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Photoshop 2020 canvas "freezes" and remains on screen on Windows

New Here ,
Jan 25, 2020

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I began noticing an issue where a portion of my canvas freezes when I zoom in, and remains stuck on the screen. I can move the canvas normally, the stuck portion can't be interacted with, and if I move the canvas, it goes underneath the frozen portion.

I've updated to the latest version, made sure my drivers are up to date, and the issue doesn't seem to appear with any other programs, drawing or otherwise. Just on Photoshop. Closing the program removes the frozen portion, so does dragging Photoshop from my Cintiq to my main screen. 

I attached a file with an example of how it looks like, you can see the frozen canvas portion on the left side next to the toolbar. 

 

 

{Thread title edited by moderator}

Hi there,

 

We are sorry about the exprience with Photoshop. 

 

Would you mind going to the "Preferences" of Photoshop, then "Performance" and uncheck the option to "Use Graphics Processor"? Once done, quit and relaunch Photoshop to check if that helps.

 

Also, please uninstall and re-install the latest drivers for your Wacom Cintiq tablet and the graphics card (from the manufacturers website). Then restart the computer to check if that makes any difference.

 

Regards,

Nikunj

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Bug, Problem or error, Windows

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Photoshop 2020 canvas "freezes" and remains on screen on Windows

New Here ,
Jan 25, 2020

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I began noticing an issue where a portion of my canvas freezes when I zoom in, and remains stuck on the screen. I can move the canvas normally, the stuck portion can't be interacted with, and if I move the canvas, it goes underneath the frozen portion.

I've updated to the latest version, made sure my drivers are up to date, and the issue doesn't seem to appear with any other programs, drawing or otherwise. Just on Photoshop. Closing the program removes the frozen portion, so does dragging Photoshop from my Cintiq to my main screen. 

I attached a file with an example of how it looks like, you can see the frozen canvas portion on the left side next to the toolbar. 

 

 

{Thread title edited by moderator}

Hi there,

 

We are sorry about the exprience with Photoshop. 

 

Would you mind going to the "Preferences" of Photoshop, then "Performance" and uncheck the option to "Use Graphics Processor"? Once done, quit and relaunch Photoshop to check if that helps.

 

Also, please uninstall and re-install the latest drivers for your Wacom Cintiq tablet and the graphics card (from the manufacturers website). Then restart the computer to check if that makes any difference.

 

Regards,

Nikunj

Topics

Bug, Problem or error, Windows

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4.1K

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Adobe Employee ,
Jan 28, 2020

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Hi there,

 

We are sorry about the exprience with Photoshop. 

 

Would you mind going to the "Preferences" of Photoshop, then "Performance" and uncheck the option to "Use Graphics Processor"? Once done, quit and relaunch Photoshop to check if that helps.

 

Also, please uninstall and re-install the latest drivers for your Wacom Cintiq tablet and the graphics card (from the manufacturers website). Then restart the computer to check if that makes any difference.

 

Regards,

Nikunj

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New Here ,
Jan 29, 2020

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Hi! I have the same problem as Illyriel, where a portion of the canvas freezes and stays, after I zoom out/in or move the canvas sometimes. It dissapears if I close and reopen photoshop, but it happens again after a while. I tried unchecking the "Use Graphics Processor" but that didn't help. 

 

I'm on Adobe Photoshop version: 20.0.3 20190130.r.57 2019/01/30: 1204598 x64

on Windows 10.

 image stays in canvas when I zoom out. Canvas is underneath the image (top).image stays in canvas when I zoom out. Canvas is underneath the image (top).

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Adobe Employee ,
Jan 31, 2020

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Hi there, 

 

Sorry to here that you are also facing the same issue. I see you have mentioned that you are using Photoshop version 20.0.3. Please update Photoshop to the latest version and check if the issue persists. 

 

Regards,

Nikunj

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New Here ,
Jan 31, 2020

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It appears that reinstalling both Wacom Cintiq and GPU drivers fixed the issue for me!

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Explorer ,
May 13, 2020

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I have a GTX 960 with up-to-date NVIDIA drivers and I'd like to put it to use. Disabling 3D acceleration may be a temporary workaround, but certainly not a solution.

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Community Beginner ,
Apr 07, 2020

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I have the same error.  
I don't use any tablet and I can't reinstall GPU drivers, since I'm on  MacOS.
I'm on a Mac Pro Mid 2012 12Core 40Gb Ram with a Saphine RX580 Nitro 8Gb
Everything was fine until I updated my firmware to install Mojave.  I thought the problem was in Mojave, so I got back to High Sierra and the problem persists.  It happens much less than it did in Mojave.

Is there any other solution?
Thanks

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New Here ,
Apr 16, 2020

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I'm also have the same issue on my 2016 Mac Book Pro.

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Community Beginner ,
May 11, 2020

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I'm having the same issue. Zoomed in and using hand tool (space bar) is causing the cavas to freeze, but photoshop remains working. I can see navigation box moving, but canvas stays froze. Unchecking "Use Graphics Processor" made things worse. Photoshop lags and canvas blinks on and off. 

Photoshop: 21.1.2 
iMac: macOS Catalina 10.15.4 / 32 GB memory

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Explorer ,
May 13, 2020

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Ive got the same issue (on mac). Had it for a while now. Is the adobe team working on a fix for this as turning off my graphics card is not a solution as it makes it unbearable to work in?

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Explorer ,
May 13, 2020

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I'm having this problem about every 15 minutes when zooming into large images. It's usually when I'm zoomed into the upper left corner of the image. When I want to pan the canvas to somewhere else, Photoshop resets the view to the upper left corner immediately. After trying to move the canvas two or three more times, it freezes completely and the only way to fix it is to restart Photoshop. This is incredibly annoying given its frequency.

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