.15.5

New Here ,
Jul 08, 2020

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How can I downgrade to 2019 or 2018 photoshop so it will work using Catalina 10.15.5? I seem to only be able to go back to previous version 20.0.9 which still crashes. Tried 21.2 and 20.0.9 and those crash as well. How can ou write a new version and release it when it is so, so incredibly buggy?

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Photoshop 2020 21.2 crashing on macOS 10.15.5

New Here ,
Jul 08, 2020

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How can I downgrade to 2019 or 2018 photoshop so it will work using Catalina 10.15.5? I seem to only be able to go back to previous version 20.0.9 which still crashes. Tried 21.2 and 20.0.9 and those crash as well. How can ou write a new version and release it when it is so, so incredibly buggy?

Topics

Bug, Crash or freeze, Mac

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107

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Adobe Employee ,
Jul 09, 2020

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Hi there,

 

Sorry that Photoshop 21.2 is crashing on your computer running the macOS 10.15.5.

 

Would you mind sharing when some more details like:

 

 

To troubleshoot, please checkout the steps mentioned in this article: https://helpx.adobe.com/photoshop/kb/basic-troubleshooting.html

 

Thanks, 

Akash

 

 

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New Here ,
Jul 17, 2020

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Sorry, nothing has helped. Is there anyway I can be provided with a link to install version 19 of photoshop? As of now, I'm reduced to finding another alternative which will mean in the next week or so I will have to try other software and if it works I'm cancelling my creative cloud account.

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New Here ,
Jul 17, 2020

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Every version I have tried to open after upgrading hangs with the beachball of death and the message "Not Responding" when force-quit is opened to end the program.

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Adobe Employee ,
Jul 19, 2020

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You may roll back to Photoshop 20.0.9 version of Photoshop. Checkout the steps to roll back here: https://helpx.adobe.com/download-install/using/install-previous-version.html 

 

Thanks,

Akash

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New Here ,
Jul 20, 2020

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I already tried that and it failed. Will v19 eork?
--
Sent from Gmail Mobile

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New Here ,
Jul 24, 2020

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So basically Photoshop is now useless. As soon as I can get something else to work, I am cancelling my subscription.

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Adobe Employee ,
Jul 27, 2020

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We're sorry about the trouble caused. Would you mind updating to the version 21.2.1 from the Creative Cloud desktop app and let us know if the app still continues to crash?

 

~Akash

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Adobe Employee ,
Aug 07, 2020

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Hi there,

 

Did Photoshop 21.2.1 update resolve the crash issue for you? Please share your valuable feedback with us.

 

Thanks,

Mohit

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