Photoshop 2020 Camera Raw menu is black

New Here ,
Apr 29, 2020 Apr 29, 2020

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Help!

I've just updated my mac to Catalina and Photoshop to 2020 and now I seemingly can't edit my camera's RAW files. On first opening Photoshop, my whole screen was blank, but managed to solve that by going into Preferences-Performance-Advanced-Turn off graphics processor. I then tried to open a RAW file and now that menu is all black (see attached image). I read a recommendation to do the same thing in Preferences - Camera Raw menu, but that menu, too, is completely blacked out. From someone else's image I saw where the right check box is and have unchecked it, but has made no difference.

 

Any advice would be appreciated!

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Bug, Mac, Problem or error

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Adobe Employee ,
Apr 29, 2020 Apr 29, 2020

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Hi there,

 

We are sorry about the experience with Photoshop. As per the screenshots you have shared, you are using Camera Raw version 10.5 while the latest version of Camera Raw is 12.2.1. Please check if you ave an update for Camera raw available in the Creative Cloud desktop app. If not, then please download and install the latest version of Camera Raw from here: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

 

Let us know if the issue persists.

Regards,

Nikunj

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New Here ,
Apr 29, 2020 Apr 29, 2020

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Thanks for your message, Nikunj. I've just checked Creative Cloud and it says Camera Raw's up to date...Screenshot 2020-04-29 at 15.43.48.png

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Adobe Employee ,
May 01, 2020 May 01, 2020

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Thanks for the screenshot! If you hover your mouse over Camera Raw in the card does it say 12.2.1? If not, please try installing the latest camera raw version using the installer in the link shared earlier.  

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New Here ,
May 01, 2020 May 01, 2020

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It worked! Thanks so much!

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New Here ,
Apr 07, 2021 Apr 07, 2021

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Hi there,

 

I'm now experiencing the same issue but I'm up to date on 13.2. Any advice?

Screen Shot 2021-04-07 at 10.46.43 PM.png

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