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Photoshop 2020 Blank work-space issue: Black Screen

Community Beginner ,
Nov 14, 2019 Nov 14, 2019

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I can't seem to open any files or start any new docs in the new update, I had no issues with the previous version and now that I updated I have this plain black screen regardless of what I do? How do I get my art board and images back?Screen Shot 2019-11-14 at 4.18.02 pm.png

 

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correct answers 2 Correct answers

Community Beginner , Nov 14, 2019 Nov 14, 2019

Ok thanks I tried that but it didn't work so I have just uninstalled the new photoshop and put the older version back in and it's fine now.

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Adobe Employee , Feb 06, 2020 Feb 06, 2020

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Adobe Employee ,
Nov 14, 2019 Nov 14, 2019

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Hi Shanan,

That shouldn't be happening, let's make it right.

Could you please try resetting the preferences of Photoshop and let us know if it helps

https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

 

Regards,
Sahil

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Community Beginner ,
Nov 14, 2019 Nov 14, 2019

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Ok thanks I tried that but it didn't work so I have just uninstalled the new photoshop and put the older version back in and it's fine now.

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New Here ,
Nov 15, 2019 Nov 15, 2019

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I'm having the exact same issue. I also just updated to photoshop 2020. On an older iMac running high sierra. 

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New Here ,
Nov 19, 2019 Nov 19, 2019

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Solved: Go to Prefrences> Performance> Advance settings> then uncheck 'use graphics processor'

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New Here ,
Nov 22, 2019 Nov 22, 2019

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Brilliant I have to say I was getting quite annoyed that nothing would display. Think Adobe could do with having a popup suggesting this when you first open the software after the update and save people a headache!

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New Here ,
Nov 24, 2019 Nov 24, 2019

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You're the best. Thank you!

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New Here ,
Dec 18, 2019 Dec 18, 2019

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Same problem. Thanks immensly, this worked!!

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New Here ,
Jan 01, 2020 Jan 01, 2020

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ugh thank you sooooo much I was getting so annoyed and was about to reinstall the old version but wanted to check to see if I was the only one having issues!

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New Here ,
Jan 07, 2020 Jan 07, 2020

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Thanks a bunch, it solved it for me

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New Here ,
Jan 15, 2020 Jan 15, 2020

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Thank You! and thank goodness for this support community! I really get annoyed every time I update, anticipating what changes will mess up my flow...and this saved me. 😃

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New Here ,
Jan 19, 2020 Jan 19, 2020

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Brilliant, worked for me. Adobe are the masters of putting out a broken product, can't believe it's been 2 months since this was first brought up and me having downloaded 2020 yesterday is not getting a version with a fix.

Thanks for wasting more of my time Adobe, I think I'll be switching soon.

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Community Beginner ,
Nov 10, 2021 Nov 10, 2021

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What are you going to switch to? 

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New Here ,
Jan 20, 2020 Jan 20, 2020

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Thank You so much! 
Saved my project and timeline 😄 

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New Here ,
Feb 08, 2020 Feb 08, 2020

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This worked for me, but I'd rather like Photoshop to be using my graphics card as it's far more powerful than my processor, so is there a way I can not have the blank screen while being able to use my GPU? Thanks a lot.

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New Here ,
Feb 16, 2020 Feb 16, 2020

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Brilliant thank you! 

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Adobe Employee ,
Feb 18, 2020 Feb 18, 2020

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I would like to track down the specifics that trigger this issue for engineering. For the folks who are disabling the Graphics Processor, what specific version of macOS are you on? What graphics card/model? What is it specific to a certain type of document (artboards?16-bit vs 8bit? Color mode?) The more specific the better. Feel free to post system info (Help > System Info) and a link to a file you're having trouble with.

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Community Beginner ,
May 04, 2020 May 04, 2020

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Hi Jeffery. I just bought a new Macbook Air 2020 with every single upgrade possible. And updated Photoshop today just shows black documents unless you turn of graphics processor. Is that expected? BTW, I worked on Acrobat for many years so hope Adobe is treating you well! Allan

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Adobe Employee ,
May 05, 2020 May 05, 2020

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I would expect that to work. Let me shoot you a private message so I can get specific system info from Photoshop.

 

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New Here ,
May 25, 2021 May 25, 2021

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i just had the same issue, it seems unchecking graphics processor box worked

not sure why it just changed though?

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New Here ,
Jan 25, 2023 Jan 25, 2023

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Hi Jeffrey,

 I am facing the same issue. I have a MacBook Pro 2017 model, with the lastest Adobe Photoshop 2023. 

I am unable to deselect the option to use my GPU and am stuck. I am not sure what to do.

Screenshot 2023-01-25 at 12.48.14.png

 

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Community Expert ,
Jan 25, 2023 Jan 25, 2023

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Hi, @April2295564141o8 What options does the advanced settings give you?

I'd first try to uncheck the multiprocessor,

if it does not work, to check"Older GPU mode (pre 2016)" in Photoshop/Preferences/Technology preview

and finally, if no result, to check "Deactivate Native Canvas" in the menu Edit/Preferences/Technology preview (Pc) or Photoshop/Preferences/Technology preview (Mac), then restart Photoshop.
When you say the latest Photoshop , can you double-check its version in help>system info?

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New Here ,
Feb 17, 2020 Feb 17, 2020

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Thank you! xxx

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New Here ,
Mar 03, 2020 Mar 03, 2020

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thank you!!!!!!!!!

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New Here ,
Mar 08, 2020 Mar 08, 2020

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Have also just sorted my problem with this! Thanks so much, you are so helpful.

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